Coleman Furniture Shipping Service Reviews and Complaints
Coleman Furniture - Scam scam scam
Everything looked wonderful. The price and hey free shipping on top of that and omg I must be lucky cause they will assemble it too¡?!!!
Ok yeah the furniture would not fit through a standard 36 exterior door the furniture is 42 inches. No warning anywhere and now for a living suit that with a 5 year warranty would cost me 1650. They want to charge me a 25% restoring fee 393. Plus that free shipping is longer free and now want shipping too and from for 345.
So Coleman really??? I waited 9 weeks for my items and now you want almost 50% of the purchase price 730. For whattttttt?
This company looks like the best present in history but is truly the biggest disappointment and a scam to get over on people. I am 81 and truly feel this was an Internet scam
Coleman Furniture - Not concerned about people
From everything I have read, most people seem happy and many negative reviews involve not understanding how buying "real" furniture works, or from not reading the instructions on the website detailing how to accept or decline furniture and the consequences of canceling or returning. My personal issue lies elsewhere, customer relations and service.
First off is the warranty they push so hard for you to buy.
Read customer reviews before you agree of course, but beyond that just try to ask them for a copy of the full terms or contract before you pay for it. I have, at least 6 times now, and they will always 'get back to me on that'. Want to know how to know a warranty is a sham? If you can't read the terms before paying for it.
Second, the email and chat replies seem to come from a real, helpful, concerned human, but asking tougher questions (like above) gets met with stalling, followed by a follow up email a day later reminding you that that awesome sale price you were seeing is about to expire.
Great, so I ask AGAIN to see the warranty terms, and since I most likely will decline that anyway at this point, when would my furniture ship? No answer again. If they can't estimate shipping for some reason at least tell me that, or give me a '4 to 8 weeks' estimate. It's not hard.
They seem more concerned with closing a quick sale than building a relationship. Paying an extra $100 locally is looking like a good idea.
Coleman Furniture - Worst experience ever please stay away
I have never had such a bad experience ordering anything in my life.
They gave me the run around for 2 months. After never receiving my item I cancelled my order which they charged me a restock fee for.
I never received any items from them. My item was out of stock the entire time and they kept advertising it as a sales item changing the price of it which im sure made others order the item as well.
Further I contacted howard miller the manufacturer of the item (since coleman is more or less a drop shipper) and they told me coleman/renegade never placed the order. Yet they want me to pay a re stock fee.
Coleman also refused to give any shipping info when requested.
Very poor customer service. Looks to be one of those companies that look at them selves as being so big they can do whatever they want.
Disappointing to say the least.
Coleman Furniture - TOTAL FRAUD, Unusable Sectional Delivered, and want us to pay....
Delivered sectional that will not fit together, wants to replace parts in particle board, and have us do it? Or wait months until delivery people can replace parts? As if replacing parts in a particle board base will be stable or is a valid
Unusable sectional, and totally unsatisfactory customer service, rude, abrasive, and predatory. Shipping was way overdue and to receive a defective product on top was a horrifying development.
We refused shipment and Coleman (RENEGADE) now wants to charge us a restocking fee of 25%, zero communication, very late shipping.
This company uses funds collected for other endeavors is our belief, we are filing federal fraud charges.
STAY AWAY!!!! A VERY BAD BUSINESS. Class Action Anyone?
Coleman Furniture - SCAM ARTISTS
Deceptive advertising and terrible customer service! Do Not buy from these SCAM ARTISTS!!! I bought a furniture "set" online that came pictured with a nice desk and chair (cherry-grove-the-new-generation-home-office-set-american-drew). It appears to come with the whole desk and advertises that it is discounted. When it arrived it was just part of the set shown. I believed that it was just a mistake and called to get the additional pieces sent. The customer service was terrible, the agents and supervisors didn't know anything and just kept stating, "well you couldn't have thought you get the entire desk in the picture". Really? Since when does someone advertise a desk set and it only comes with a 1 item? They claim there is no one else in charge there and they don't even know who is in charge of the department. I asked for a refund but all they would do charge me for a restocking fee and shipping charges which would mean I get nothing back.
Again, they are a SCAM!!! BUY AT YOUR OWN RISK, but be warned.