Apparently they are owned by the delivery companies they contract. They supposedly deliver to my area "every couple weeks" as stated in my email they sent to me.
LIE. Once every 4 weeks is FACT. Delivery company called me, also left voice message on home answering machine AND emailed my scheduled delivery time frame 2 days prior to my scheduled delivery day of Wednesday 5/18/16 as promised. This was done approximately 4:00 pm on Monday 5/16/16.
They then called my house and left a message the very next morning Tuesday 5/17/16, sometime before noon to change my time for the delivery for the next day for a time 6 hours earlier. Based on the original time frame given on Monday, I made my work arrangements to be available on Wednesday from 5:30-8:30 pm and I was not able to change my work schedule to THEIR last minute scheduling changes. After contacting tbe delivery company stating I could not meet tbeir last minute changes I was told I was not going to get my order delivered otherwise. After contacting Coleman furniture and speaking with a rep who was either unwilling or unable to help, I spoke to a supervisor who was just as ineffective.
Finally reaching the Director of Operations, Felize Collazo, it became very apparent that customer satisfaction does not exist in Coleman furniture's business mission. In fact, after I made several concessions to leave work without pay and receive possible administrative punishment, neither Coleman furniture nor their contracted delivery company would make any compromise to assist me. The change from the original 5:30-7:30 delivery time to the 11:30-2:30 change on THEIR part was absolutely inflexible. At one point because of my employment, I decided to just cancel the order we had already paid for over 1-1/2 months prior but was informed by Ms.
Collazo I would be hit with a 75% restocking fee.
Yes, that's an $1100.00 restocking fee due to a situation caused solely by Coleman furniture and their contracted entity. So yes, absolutely BUYER BEWARE!!!!!