Cocooncenter
Cocooncenter Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cocooncenter has a 1.7 star rating from 1 review, with consumers mostly dissatisfied and a 100% unfavorable distribution; 50% would likely recommend. Recent recommendations say "Stay away from this company" and "Do not order from this company if you anticipate the same problem". Reviews cite poor customer service, issues with discounts and special offers, and a high price level.
Positive Feedback
Some customers still indicate they might recommend Cocooncenter despite complaints, suggesting occasional satisfactory orders reported in Cocooncenter reviews.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and unanswered emails reflect common Cocooncenter customer complaints.
- Product labeling and shipping errors led to disputes over return shipping and refunds.
- Perception of high prices and disappointing discounts affects value for money.
Key Takeaways for Future Customers
- Expect potential customer service delays and verify language/labeling before ordering to avoid returns.
- Document orders and packaging photos to support refund or return claims.
- Compare prices and offers elsewhere given reported issues with discounts and service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cocooncenter has a 1.7 star rating from 1 review, with consumers mostly dissatisfied and a 100% unfavorable distribution; 50% would likely recommend. Recent recommendations say "Stay away from this company" and "Do not order from this company if you anticipate the same problem". Reviews cite poor customer service, issues with discounts and special offers, and a high price level.
Positive Feedback
Some customers still indicate they might recommend Cocooncenter despite complaints, suggesting occasional satisfactory orders reported in Cocooncenter reviews.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and unanswered emails reflect common Cocooncenter customer complaints.
- Product labeling and shipping errors led to disputes over return shipping and refunds.
- Perception of high prices and disappointing discounts affects value for money.
Key Takeaways for Future Customers
- Expect potential customer service delays and verify language/labeling before ordering to avoid returns.
- Document orders and packaging photos to support refund or return claims.
- Compare prices and offers elsewhere given reported issues with discounts and service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: My delivery
- Customer service is poor and calls go unanswered.
- Emails go unanswered and online reviews are negative after paying a lot.
Company fixed the issue and I have been provided with apology. I fired up many emails from my side and expressed my dissatisfaction.
I wanted to escalate this complaint to their directors so that they can improve their methods.Finally they opted for a full refund as I refused their vouchers. Will not buy again beware of them
Your company is a shame and the customer service is appalling. They never pick up the telephone.
I've sent so many emails without them responding. Shameful
The reviews are appalling online.
And nobody has responded so far. I'm really frustrated and would like to take my complaints further as I've paid a lot of money
User's recommendation: Stay away from this company
New York, New York
I ordered your product that was advertised in ENGLISH and your company sent the product in FRENCH
- English product advertised; French bottle received.
- They won't cover return shipping or admit fault.
- Photos provided; legal escalation requested.
I ordered some shampoo that was advertised on their website all in English. The pictures of the product bottle and the packaging all in English, including ingredients and ructions.
They sent me the product all in French. I cant read anything on the bottles. I ordered several and theyre refusing to pay the shipping to send it back to them and theyre refusing to acknowledge it was their fault. They think because the word shampoo is the same in French and English on the bottle then, theyre saying that I ordered what I asked for and even after I sent them the pictures of their website showing the product in English.
Theyre still refusing to pay for the return shipment so now restart the legal team. Lets see what happens. The customer service asked for pictures of what they sent me.
I sent very detailed pictures of everything and theyre still saying you can return it but were not gonna pay for shipping. Customer service is horrible.
User's recommendation: Do not order from this company if you anticipate the same problem
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