Manufacturer: Cohens Fashion Optical Category: Repair Clear all filters (2 of 2 reviews match)
I paid for glasses on 12/21/2016, needs some adjustment, I was told by the sales person to return in a week, the office at 539 8th Ave.NYC did not have the proper machine to adjustment. I returned on 1/3/2017, was told to come in the following, or in a couple of days. I returned 1/5/2017, no machine it is at another store. I asked for a refund to go to another Cohen's Office. I need the glasses. " We do not give refunds." Cohen's Top Brass...
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poor choice for me as my first pair of reading glasses. poor repair service only three months after purchase. had to go back in two weeks after service to resolve same problem with a screw not staying in place. staff told me that they had replaced the screw when they just tightened the same screw, after telling me they had replaced the screw. five minutes after leaving the store, i took the glasses out of the case and they were loose again. ...
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cohenseyewear Hello,
We are very sorry that you had an issue at our store and we'd like to help resolve this matter to your satisfaction. Please reach out to us at help@cohensfashionopti...