ILink Romania - Multiple connection drops, no useful support.
I've been a customer of the iLink Internet provider (S.C. COBALT IT S.R.L.) for 2 years. From the beginning, I've waited for 6 weeks to be connected. Then, in these two years of contract, I've had countless connection drops. The last time this happened, it took them one month exactly to reconnect a switch. All my calls to the support center are met politely but all those people do is submit reports. Only once have I been able to talk to a supervisor who actually lied to me that they were changing equipment. I haven't yet been able to get a refund or discount from them, despite two promises and an official written request. Every time I mention changing providers, they are more than happy to disconnect me, saying it's my choice. My choice actually is to reeducate them into doing what our contract specifies. Overall, I strongly recommend everyone to stay away from iLink.
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