Isabella S Tbk

Very poor service: (a) aggressive service manager, (b) questionable "courtesy" wash; (c) questionable pricing of left revision mirror

(a) Found the new service manager aggressive in the way he spoke. I was taken aback by this. Found it difficult to communicate with him. (b)*Car went in for a free 10,000 (odometer reading: 9528) service last Friday, 8.00am,15/3/2019. *I asked a couple of weeks beforehand if I should wash and vacuum my car. Their answer: No, we do it. *On completion, I noted that the vacuuming under the mats including the boot mat and the console was not done. I was told that they did not "detail" treat the car. I did not expect "detailing". Nevertheless, they offered to redo it. All good so far. *Then I noted the GPS screen was quite grubby. I did not bring my car to Mazda in that condition. They cleaned it. This was thrown at me by Service Manager. His attitude concerned me. * The next day I noted that the right rear tyre rim was clay brown in color. I did not recognize the tyre as mine. I expressed this aspect to the Manager. He reacted with "On my mother's life.....". He did not finish his sentence. I thought it was an odd reaction. I told him I drive on a clean highway. It did not make any sense that ONE tyre should be clay brown in color. The Manager offered to wash the car again. I said "no, it was not necessary...I just wanted him to see the state of the car yet again. Despite my protest, the Manager took my car out back and rewashed my car. I appreciated this gesture but it should not have come to this, ie a car coming out dirtier than it went in. (c) The left revision mirror was slightly damaged in reversing out of my garage. The indicator light was working and the mirror was in tact and working. Yet the quote to fix it was $745!!! (Mirror housing and cover). I found this quote questionable. Regards, Isabella Smietanski, Owner of Mazda CX3, Reg No DWY23X purchased 8 August, 2018.
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Reason of review:
Aggressive service manager, questionable pricing and quality of service

Preferred solution: Pricing of present quote reduced (cannot see the present quote as justifiable); friendlier communication towards customers and attitudes towards them need to be chaged; car needs to be returned to customers cleaner than what it came in.

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