I recently purchased a leather living room set from Coleman's Furniture online in New York. It took forever to get the set, weeks,,,,,....then when the delivery people left, I discovered a tear in the leather.
I reported the problem within 24 hours like the company asked, sent a photo as asked, then they tried to blame the delivery company. We will remedy the situation their customer service representatives said. Guess what over a month later, no REMEDY. They do not even contact me unless I continually call or email them.
Last email I got was "we are setting up an appointment for a "medic" to repair your furniture. Excuse me....... If I had wanted repaired, mended furniture, I would have went to a flea market for my purchase. Instead I spent $2,590 and am expected to accept less than top quality for the dollars that I spent.
Please do not buy from Colemans.....it is an annoying experience. MSgirlunhappy