DO NOT PURCHASE ANY FURNITURE FROM THIS COMPANY!! Even if it's significant cheaper than competitive.
You will most certainly end up paying much more in fustration and headache. This company use unscrupulous buisness tactics and policies to swindle unexpecting consumers out of hard earned money. They have a notorious reputation for sending defective and damaged furniture that is is need of immediate repair or replacement. Their policy gives them the discretion to have pieces repaired; therefore, they are using a loophole into selling the consumer refubrished furniture.
If you refuse the refurbished piece they threaten to charge a 25% restocking fee and shipping charges for damaged furniture. The reason they say they are obligated to charge a 25% restockng fee is the manufacturer requires they do so. Here is why I say that is nothing more than a bold face lie and nothing less than a unethical tactic to scare consumers into keeping damaged or accepting refubrished furniture paid at prices for brand new. Coleman furniture or Renegade furniture do not work for manufacturers or solicit buisness for them.
They order pieces from manufacturer at wholesale prices. The pieces come with a manufacturer warranty for manufacturer defects and damages only. Essentially, Coleman furniture pays and own the pieces just as we pay for and take possesion of pieces we purchase from furniture stores. Now any damage caused by delivery company during transit or during assembly as in my case, the manufacturer is not responsible or liable.
This is the very reason Coleman Furniture would have insurance and be able to file claim with delivery company if there is any damage caused by an outside party other than manufacturer. Furniture companies or online retailers also have agreements with the shipping companies regarding damage caused due to shipping, error, neglect or carelesneess to where they will be reimbursed by company insurance for replacement or to recoup their losses if customer refuses damage item. Coleman Furniture is cheating consumers and often leaving them with the option to accept repaired or reburshided furniture or pay ridiculous charges for not accepting damaged furniture. The restocking fee is absolutely fallacious as they will not restock damaged furniture (given this company's reputation and shady practices maybe they will) nor is the manufacturer making them charge this fee as the manufacturer will not accept liability for damage or defects that are not their fault.
Once Coleman furniture purchased piece from manufacturer all liabilty is transfered to Coleman minus warranty for manufacturer defects or damage. So the lie or the blame game that "the manufacturer requires us to charge this fee" Coleman furniture tries to tell/run is absurd and absolulety untrue. The white glove service they offer is an absolute joke as the delivery man sent to assemble your furniture are no "highly trained" than you are, and they try to remove themselves from all responsibility or liability from faulty assembly. The reason I say try is because under the Terms of Service you agree to before purchasing mentions nothing regarding damage caused by faulty and inept assembly and legally you are only bound to what you read and agreed to.
Also the restocking fee for damage goods (still asinine) is 10% under terms of service you are required to accept before placing order. They will tell you a different story. Also if you piece is repaired because of damage outside of manufactuer warranty (ie damage from butchered assembly), your manufacturer warranty becomes null and void. However, Coleman furniture will tell you otherwise and ensure the warranty is still in tact.
LIES!! If you have already made the mistake of purchasing from them, get every single thing they say or promise in writing. Take pictures and be very detailed regarding any damage on delivery manifest. If they try to repair, get name of repair shop or technician.
Find out if they are certified and qualified to make repairs. Find out what pieces and materials are being used as all repairs (as they say) must meet or exceed manufacturer standards. This company's policies are broaderline criminal. They are unethical and shady.
Save your money or spend a little more purchasing from a more reputable company who will not try to fleece you and sell you second-hand furniture.
They are not BBB accredited and have a rating of D+ for a reason. They will not publish negative reviews on their site, but there are plenty on the BBB website for your reading pleasure.