map-marker Fort Irwin, California

Coastal Home Inspection Services Home Inspection Review

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They were unable to find the water meter which is right in the front yard in a typical location. It took me 1 minute to find it. They therefore didn't bother to check the plumbing. Once we moved in we found we had a 1200 gallon/day subslab leak, $7000 repair job. USE SOMEONE ELSE. I complained to them and they said they are not responsible for checking the plumbing.
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Reason of review:
Bad quality
Ginger O Fts

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| map-marker Hilton Head Island, South Carolina

Careless Inspection - Do Not Trust!

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They were hired to inspect a house before purchase. While it is appreciated that they boast they "are the only home inspection company in the area that checks irrigation", they left the water on. I received a $52 water bill for 9 days of service! That is neglectful. I live in an area where the people are elderly so I doubt my neighbors would have tampered with it. In addition, they missed a leak in the shower from the wall as well as poorly installed sliding glass doors. These doors are lopsided and have allowed pests to enter. When I had an installer come out to check them, without any guidance from me, he walked straight to the opening that should have been obvious to any professional inspecting the premises. I received an estimate of $3220 to replace the doors because they cannot be repaired and I have no idea what the cost will be to remove the slab-stone wall to repair the shower.
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  • Missed costly repairs
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution


Dear Customer,

As I stated earlier, it is very unfortunate that you are dissatisfied. And while I will not likely convince you that your concerns are misplaced, I will at least respond (this will be the last) to expose your commentary as unreasonable and without credibility.

You did in fact send an email on Dec. 1st as you stated, (I never said that you didn’t). And I responded to your email with a phone call to you on the morning of December 3rd after I had seen the email. Therefore, your statement that “there was no response” is false.

We spoke at length regarding these issues. Unfortunately, you didn’t like my answers so you chose to write this negative commentary. However, as I stated before, we were not the last to touch the irrigation system, so it’s not possible for us to have left it on. Second, we did have some issues with the Master shower that should have been reviewed further based on our inspection.

And third, a gecko getting into your sunroom does not constitute a door in need of replacement.

The door was in fact operating properly and showed no signs of air or water infiltration. My wish is for you to have a nice Holiday and a wonderful new year in 2016.

Ginger O Fts
reply icon Replying to comment of Guest-1083116

You never called me on December 3 or any other day. Rather than call you a liar, I will just say you are confused as to whom you spoke to because it certainly wasn't me.

Regarding the sliding glass doors, it wasn't "a gecko"; it has been several.

Don't try to minimize your neglect. Two installers have described it as "very poorly installed sliding glass patio doors doors" which need to be replaced.

Both showed me that the doors are lop-sided and one actually pointed out how they were crudely, manually, "cut to fit" resulting in the shoddy installation.

According to them: "Header is sitting on top of the stationary", "rollers on stationary", "bottom sill has a bow", "cannot remove stationary using suction cup", "metal frame needs to be replaced", "unable to slide screen", "several 'starter'/'hesitation' holes in glass door" (due to attempts being made to align".

At any rate, you should have noticed a large 2 inch gap that slanted to 1/2 inch.

My complaint is justified and stands.

I hope you have a nice holiday as well and a happy 2016.


Dear Customer,

I stumbled across this post from you regarding your home inspection conducted by our company. While I am very sorry that you have experienced frustration over some conditions present at your home, I am equally sorry that your assessment of the problems is so misguided and your frustration towards our company very much misplaced.

As we discussed on the phone weeks ago when you called, the $52 first month water bill you refer to is NOT the result of our negligence. In fact, our inspection is what identified the broken head of the irrigation system at your home. This was reported so that it could be repaired and my understanding is that someone came to fix the problem. Hence, the repair person was the last one to touch the irrigation system, not us.

Any concern over leaving the system “on “should be directed at them, not the Inspector who uncovered the problem to begin with. Regarding the water issue in the shower, staining was reported on the flooring of the bedroom behind the Master bathroom as well as cracks in the tile of the Master shower itself. Pictures were included in the report to support these findings. This too was reported so that it could be repaired.

The other parties to the contract (Buyer, Seller, Realtor for Buyer, and Realtor for Seller) should then have negotiated repair of this item to your satisfaction. If that repair was not made, again your frustration should be directed at them not the Inspector who uncovered and reported on the issue in the beginning. As Home Inspectors, we can only report the defects identified. We can’t ensure that you read it, or that action is taken between Sellers and Buyers to remedy these issues to your satisfaction.

While it may be unfortunate that these items were not followed up on to your benefit, your negative commentary is directed at the wrong party.

FYI: Coastal Home Inspection Services has no less than hundreds of glowing comments from past inspection clients over a 10 year period stating that we are the best Inspectors they have ever worked with. All are plainly visible on our website.

These clients not only appreciate our reporting of the defects at their home but also understand that it is not our responsibility to initiate and ensure repairs to those items identified.

Ginger O Fts
reply icon Replying to comment of Guest-1081999

First of all, before any complaint was written publicly, an email was sent to your office manager Jacque on December 1 expressing my concerns. There was no response.

In addition, your response very conveniently does not address the oversight of the two most costly repairs - the obviously poorly installed patio sliding glass doors and leaking shower. As so-called "professionals" these should have been noted in your report.

"Staining on the bedroom floor" and "cracks in the GROUT" are no where near the shower pipe that is leaking.

It is of little importance to me that you have "hundreds of glowing comments from past inspection clients over a 10 year period". That has no bearing on the neglectful report you submitted to me.

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