I ordered a sectional from Coleman. I was very excited and waited a month for it.
I even had several discussions with Coleman reps because there had been so hiccups with the delivery dates/times. Before ordering, I did everything that I could to make sure the process would go smoothly. I measured everything it said needed to be measured on the website, I cleared a path, reserved the loading dock in my building, etc... Upon delivery, the sofa could not fit into my unit in my apartment building because the ceilings in the hallway were too low and the delivery men needed to turn it on it's side.
The delivery men tried to call Coleman to determine what to do and the Rep gave them the runaround (telling them that she'd call back and then not doing it, redirecting them to other reps, etc..). She finally got frustrated that she was having a hard time understanding them (Spanish was their first language) and they put me on the phone. She then rudely told me that I would be paying for this whole situation. I told her that I wanted to discuss the issue but not on this man's phone and she said that we could discuss it but I would be paying.
I then immediately received an email saying that I was being charged $330.60 to restock the sofa. I've tried several times to reach out again about this issue and the only time I've been able to reach someone, was again given a rude "this is what you have to pay" with an abrupt end to the conversation. To me, this is borderline theft. They have my credit card and are taking advantage of that by charging me whatever they want.
I do not believe that I should pay for this situation because nobody told me that I needed to measure the ceiling height. I followed all instructions that were given to me. It was also explicitly indicated that pieces of the furniture needed to be assembled once it was in the unit (which is why I assumed that other measurements were not needed).
For all I knew, the arms came off the sofa and it would fit in just fine! Coleman did not include these explicit measurements but are claiming that I should have known them and are now taking my money without my permission.