Colfax Furniture And Mattress
Colfax Furniture And Mattress Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Colfax Furniture And Mattress has a 1.1 star rating from 2 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and cite location as a valued feature despite other issues.
Positive Feedback
Customers note convenience and the ability to take products home immediately, and some reviewers mentioned past purchases before recent problems.
Negative Feedback / Risk Areas
- Repeated product failures such as broken lift or motor in loveseat reported in Colfax Furniture And Mattress reviews.
- Slow or unresponsive customer service and unresolved Colfax Furniture And Mattress customer complaints.
- Delayed refunds with at least one consumer reporting a $315 deposit not returned.
Key Takeaways for Future Customers
- Expect convenience at pickup but verify warranty and repair timelines before buying.
- Document interactions about refunds and customer service responses in case escalation is needed.
- Consider product reliability and after-sales support when reading reviews and comparing retailers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Colfax Furniture And Mattress has a 1.1 star rating from 2 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and cite location as a valued feature despite other issues.
Positive Feedback
Customers note convenience and the ability to take products home immediately, and some reviewers mentioned past purchases before recent problems.
Negative Feedback / Risk Areas
- Repeated product failures such as broken lift or motor in loveseat reported in Colfax Furniture And Mattress reviews.
- Slow or unresponsive customer service and unresolved Colfax Furniture And Mattress customer complaints.
- Delayed refunds with at least one consumer reporting a $315 deposit not returned.
Key Takeaways for Future Customers
- Expect convenience at pickup but verify warranty and repair timelines before buying.
- Document interactions about refunds and customer service responses in case escalation is needed.
- Consider product reliability and after-sales support when reading reviews and comparing retailers.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Motor in loveseat not working
This set is rarely used. The loveseat was reclining on both sides but suddenly stopped for no apparent reason.
- Convenience and able to take product home immediately
- Poor quality
Preferred solution: problem fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winston-Salem, North Carolina
Ticked off customer... I’ve had my lift chair since March it has had to be repaired 2 times the first time I had only had the chair 3 weeks and it stopped lifting tech came out often 2 weeks and
- - The chair is stuck in a semi-recline after replacing the battery box.
- - Colfax and Cat Napper have not responded despite requests; refund requested.
I would like my money back it should not take 3 weeks to get a lift chair fixed if so either you have way too many repairs or Not enough techs. The remote does not work or light up but the outlet plug is green as well as the battery pack BUT the chair will Not come down all the way
Replaced the battery box NOW on the first of JULY it is stuck in a semi recline position Ive had Knee Replacement which is why I bought the chair and my knee needs to be elevated because of complications during my surgery had my son in law not been there to help me out I would still be stuck in the chair I continue to call Colfax Cust service and Im told tech at cat napper has been contacted but I have not had a response from ANYONE this chair needs to be fixed ASAP This was not my first cat napper or buying from Colfax BUT I WILl NEVER BUY from either again!!!!! Id really like to have my money back!!!!!
- Poor quality
- It has been 3 weeks and my chair is not repaired
Preferred solution: Full refund
User's recommendation: Do not buy
Dallas, Texas
REFUND
- - $315 deposit refund not issued after cancellation for 3 weeks.
- - Refund promised in 10 days; delays persist and threats to sue or report to BBB.
I PUT A $315 DEPOSIT ON SOME FURNITURE THROUGH COLFAX FURNITURE, MY CAR BLEW UP AND I HAD TO CANCEL IT, I WAS TOLD THAT I WOULD RECIEVE MY REFUND IN 10 DAYS, IT HAS BEEN 3 WEEKS, I CALL BUT GET THE SAME STORY EVERY TIME, IF I OWED YA'LL THAT MONEY YOU WOULD EXPECT ME TO PAY IT, AND I EXPECT THE SAME FROM YA'LL, *** POOR BUSINESS, IS ALL I HAVE TO SAY, EITHER I GET MY REFUND THIS WEEK OR I START SEEKING AN ATTORNEY!!!!!!!!!!!!!!, I WILL TURN YA'LL OVER THE BBB. AND I AM TELLING EVERYONE NEVER TO DEAL WITH YA'LL THROUGH COLFAX FURNITURE!!!!!!!!!!!!!! SANDRA SMITH
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Hey Sandra!
As I emailed previously, I am working with RAC Acceptance to get this claim processed. Due to the fact that your contract is not with Colfax Furniture there is nothing we can do, but I am making sure that RAC is getting this handled.
Thanks!