Donna O Jsa

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Verified Reviewer
| map-marker Wayne, New Jersey

My Cocoa and Eve drops were damaged..

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They leaked all over the box, the box was saturated. There was nothing left in the dropper tube. The box was so damaged I threw it out.
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User's recommendation: Be careful the tube dropper should be cover with plastic and a plug.

Nina C Wsb

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Verified Reviewer

Reaction to produxts

Hello Ive had an awful allergic reaction to your shampoo, conditioner & mask. Been trying to reach you but no one is responding. Can we please arrange a phone call regarding this issue. Your products were purchased on Amazon. Thank you
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Loss:
$550

Preferred solution: Full refund

User's recommendation: Find contact

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Murray, Kentucky

I’m freference to my order of the applicator mitt and back back applicator

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Coco And Eve - I’m freference to my order of the applicator mitt and back back applicator
Coco And Eve - I’m freference to my order of the applicator mitt and back back... - Image 2
Coco And Eve - I’m freference to my order of the applicator mitt and back back... - Image 3
Coco And Eve - I’m freference to my order of the applicator mitt and back back... - Image 4
I ordered the Bronzer 1st . Then I ordered the application mitt and the back application wrap a few days later . That order o have not been refunded . I received the 2 ordered seperately but I returned them in same box . And I have sent proof to Denise of both orders . I recorded my refund for the bronzer . But I have not received the refund for the mitt & bsck applicator . Please respond asap thank you Joyce Bailey
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User's recommendation: If you will look closely . These 2 products. were ordered from your site . They were returned together w em tho they were ordered on different days . Ado the $43.65 . Was paid for through my Apple Amazon pay account but itwas not ordered from Amazon it was paid through Apple Amazon pay but the money went to your company not Amazon .the lady Denise that has been emailing me sent out the $40.44 . But I’m struggling to get my $43.65 back from Cocoa & Eve. If o had ordered it from Amazon I wouldn’t have had plenty of time to return it to them which I would but this product is not an order on my Amazon account . So therefore I cannot return it to them. It came from Cocoa &Eve and o expect to recieve my $43.65 back from your company ! Thank you please please. Clear this issue up. If you need proof that this item is now on my Amazon Prime order log I will be happy to give you proof of that. This is really getting to be stressful . $43.65 is almost half of $100 and I’m sick of being called a liar . Thx Joyce Bailey please help !!

JoAnne L Fmd

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Verified Reviewer

Was connected to a an expert member but now it...

Was connected to a an expert member but now it says I need to pay 47 dollars for my question. This order cost 180 dollars. I need someone to please help me to locate my package
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Emma H Qou

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Verified Reviewer
| map-marker Bargoed, Caerphilly County Borough

Parcel hasnt been delivered

I place a order with you on the 26th november order number CE254177UK it is saying my order has been dispatched but still not arrived could you possibly tell me when it will be arriving as it is a birthday present Thank you
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denise m Bnp

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Verified Reviewer
| map-marker Dallas, Texas

My package has not been shipped

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i ordered a tanning thing last friday and it still hasnt been shipped nor can it track my order because my order number isnt working i have contacted yall so many times now and this is my first time ever buying from yall because my friend put me on to this tanning thing
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ahoskie, North Carolina

Free trial size

I ordered a bundle kit last night and I forgot to put in my free travel kit. Can you please add it in with my order? Thank you Lynn Simmons
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Anonymous
map-marker Los Angeles, California

Refund

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Hello I reached out twice and you guys still charged my card. I would like a full refund. I havent received the product. I emailed to cancel and you guys are still charging me. Is there a customer service number because this is super inconvenient to email.
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User's recommendation: Don’t buy from here. They don’t send it and they still charge you.

Vannessa H

Do not putchase

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Ordered the products FedEx was out for delivery, products never arrived. Reached out to the company took 5 days for a response have at least 10 email from different zen desk employees and no one can issue the products or a refund. Then I get email today sayin my ticket will be closed because I did not respond. Clearly this company has no backbone.
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Loss:
$60
Cons:
  • No product ship no refund
Reason of review:
Poor customer service

Preferred solution: Full refund

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