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Codecademy

Codecademy

www.codecademy.com
What is your customer experience with Codecademy?

Codecademy Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and report problems with billing and support.

Positive Feedback

Codecademy offers a decent library of courses, is easy to navigate, and can suit intermediate to advanced learners.

Negative Feedback / Risk Areas

  • Recurring customer complaints about unexpected yearly subscription charges and billing without notice.
  • Reported lack of customer service and unhelpful AI redirects when seeking refunds.

Key Takeaways for Future Customers

  • Check Codecademy reviews and subscription terms before purchasing a membership.
  • Expect limited support for refunds or billing disputes and consider alternatives if support is critical.
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Ingrid B Omx

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Supporter
| map-marker Tuckahoe, Virginia

No customer service, shady billing practices, poor quality compared to other platforms

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AI Highlights
  • - Renewal billed yearly without notice.
  • - Refund attempts for $180; 2 weeks, no luck.
  • - AI redirects; no phone number; Udemy quality is superior.

They just charged me a renewal of an yearly subscription without any notice, I have been trying to contact them for 2 weeks for a full refund of $180, but no luck. The AI keeps on redirecting my messages to no one and there is not a phone number to contact.

I guess I am out of $180. Use Udemy, quality is superior in every aspect.

Loss:
$179
Pros:
  • Easy to navigate
  • Good for intermediate to advanced
  • Decent library of courses
Cons:
  • Not context provided
  • No customer service
  • Shady billing practices

Preferred solution: Full refund

View full review

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