Coffee Friend
Coffee Friend Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Coffee Friend has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation: Avoid this company at all costs and buy elsewhere.
Key Takeaways for Future Customers
- One detailed complaint about warranty handling and returns highlights a major aftersales service failure.
- Expect difficulties obtaining safe replacement packaging and a guaranteed exchange or refund.
- Search Coffee Friend reviews and customer complaints before buying high-value espresso equipment.
Negative Feedback / Risk Areas
- Warranty claim led to damaged original packaging and refusal to provide safe replacement packing.
- Company requires customer to ship heavy machine at their financial risk and denies written guarantee of a new replacement.
- Reviewer escalated the case to the European Consumer Centre seeking a full refund.
Positive Feedback
No positive feedback appears in the available review; issues focus on warranty, refunds, and aftersales service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Coffee Friend has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation: Avoid this company at all costs and buy elsewhere.
Key Takeaways for Future Customers
- One detailed complaint about warranty handling and returns highlights a major aftersales service failure.
- Expect difficulties obtaining safe replacement packaging and a guaranteed exchange or refund.
- Search Coffee Friend reviews and customer complaints before buying high-value espresso equipment.
Negative Feedback / Risk Areas
- Warranty claim led to damaged original packaging and refusal to provide safe replacement packing.
- Company requires customer to ship heavy machine at their financial risk and denies written guarantee of a new replacement.
- Reviewer escalated the case to the European Consumer Centre seeking a full refund.
Positive Feedback
No positive feedback appears in the available review; issues focus on warranty, refunds, and aftersales service.
Turn one complaint into a collective action
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Verified Reviewer
Destroyed property, unprofessional service, and bad faith
- - Espresso machine failed under warranty within a year.
- - Packaging damaged by the service center; no safe replacement.
- - ECC case for a full refund.
Avoid Coffee Friend at all costs. I purchased an espresso machine from them, and it failed under warranty within a year.
During the first repair attempt, their authorized service center completely destroyed my original secure packaging.
Now, they demand that I return the heavy machine for an exchange but refuse to provide adequate, safe replacement packaging. To make matters worse, they explicitly stated in writing that if the machine gets damaged during transport, it will be my financial responsibility. They also refuse to guarantee a brand-new replacement machine in writing.
This is absolute bad faith and a clear violation of European consumer laws.
The case has been officially forwarded to the European Consumer Centre (ECC) for a full refund. Unacceptable aftersales service.
- Terrible customer service
- Bad faith
- Refuses to honor eu warranty obligations
Preferred solution: Full refund
User's recommendation: Avoid this company at all costs and buy your espresso machine elsewhere.
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