Cochran Subaru of Monroeville
Cochran Subaru of Monroeville Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cochran Subaru of Monroeville reviews show a 1.0 star rating from 1 reviewer and an unfavorable distribution; consumers are mostly dissatisfied with customer service, discounts and special offers, and report a high price level.
Positive Feedback
The dealer provided a loaner car during a recall, indicating willingness to support warranty work despite later disputes over charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and unclear charges for loaner vehicles.
- Complaints mention issues with discounts and special offers not meeting expectations.
- Price level is reported as high compared with competitors.
Key Takeaways for Future Customers
- Read Cochran Subaru of Monroeville reviews and ask about loaner car liability and billing, refunds, or dispute processes before service.
- Confirm discounts and final pricing in writing to avoid surprises.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cochran Subaru of Monroeville reviews show a 1.0 star rating from 1 reviewer and an unfavorable distribution; consumers are mostly dissatisfied with customer service, discounts and special offers, and report a high price level.
Positive Feedback
The dealer provided a loaner car during a recall, indicating willingness to support warranty work despite later disputes over charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and unclear charges for loaner vehicles.
- Complaints mention issues with discounts and special offers not meeting expectations.
- Price level is reported as high compared with competitors.
Key Takeaways for Future Customers
- Read Cochran Subaru of Monroeville reviews and ask about loaner car liability and billing, refunds, or dispute processes before service.
- Confirm discounts and final pricing in writing to avoid surprises.
Turn one complaint into a collective action
Issue with Loaner Car While AIRBAG RECALL Was Being Performed On My Vehicle
- - Airbag recall loaner from #1 Cochran Subaru on 8/20/2019.
- - Windshield cracked in loaner, dealer said Subaru would cover 80% and I was charged $845.
I received a recall notice regarding the extensive airbag issue that affected MANY Subaru vehicles. I took my 2014 Subaru Outback to #1 Cochran Subaru on 8/20/2019 and I was given a Loaner Car free of charge to use while they performed the AIRBAG RECALL.
I drove the Loaner car from #1 Cochran Subaru to my home - a distance of just over 7 miles - where the car remained parked until I returned to #1 Cochran Subaru to pick up my vehicle. On the way to #1 Cochran Subaru and oncoming car kicked up a rock which hit the windshield of the LOANER Car and cracked it.
#1 Cochran Subaru told me when I dropped the LOANER Car off that they were 80% sure Subaru would pay to take care of the windshield on the LOANER Car and not charge me/my Insurance Company. THEY ARE NOW HOLDING ME RESPONSIBLE FOR $845 TO REPLACE A WINDSHIELD ON A LOANER CAR THAT I DROVE FOR LESS THAN 15 MILES TOTAL ROUND TRIP TO/FROM THE DEALERSHIP.
- Poor customer service
- Inflated prices
Preferred solution: Let the company propose a solution
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