Cochran Subaru of Monroeville
Cochran Subaru of Monroeville Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cochran Subaru of Monroeville has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Issue with Loaner Car While AIRBAG RECALL Was Being Performed On My Vehicle
I received a recall notice regarding the extensive airbag issue that affected MANY Subaru vehicles. I took my 2014 Subaru Outback to #1 Cochran Subaru on 8/20/2019 and I was given a Loaner Car free of charge to use while they performed the AIRBAG RECALL.
I drove the Loaner car from #1 Cochran Subaru to my home - a distance of just over 7 miles - where the car remained parked until I returned to #1 Cochran Subaru to pick up my vehicle. On the way to #1 Cochran Subaru and oncoming car kicked up a rock which hit the windshield of the LOANER Car and cracked it.
#1 Cochran Subaru told me when I dropped the LOANER Car off that they were 80% sure Subaru would pay to take care of the windshield on the LOANER Car and not charge me/my Insurance Company. THEY ARE NOW HOLDING ME RESPONSIBLE FOR $845 TO REPLACE A WINDSHIELD ON A LOANER CAR THAT I DROVE FOR LESS THAN 15 MILES TOTAL ROUND TRIP TO/FROM THE DEALERSHIP.
- Poor customer service
- Inflated prices
Preferred solution: Let the company propose a solution
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