Cody Pools
Cody Pools Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cody Pools has a 1.3 star rating from 2 reviews and consumers are mostly dissatisfied; design staff are praised while customer service and product diversity receive poor marks and price level is reported as high.
Key Takeaways for Future Customers
- Check Cody Pools reviews and ask for references before contracting.
- Confirm supervisory contacts and escalation paths in writing.
- Expect higher pricing and verify scope to avoid disputes.
Negative Feedback / Risk Areas
- Repeated customer service failures and unresolved waterfall repairs.
- Complaints about specific supervisors, notably Kevin Freeman and project oversight.
- Reports aligning with Cody Pools customer complaints about supervision and follow-up.
Positive Feedback
Design personnel are described as terrific and appreciated by customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cody Pools has a 1.3 star rating from 2 reviews and consumers are mostly dissatisfied; design staff are praised while customer service and product diversity receive poor marks and price level is reported as high.
Key Takeaways for Future Customers
- Check Cody Pools reviews and ask for references before contracting.
- Confirm supervisory contacts and escalation paths in writing.
- Expect higher pricing and verify scope to avoid disputes.
Negative Feedback / Risk Areas
- Repeated customer service failures and unresolved waterfall repairs.
- Complaints about specific supervisors, notably Kevin Freeman and project oversight.
- Reports aligning with Cody Pools customer complaints about supervision and follow-up.
Positive Feedback
Design personnel are described as terrific and appreciated by customers.
Turn one complaint into a collective action
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Verified Reviewer |
San Antonio, Texas
Waterfall issues 2 years
- - Paid $88,000 for a pool; rock around waterfall not fixed.
- - Scott won't meet or fix; JR didn't oversee work; customer asks who is above Scott.
I would like to get in contact with whoever is above Scott at Cody Pools out of San Antonio. We have had issues with the rock work after the waterfall leak issue that has been going on for 2 years.
Scott's employee (supervisor JR) was supposed to oversee the 5th time the masons were at our home. He did not. Scott refuses to meet with us and fix the issue with the rock work on the waterfall, even though he admitted that they did not do what we discussed 2.5 weeks ago. I wanted to set up another meeting and get this fixed.
He refuses. We have spent literally 2 years and 5-8 times of people coming to our home to address the leak and waterfall issue. I want to know who is above Scott. We've gotten nowhere with JR, and now Scott is not helping us with customer service to make the waterfall the way we discussed.
We paid $88,000 for this pool. The waterfall leak is finally fixed and they won't put the rock back where we discussed.
- Design people are terrific
- Supervisor does not communicate well or efficiently
- Supervisor is not customer service oriented
- Your company is only as good as the subs and these subs stink
Preferred solution: Apology, fixed rock work, paid water bill from overfill, repaint area affected, pool clean from debris.
User's recommendation: Do not use Cody Pools in San Antonio area
Regrettably poor customer service
- - Avoid Kevin Freeman as project superintendent at Cody Pools.
- - His construction quality, project management, and customer service were lacking.
If you do opt to go with Cody Pools, I cannot stress enough the importance to avoid Kevin Freeman as your project superintendent. His construction aesthetics, project management, and, most importantly, his costumer service care lacking to the degree that I am surprised he is still employed.
I do not think that my pool building experience is a direct reflection of Cody Pools as a company, but I, within a doubt, place my discord with Kevin. Having him supervise my build makes me wish Id spent more to go with another company.
Preferred solution: Let the company propose a solution
User's recommendation: Avoid Kevin Freeman
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