Colin Cowie
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Los Angeles, California
No customer service from Colin Cowie Inc
Purchased an infusion pitcher from Colin Cowie Inc, through HSN last May. The lid is plastic, but pitcher and insert tube are glass. The only instructions coming with the pitcher were for washing it. When I saw how thin the tube was, I called HSN to find out if replacement parts were availble in case the tube broke. They said that they didn't carry parts, but referred me to colincowie.com to inquire. While using the pitcher the second or third time, the tube did break when I pressed the fruit down slightly to make a little room for more. The tube shattered outwards between the holes for infusing the drink mix.
In June when I went to their website, I found absolutely no contact for customer service except a phone number for HSN. I sent an email to the individual listed as PR. No answer. I believe I sent a second email, then called HSN back to see if there was any way they knew to actually contact someone about replacement parts. Their representative was very helpful and found the name of the manufacturer, Artland Inc.
After this call, I emailed both Colin Cowie and Artland, once again with no reply at all.
In October, I tried once more to get some response, addressing emails to every contact listed in Colin Cowie's website and once again to Artland Inc. Again, no reply.
Yesterday, I called the number listed for Colin Cowie's Los Angeles office. A recording comes on informing you to either dial the extension you desire or enter the first 3 letters of the person's last name to be connected. If you don't have a contact name, you don't get in.
Since this fiasco has begun, I researched and found an acrylic infusion pitcher from another company. This pitcher actually has instructions for use on the package, and the design works better to get fruit flavor into water or whatever fluid is being infused.
I would not recommend buying the pitcher from Colin Cowie unless breakage and replacement is not a concern for you. From my experience in this, I believe that Colin Cowie has devised a marketing strategy taking advantage of the widespread visibility of HSN, and at the same time completely insulating his company from having to "bother" with customer service after the sale. While this may not be true for the purchasers of his event services or high-end products, as an average person and small customer, I found his commitment to customer service to be completely lacking and unresponsive.
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VERY DISAPPOINTED
I have purchased several of Colin Cowie's items and will NEVER purchase any of his items again. Not only is there no support to help with replacement parts THEY LIE.
The glass and display is very beautiful but use them twice and the spouts no longer function. They either keep dripping or don't shut off at all.
I finally got a hold of someone in his California and New York offices and was told by both of them "They do not manufacture the products sold on HSN" so they could not help me and as far as any parts I needed to search the internet REALLY. I am putting this on all of my social media outlets.
I'm sure there are a lot more pissed off customer's regarding Colin Cowie products. I have two of his beverage dispensers.
Thought they were the greatest things until the cheap dispensers he puts on the beautiful glass holders don't function. I called HSN and they don't carry parts and have no way to assist their customers. I gave them an earful. These dispensers aren't cheap.
I can't believe that you can not purchase replacement dispensers. He had to know when he put such a cheap dispenser that it wouldn't last. I managed to find two phone numbers for Colin Cowie offices. One on each coast.
I have left several voice mails at each office without no return calls.
My advice to anyone wanting to purchase Colin Cowie products is DON'T!!! Unless you pray very hard that you will never need any future assistance with them as you will NOT be able to find anyone to assist you.
Hello, I work at Colin Cowie Enterprises, and would love the make this right with you. We strive to have quality goods that our customers love!
Please reply with your e-mail address so we can proceed.
I am very sorry you had to deal with such a hassle, this is not the way we conduct business and it will be addressed and remedied. Thank you for your continued support!