Most Helpful Featured
2.1

Coleman Furniture - These guys are thieves. Buyer beware.

I bought a set of Ashley living room furniture from Coleman last summer. I had done a lot of research prior to purchasing, and Coleman appeared to have what I wanted for the best price. They also had an additional warranty, which I purchased. After all, furniture is a big expenditure, and I wanted to make sure I was covered.

It took almost a month to get my furniture, and the delivery date was not ideal as I was due to leave town the same day, but after they assured me I would be the first delivery of the day, I agreed to stay a little later and have them deliver that day rather than possibly wait another month.

I had been under the impression that “first delivery of the day” was going to be around 7 or 8am. They didn’t get there until after 10, and when they did, my furniture was in pieces. They had to take another hour to put it together in my living room. Normally I would be more understanding of something like that, but again, I was supposed to be leaving town and driving 10 hours. So for the delivery people to be 2-3 hours late (without calling), and then take ANOTHER hour of my time for something that should have already been done was rather irritating. The guys were nice, but still!

Fast forward a couple months. My armchair already has a crack in the decorative wood panel on the front, even though it’s the least used piece of furniture in the set. Also, my sleeper sofa is badly sagging on one side. Upon further inspection, it’s because the piece of OSB (OSB, y’all...not even MDF, let alone solid wood) that held the sleeper frame onto the sofa frame is shattered, making the bed crooked, and the seats sag. It also made the frame twist, which made the wood paneling come loose on the opposite side. Disappointing to say the least, for furniture that’s not even a year old.

Oh, but wait! I have a warranty! So I got in contact with the company, who requested pictures of the damage. I obliged, and even labeled them for clarity. And I waited for their response, being relieved that I’d had the foresight to get the warranty in the first place, as even the casual observer can see that this is likely to be a rather pricey repair.

Therefore, it goes without saying that I was completely shocked when they told me they would give me $100. For the entire repair. Seriously? But I know I’m dealing with an insurance company, and never to accept the first offer, especially if it’s obviously low-ball. So I emailed back and told them that I didn’t think that was going to be near enough, and that I would expect them to up that offer if I got a lot of estimates that were substantially above that. They asked for those estimates, so I did some research, and got estimates from three different companies, the cheapest of which was $450. The guy was even nice enough to email me an invoice so I could show Coleman that I wasn’t just blowing smoke. I sent all of this over to them.

The response? Well, read for yourself:

“Hi Myristica,

The manufacture has advised the issues you have reported can be repaired by a local furniture technician. The allotment amount should cover the cost of the repair on both items.

As a courtesy, we can approve up to to $200.00 to have the items brought back to manufacture standards.

Please see below for a technician service in your area.

Furniture Solutions Network

(Link removed)

Have a good day!”

Yeah, a good day it’s anything but.

I’m not done fighting this battle, and the outcome may end up being marginally acceptable, at least in regards to the condition of my furniture and what I end up paying for it. If so, I will update my review. But this run-around and refusal to make this right WITHOUT a fight has lost them a customer. And considering the actual quality of this furniture, they’ve lost Ashley a customer as well. These problems aren’t the only ones, they are just the only ones I was trying to actually get the company to repair. The underside of the ottoman was all ripped up, which I discovered when I tilted it to put felt on the feet to protect my floor. The love seat is also sagging way more than it should at less than 1 year old. So I definitely would recommend you save yourself both money and headache, and shop elsewhere. They are only too happy to take your money, but once they have it, you cease to matter to them at all.

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1 comment

WrithingNightingale
#1684532

I totally agree with this. They do take your money and will not let go even when you have proof of their wrong!! Never buy with them

AnchoredDogoArgentino271
Review #1516316 is a subjective opinion of poster.
1.0

Coleman Furniture - Terrible

I do not recommend Coleman Furniture. I ordered an electric fireplace from Coleman and received it this past weekend, the delivery service was terrible they damaged my new flooring by scratching it and used my coffee table to put pieces of the fireplace on when they were building it and ruined it.

On top of that the fireplace looks cheap and does not look anything like the one on their website and has damage to the top of it. I called looking to exchange or return it and customer service was no better.

They refused to make this situation right so now I’m stuck with a $1600.00 ugly damaged fireplace.

Do yourself a favor do not order anything from this company, they suck! #colemanfurnitursucks

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NosyCommonLoon
Review #1526886 is a subjective opinion of poster.
1.0

Coleman Furniture - Never Again

We ordered sofa dining set and a buffet. 2 weeeks later they cancelled order but still have our money locked up.

They still show its available online? No problem I oredered same thing from AFA/stores for less and they explained that the sofa will take 3 weeks because its considered custom. I am okay with that. Still working on getting my money released.

They said 3-5 days when I called. Don't know why they even took money when they knew they didn't have.

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VagabondStarfish591
Reason of review
Order processing issue
Review #1523974 is a subjective opinion of poster.

Coleman Furniture - Dont waste your time

Two orders placed, Two orders cancelled. Both for the same reason " Prolonged delay with no available ship date"

Having contacted moth manufactures directly. Liberty and Jackson they both confirmed stock was indeed in inventory and available to ship ?

So far its been days and still no return call from management in customer service.

Lets see how long it will be before our moneys returned..

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Anonymous
Review #1523971 is a subjective opinion of PissedConsumer1523971.
1.0

Coleman Furniture - Horrible Customer Service

I ordered a bed. The site said "Free setup and delivery". Free Delivery

×

This item qualifies, for "FREE DELIVERY & IN HOME SETUP", which means that at the time of delivery, your order will be brought into the room of your choice and assembled. All of that at no additional cost!

Turns out not to be true. I called and asked because UPS was delivering it. The Customer Rep said you don't get setup. I said the website said I do. She said it does not say that anywhere on the site. I pulled up the site. It says it. Then she says, well that is ONLY if you buy the whole bedroom suite. You only bought the bed.

No where does it say that.

Very deceptive practices.

Then I asked about voiding out the order and she said I had to received and pay the shipping to send it back to them to get a refund.

All of this because they are not telling the truth on their website.

Cecilia Palmer

Order 531196

https://colemanfurniture.com/willowton-whitewash-panel-bedroom-set.htm

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ThunderingMarmot464
I liked
I liked that i got my furniture in a timely manner
I didn’t like
Failure to honor what the website states
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1520850 is a subjective opinion of poster.
1.0

Coleman Furniture - Deceptive practices

Not a reputable company to do business with. Do not trust Coleman Furniture to honor the price in the cart even when the website states the sale extends for 2 days more.

Ordered a desk which several other retailers had for the sale price but decided to try Coleman Furniture for the first time. Big mistake. Placed the item in cart at sales price; placed order and with no prior indication of a price change the receipt showed a price of over $200 more. Called and emailed customer service and provided a photo of the item on their website that clearly stated the sale was through April 13.

They refused to honor the sales price. Thankfully, I was able to order the item from Wayfair at the sale price.

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ScientificIbizanHound
Reason of review
Pricing issue
Review #1513520 is a subjective opinion of poster.
2.6

Coleman Furniture - Buy Elsewhere

I ordered 4 counter chair in May of 2018. They told my I would receive them by late June/early July.

When they had not arrived by the end of August, and I not received a call or email, I called them. They said they were on back order and would be in soon. By late fall, I still had not received the chairs or any information, so I called again. They said I would get them by January.

January came, and I did not receive them, so I called again. They said they would come by March and could send me email updates. Finally I got an email stating that "Great news! Your furniture order has progressed and is one step closer to shipping out to you.

As of the latest manufacturer update, the items listed below are currently on order, with an expected ship date of 04.02.2019." Guess what, they never shipped. Instead, I got this email: "We're sorry the manufacturer has advised us the following products have been discontinued." Really? I wait a year for stools (and am told throughout the year they are coming), and they cancel them without even a phone call?

My suggestion--If you see something you like on the Coleman website, find it elsewhere. Customer service is abhorrent.

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GaudyHippopotamus709
I didn’t like
Never received a product i ordered
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1510681 is a subjective opinion of poster.

Coleman Furniture - Furniture pictured as a bright red, but burgundy upon arrival.

I ordered this same set a couple years back about 3 or 4 years ago, I wanted to get another one as it was true red, I placed an order on March 11th and received the furniture today and I refused it because it wasn't as pictured on the website the furniture that I received was a deep burgundy color and called customer service to talk to them about the issue from the offset the person I talked to was rude and condescending insisting the furniture was red when its burgundy, the website describes it as a bright red, so in essence they want me to pay to have the furniture restocked my issue is why should I pay restocking fees when your website is misleading and the color show is not what I got. I' contacting an attorney as I refuse to pay these fees.

the manager was rude and talking all over me not letting me speak, this is a *** poor company and their customer service sucks.

DONT ORDER ANYTHING FROM THEM, THEY DONT CARE NOTHING ABOUT THE CUSTOMER WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT THEY CHANGED THE COLOR ON, SHE SAID THE ONE I GOT THIS TIME MAY'VE CAME FROM A DIFFERENT MANUFACTURER, HOW IS THAT MY PROBLEM PUT THE CORRECT COLOR ON YOUR WEBSITE. PISSED.

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OptimisticGentooPenguin
Reason of review
Not as described
Preferred solution
Full refund
Review #1499748 is a subjective opinion of poster.

Coleman Furniture - WARNING

I am disputing $115.80 back to my credit card because this company is practicing fraudulent business. They misled their customers about the delivery time.

We canceled our order when we learned the delivery would be 8 weeks, from 3 weeks. You learn of a cancellation fee after the transaction is complete.

This company does not deserve 1 star, such poor service. I placed an order with Coleman's furniture in Oct and never received the merchandise but was charged a cancellation fee of $115.80. I cancelled the transaction because it was way over 3 months and I continued to receive messages that the merchandise was damaged and could not be delivered.

The cancellation fee was not in the policy and I was not aware of the fee until I decided to stop waiting for the merchandise, since it was over 3 months; so I cancelled the order. The company has NO remorse for their customers. Read the reviews of this company before you place an order, something I did not do.

There are many unsatisfied customers. I will be going through my attorney to receive my funds back.

Never again will I ever purchase from Coleman and will definitely be spreading the word so no one has to go through this terrible experience again.

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SourWhippet225
Reason of review
Return, Exchange or Cancellation Policy
Review #1477029 is a subjective opinion of poster.
1.3

Coleman Furniture - WARNING!!!! DONOT PURCHASE FROM THIS COMPANY!!!

I placed an order with Coleman's furniture in Oct and never received the merchandise but was charged an cancellation fee of $115.80. I cancelled the transaction because it was way over 3 months and I continued to receive messages that the merchandise was damaged.

This is a warning for all customers, do not do it!!! The company has NO remorse for their customers. Read the reviews of this company before you place an order, something I did not do.

There are many unsatisfied customers. I will be going through my attorney to receive my funds back.

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SourWhippet225
Reason of review
Pricing issue
Preferred solution
Full refund
Review #1476959 is a subjective opinion of poster.

Contact Coleman Furniture Customer Service

Mailing Address:
Coleman Furniture
333 Washington Ave
Cedarhurst, New York 11516
United States
Phone:
(800) 974-5255
All Coleman Furniture Contacts

Latest Question

Coleman Furniture Questions
2.5

Coleman Furniture - Failed to Deliver $1250 Replacement Sofa

Defects surfaced with a sofa purchased from (and covered under warranty with) Coleman Furniture.

Coleman advised us to donate defective sofa to charity and obtain/forward a donation receipt - of which was done - and Coleman Furniture would provide a replacement sofa.

I paid to have the replacement sofa shipped. Replacement sofa was received, but also found defective. Delivery was refused and Coleman was advised, along with video and photos of defects.

Coleman Furniture then agreed to repair and return the defective sofa, indicating parts were necessary for the repair. After waiting for months (without a sofa), the replacement was NEVER DELIVERED.

I then filed a dispute with my credit card for the replacement sofa's shipping charge, advising Coleman I would reauthorize the shipping charge once I received a delivery confirmation for the replacement sofa.

I never received a delivery confirmation. Coleman now indicates replacement sofa was destroyed and I am without the sofa I purchased for $1250.

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NonchalantKomodoDragon
Product
Reason of review
I have no sofa and out $1250
Loss
$1250
Preferred solution
Full refund
Review #1467468 is a subjective opinion of poster.

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