Return policy instructions not available
I called CoffeeTableGalore to say I was returning 2 end tables boxes unopened for instructions because the information is not on their website (unlike most companies I buy from on the internet) . I was told had to wait 72 hours for return instructions. I said I couldn't wait and would return via Fed Ex (same way shipped to me). I was lied to by customer service person who said not waiting for their instructions would mean no reimbursement if damaged. Fed Ex has a coverage fee as part of their shipping which would cover what I paid for tables. I use them frequently. I tried to issue a complaint via their email site, I was told repeatedly that the security number was not visible. Not true I could see it easily. Won't be buy from them anymore!
CoffeeTablesGalore.com ripped me off!
I ordered a console table that was supposed to ship within 2 weeks. Left for a 5 week trip figuring I would be back well within the 30 day time frame for returns in case their was a problem. Returned to find it had been delivered right after I left. Took home immediately, opened, reported major damage (3 corners crushed) that wasn't obvious by examining the box it was shipped in. Emailed them with explanation and pictures requesting that they honor my request for a replacement based on the fact that they shipped early and the box didn't appear damaged so my shipping/receiving dept. had no idea there was a problem. However, they refused to replace or refund because it was just over the 30 days which is their return policy. Now I am stuck with a $499 table that is basically firewood!
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