Anonymous
map-marker Miami, Florida

Worst place ever

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This is the WORST PLACE to get your car at! There is no one available when you call. No one knows you to talk to or how to fix your problems. They are extremely rude and only want you to buy a car and go. Nadine never called me back from Finance I called this place for three months and no one has contacted me yet. I will never EVER buy a car from here and I suggest you don't either there customer service is trash!!!!
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Reason of review:
Poor customer service
Michael F Tju
map-marker Coconut Creek, Florida

STAY FARVAWAY FROM THIS DEALERSHIP

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DO NOT BUY ANYTHING FROM THIS DEALERSHIP!!! Filled out the online application for credit. They said you’re all pre-approved so we went in to buy a new Subaru Crosstrek. Three more times I asked if I was all pre-approved, again replied yes of course and even quoted me my credit score. 2 hours later the finance “manager” comes out and says we can only get you approved with ALLY credit at almost $200 more than they quoted me. When I asked why the other two “managers” quoted me a smaller payment he said “I don’t know where they got those numbers from”. As I was waiting for them to come and lie to me more I found a license plate screw in the parking lot. I gave it to our salesman and he laughed and said “they drop those all of the lot all the time”. Half way home we get a flat and low and behold we have a license plate screw in our tire!! And don’t even bother emailing GM Stan Anders because he’ll just ignore your email. These people are liars, deceitful, unprofessional, and crooked. Run as fast as you can away from this place and find another place to buy your car.
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Reason of review:
Poor customer service
1 comment
Guest

Excellent update... Buyer beware

Anonymous
map-marker Pompano Beach, Florida

Coconut Creek Auto Mall - Customer Care Review from Pompano Beach, Florida

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I give this dealership five stars for there knowledge and professionalism. When I came into this dealership, I was stressing because I needed a car but had less then perfect credit. I met Garfield and he eased my mind by working with his team to get the deal done. This dealership isn't a high pressured environment, they just work hard for the customers. I just want to thank Garfield and the rest of the staff for going over and beyond!
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Reason of review:
Good customer service
Krizia Btw
map-marker Coconut Creek, Florida

No matter how good the deals look, please stay away from this dealership.

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My wife and I went looking for a replacement to my Toyota FJ, a more family friendly car as we have a three year old. The salesman, Kevin Moller, came out and showed us a "perfect" 2011 Hyundai Sonata Hybrid. Did the typical sales routine on us stating how it would fit our needs and so on, then proceeded to tell us how it has a clean carfax and pointed out the sticker on the window and that it was a one owner car with no accidents. Even after I questioned the small amount of damage on the drivers mirror he assured me it was a clean no accidents car. Between the Carfax logo and it listing the carfax "highlights" on the window sticker and Kevin telling us how it has a clean carfax I took it on a test drive. We purchased the car the next day (worst decision I've made) and took it to Disney World the following weekend with our daughter in the back. I noticed over the course of this trip that the steering felt off and that something just didn't sound right in the drivers front wheel compartment when it would go over a speed bump or a change in the road surface. It sounded like something was loose with the front end, but I still didn't think too much of it as it was a new car (to me) and I wasn't familiar with its own sounds at that point. Once vacation was over we drove home very cautiously and I just wasn't comfortable with how it sounded so we called the dealership to return it, only to be told that they won't accept it back because they had already mailed our cashiers check. (It was the fourth morning when I made that phone call) I bought this car to keep my daughter safe and now I just put her in danger every time she's in the car. I pulled my own carfax on the car to find out that it has in fact been in a Front end collision. I'm furious that this information was very deceivingly left out of the information provided from Coconut Creek Auto Mall and that Kevin Moller told us numerous times that there was no accidents. Be very careful if you absolutely insist on buying a car from them, the Carfax window sticker DOES NOT list everything...its only purpose is to hide the negative. MAKE SURE you run your own Carfax or other Vin check first. This is by no means the "perfect" car Kevin told us it was, I feel very taken advantage of and I do not feel like my 2 1/2 year old daughter is safe anymore while in the car. I would give zero stars if I could as we saved for a long time to be able to purchase this car. Now if I were to try and sell it or trade it in I would have to take a substantial loss. Please learn from my mistake, keep your family safe and take your hard earned money elsewhere. I was lied to by Coconut Creek Auto Mall to buy a car that I would of never bought if I knew it was in an accident. **************UPDATE: 09/30/2016***************************** Steven Weis called me the morning after posting the original review asking us to drive down and come in so they can get me out of that car. He and I made an appointment for 9am this Friday (09/30/16) so he would be working and we could deal with him...also stating that Kevin Moller no longer works there. We showed up exactly at 9am and were told that he isn't there and that Eddie Crocetti (sales manager) would be helping us. Eddie went out an looked at our 2011 Hyundai Sonata Hybrid and said it looked great and that he "Would have no problem taking it back and SELLING IT THE RIGHT WAY THIS TIME". He actually admitted to us that they (Coconut Creek Auto Mall) sold the vehicle to us the wrong way the first time but still Originally only offered to give us credit for what we paid (minus tax, title and fees) towards another car on the lot. We told him that wouldn't work since the phone call from Steven Weis didn't state that and that we were the victims here. Eventually he said he was doing us a favor saying he'd give us the full credit of what our check was towards another car on the lot. We looked at what they had in our price range and the cars we saw were not up to the standards or quality of what we would spend our money on. Especially the one we saw with cigarette burns on the seats, I'm not putting my toddler in a car that was previously smoked in. Eddie Crocetti then came back saying he could give us a lease for three years, again I said no as I wouldn't own the car and I never originally would of agreed to a lease. The other option he brought up (a few times) was for us to buy a new car and make payments or put the credit towards a more expensive car and pay the difference out of pocket. After about three and a half hours we asked for our money back. Eddie Crocetti told us that was above him and he didn't have the power to do that for us. I asked to speak to his boss to which he responded " He's the manager, there is no one above him". When I asked again if there was a Vice President or President of the Auto mall he told us no and that we'd have to call Hyundai customer service saying this is a Hyundai issue. I explained that Hyundai didn't lie to us telling us the car had no accidents, Kevin Moller did. Kevin Moller also represented Coconut Creek Auto Mall, to which Eddie Crocetti told us there was nothing he could do for us anymore, gave us his card, and told us to have a nice weekend. This has forced us to file a complaint with the Attorney Generals office, Department of Highway Safety and Motor Vehicles, Department of Agriculture and Consumer Services and The Better Business Bureau. Please learn from my experience so you are not a victim of Fraud.
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Loss:
$12000
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Coconut Creek, Florida

Poor customer service

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On September 4th, after much research, I made the decision to purchase a Subaru Forester. I came to your dealership knowing that you had the vehicle that I wanted. I dealt with a salesperson named Ryan Patterson. After several hours of negotiations and paperwork, I left with the Forester. Before I left, I made arrangements to bring the vehicle back on September 14th for detailing and sealing (I purchased all the bells and whistles).There were some fairly deep gouges in the center console that needed to be repaired. I also needed some education on the navigation system and other features of the car. After getting home, I noticed that there were ants all inside of the car. I notified Ryan and he assured me that this could be taken care of with an insect bomb when I returned on the 14th. I returned on the 14th and shortly after, the gouges were repaired. It was then that I was told that the bug bomb chemicals needed to stay in the car for an extended period of time. There was much discussion about how long the car needed to stay and what would happen in the meantime. I eventually given a loaner vehicle to drive home and left the dealership approximately 2 hours later with nothing accomplished but the console repair. An agreement was made that I would return on Thursday the 17th and pick up my completely ready vehicle. At that time, Ryan would give me instructions on the car operations. On Thursday the 17th, I arrived at exactly the arranged time of 11:00 am, which was the time Ryan was scheduled to arrive to work .He met me shortly after and we went out to the car. The car had not been vacuumed/detailed, there was paint on the seat from the console repair, a mud stain on the floor mat and the etching that I paid extra for during the financing process had not been done. In addition, my license plate was missing as well as some change that I had left in the drink holder. I was left sitting at the table in the front of the dealership while Ryan ran around talking to people, trying to find out why things weren't done and searching for my license plate. Ryan told me that it was the finance person, Sean, who should have taken care of the etching. Eventually, it was determined that my license plate was put on another car that was no longer at the dealership. By this time, I was quite irritated and knew that I would not be able to learn anything that Ryan would teach me about the car -- if we made it that far. As I sat at the table, becoming more and more aggravated with the events that were snowballing, I noticed that Ryan went into a side office several times where several men were sitting behind a desk. At one point I told Ryan that I would like to speak with the manager. After sitting there for nearly 2 hours, I was completely disgusted with the way things were going. I told Ryan that I wanted to take the loaner vehicle back home and have my car brought to me on Saturday the 19th.This was arranged but the manager still had not come to speak with me. I told Ryan that I still wanted to speak to the manager and he walked me into the office that I had previously seen him go into several times. Ryan introduced me to Kevin Murphy who was behind the computer. Since I had seen Ryan speaking to him intermittently during my 2 hours there, I knew he was aware of what was going on. He barely glanced at me while I was speaking to him. He didn't even give me the courtesy of looking away from his computer screen until I told him that he wasn't paying attention to anything I was saying. After that, the first words from his mouth were "I wasn't here that day" referring to September 14. He then just nodded his head a few times and finally mumbled that he was sorry for what happened. I am very disappointed in nearly everything that happened from start to finish. So many things went wrong and nobody seemed to know what was going on. The attitude from Kevin Murphy was not that of a manager. Going to a car dealership is something nearly everyone dreads. This is exactly why. A friend of mine has made a decision to purchase a Subaru next month but I will steer her clear of this dealership. I can promise you that had I had a good experience, she would also be buying from you. Eventually I will be purchasing another vehicle but after this experience, rest assured that I will not spend my hard earned money at Coconut Creek Automotive.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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