Coastal Home Inspection Services
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Coastal Home Inspection Services Overview
Coastal Home Inspection Services has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Fort Irwin, California
Coastal Home Inspection Services Home Inspection Review
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Verified Reviewer |
Hilton Head Island, South Carolina
Careless Inspection - Do Not Trust!
- Missed costly repairs
Preferred solution: Let the company propose a solution
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Dear Customer,
As I stated earlier, it is very unfortunate that you are dissatisfied. And while I will not likely convince you that your concerns are misplaced, I will at least respond (this will be the last) to expose your commentary as unreasonable and without credibility.
You did in fact send an email on Dec. 1st as you stated, (I never said that you didn’t). And I responded to your email with a phone call to you on the morning of December 3rd after I had seen the email. Therefore, your statement that “there was no response” is false.
We spoke at length regarding these issues. Unfortunately, you didn’t like my answers so you chose to write this negative commentary. However, as I stated before, we were not the last to touch the irrigation system, so it’s not possible for us to have left it on. Second, we did have some issues with the Master shower that should have been reviewed further based on our inspection.
And third, a gecko getting into your sunroom does not constitute a door in need of replacement.
The door was in fact operating properly and showed no signs of air or water infiltration. My wish is for you to have a nice Holiday and a wonderful new year in 2016.
You never called me on December 3 or any other day. Rather than call you a liar, I will just say you are confused as to whom you spoke to because it certainly wasn't me.
Regarding the sliding glass doors, it wasn't "a gecko"; it has been several.
Don't try to minimize your neglect. Two installers have described it as "very poorly installed sliding glass patio doors doors" which need to be replaced.
Both showed me that the doors are lop-sided and one actually pointed out how they were crudely, manually, "cut to fit" resulting in the shoddy installation.
According to them: "Header is sitting on top of the stationary", "rollers on stationary", "bottom sill has a bow", "cannot remove stationary using suction cup", "metal frame needs to be replaced", "unable to slide screen", "several 'starter'/'hesitation' holes in glass door" (due to attempts being made to align".
At any rate, you should have noticed a large 2 inch gap that slanted to 1/2 inch.
My complaint is justified and stands.
I hope you have a nice holiday as well and a happy 2016.
Dear Customer,
I stumbled across this post from you regarding your home inspection conducted by our company. While I am very sorry that you have experienced frustration over some conditions present at your home, I am equally sorry that your assessment of the problems is so misguided and your frustration towards our company very much misplaced.
As we discussed on the phone weeks ago when you called, the $52 first month water bill you refer to is NOT the result of our negligence. In fact, our inspection is what identified the broken head of the irrigation system at your home. This was reported so that it could be repaired and my understanding is that someone came to fix the problem. Hence, the repair person was the last one to touch the irrigation system, not us.
Any concern over leaving the system “on “should be directed at them, not the Inspector who uncovered the problem to begin with. Regarding the water issue in the shower, staining was reported on the flooring of the bedroom behind the Master bathroom as well as cracks in the tile of the Master shower itself. Pictures were included in the report to support these findings. This too was reported so that it could be repaired.
The other parties to the contract (Buyer, Seller, Realtor for Buyer, and Realtor for Seller) should then have negotiated repair of this item to your satisfaction. If that repair was not made, again your frustration should be directed at them not the Inspector who uncovered and reported on the issue in the beginning. As Home Inspectors, we can only report the defects identified. We can’t ensure that you read it, or that action is taken between Sellers and Buyers to remedy these issues to your satisfaction.
While it may be unfortunate that these items were not followed up on to your benefit, your negative commentary is directed at the wrong party.
FYI: Coastal Home Inspection Services has no less than hundreds of glowing comments from past inspection clients over a 10 year period stating that we are the best Inspectors they have ever worked with. All are plainly visible on our website.
These clients not only appreciate our reporting of the defects at their home but also understand that it is not our responsibility to initiate and ensure repairs to those items identified.
First of all, before any complaint was written publicly, an email was sent to your office manager Jacque on December 1 expressing my concerns. There was no response.
In addition, your response very conveniently does not address the oversight of the two most costly repairs - the obviously poorly installed patio sliding glass doors and leaking shower. As so-called "professionals" these should have been noted in your report.
"Staining on the bedroom floor" and "cracks in the GROUT" are no where near the shower pipe that is leaking.
It is of little importance to me that you have "hundreds of glowing comments from past inspection clients over a 10 year period". That has no bearing on the neglectful report you submitted to me.