Cochran Kia Of Robinson
Cochran Kia Of Robinson Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Cochran Kia Of Robinson has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing high price levels and poor customer service.
Positive Feedback
No consistent positives reported; purchase location familiarity was noted by one customer but service outcomes were negative.
Negative Feedback / Risk Areas
- Repeated complaints about bait-and-switch repairs and unresolved fixes despite charges.
- Long repair times and alleged upselling after charging diagnostic or troubleshooting fees.
- High pricing and disputed billing for work customers say was not completed.
Key Takeaways for Future Customers
- Check Cochran Kia Of Robinson reviews and document all work orders and receipts.
- Ask for written confirmation of parts to be replaced before authorizing payment.
- Be prepared for potential customer complaints resolution steps if billing or repairs are disputed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Cochran Kia Of Robinson has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing high price levels and poor customer service.
Positive Feedback
No consistent positives reported; purchase location familiarity was noted by one customer but service outcomes were negative.
Negative Feedback / Risk Areas
- Repeated complaints about bait-and-switch repairs and unresolved fixes despite charges.
- Long repair times and alleged upselling after charging diagnostic or troubleshooting fees.
- High pricing and disputed billing for work customers say was not completed.
Key Takeaways for Future Customers
- Check Cochran Kia Of Robinson reviews and document all work orders and receipts.
- Ask for written confirmation of parts to be replaced before authorizing payment.
- Be prepared for potential customer complaints resolution steps if billing or repairs are disputed.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Graz, Styria
Cochran kia ripped me off of over $600 to fix a car they never fixed
- - Alleges evaporation canister wasn't replaced as promised.
- - The vehicle was in the shop 7/24–8/21/2024; about four weeks; seeks compensation.
This is obviously a bait and switch. They told me that the evaporation canister would be replaced, and it was not, causing the vehicle to not be fixed properly.
Their own work orders show they were to replace the evaporation canister and they did not. The vehicle was there from July 24, 2024, to August 21, 2024. It shouldn't have taken 4 weeks to fix an evaporation leak anyway.
I should be compensated for my insurance; my Uber; my pay for the day off I had to take, plus the $630.17 I had to pay Cochran for a vehicle that was not fixed properly. Feel free to call Chad Mullin, Manager, at 412-706-**** or chad.mullin@***.com; or technician Jeremy Ptaszkiewicz at 412-708-**** or jeremy.ptaszkiewicz@***.com, and reference Kia case #1661****.
- Dishnest bait and switch
Preferred solution: Full refund
Mckees Rocks, Pennsylvania
Cochran Kia Of Robinson Car Repair Review from Mckees Rocks, Pennsylvania
- - 2012 Kia Sportage stereo screen went blank; a $100 troubleshooting fee was charged.
- - Weeks later the stereo powered on after being said to be dead.
I own a KIA Sportage 2012 and at the beginning of the year my stereo/radio screen went blank. I took the car to Robinson KIA where purchased it and the service manager charged me over $100 (I have paper work) to trouble shoot -warranty has run out.
He explained that if it was a wiring issue, they would fix at no cost ( don't forget I have paid trouble shooting fee).After almost two hours waiting, he came back and told me I needed to buy a new system at cost of +$500 (before labor). He explained i had no alternative and so I said to go ahead and order. Two or so weeks later,+ I turn on the engine and the entire stereo system comes on!
This is the same system I was told was completely dead and had no choice but replace. Either this manager was taking advantagecof me or did not trouble shoot at all - now that the system is out again, how can i get KIA to fix itv- i cant afford the cost.
Brands Related to Cochran Kia Of Robinson
1 Cochran Cars
1 Cochran
Companies Similar to Cochran Kia Of Robinson
South Hills Kia
“DobtDobtDD2wks in McMurray Pa service department mo diagnostic or warranty claim and not given a vehicle...“
Mike Kelly Kia
“2015 Sportage And Its At The Dealer Three Days And Still Not An Answer But They Need $127 But To Keep...“
Century Three KIA
“Review for the service department. Are negative stars a possibility? Please, do yourself a favor and...“
Jim Shorkey Kia
“We went in for a test drive and the salesman kept my license. He sent me extra thanking me for coming...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.