We placed an order for a section sofa for our new home. Upon Delivery we were asked to sit on the sofa and give it a final inspection.
When we sat down on the furniture, there was a crack in the wooden base and we sank halfway to the floor. (We are your average sized adults, weighing less than 200#s). Upon further investigation and inspection we found that the base board that framed the sofa was warped and had a round edge at the top of the base that would be perpendicular to where you would be sitting. This explains why the sofa sank halfway to the floor when sitting on it.
The deliver driver said we would sign the final inspection paperwork anyways because it was not a delivery driver error - they didn't break it - which was true. We called Coleman Furniture immediately, as the delivery drivers were pulling out of the driveway, and Coleman Furniture took a firm stance that it wasn't a manufacturer error. It wasn't even in our house for 5 minutes! And we were not rough on the furniture - if you cannot sit down on a sofa, that defeats the purpose of the product!!
We have sent numerous pictures, dozens of emails, and had multiple calls....it is 8 weeks later and they still have not resolved the issue. Two weeks ago they agreed to order a replacement piece for the section, but will not provide an ETA. I have a feeling they are going to take an extended period of time to resolve until they reach a timeframe they can say it's been too far past the delivery date to resolve. So now we have a $1000 sectional sofa in our living room that we cannot use and can't really sell because it is broken!
Needless to say - Their furniture is not made with true quality.
They do not back their products to replace them if they are broken.
Their service team is quick to blame the customer for a defective product to try to pass on the issue as "Your Problem". Do not order from them.