Coastal Contacts

I ordered contacts $143.00 worth. They sent the wrong ones.

They sent minus three and my perception is for plus three. I need a return label so I can send these back and receive the right ones.

Thank you

Elsie Holcomb

7950 State Rd 78 West

Okeechobee, Florida 34974

You sent my contacts to an incorrect zip code. I have not received my contacts.

i just want to ask the latest contact number of M Lhuillier Santiago 6 Isabela ,Dimal bldg . city road brgy Dubinan , santiago

pls include the area code since the caller is from outside the country.

thanks a lot

There is no functioning customer service...ive been on the phone with 3 different people @ 15 min each...sent multiple emails and the worst is customer service rep Jillnv@***.com was suppose to help...she did not...they have my miney and i have no contacts

I wear contact lenses and was ordering them from Walgreens.com until Walgreens discontinued selling my brand of lenses. I began ordering from Coastal Contacts/Eyeglasses.

I have ordered from them 4x in the last 2 months! I have complained to their company that the lenses come 6 to a box...........and with each shipment I have a defective lens, AND THE LENSES ARE NOT LASTING 2 WEEKS AS THEY SHOULD. You are only getting a week's wear out of your lenses. Regardless how Coastal gets them..............its either their manufacturer is shady or the company itself is shady!

A box of contact lenses should last me 6 weeks...................please read what I said above............I HAVE ORDERED 4 BOXES WITHIN THE LAST 8 WEEKS..................When I complained to their customer service dept, they credited me for exactly 2 lenses. Coastal contacts, my next step is reporting matters to the BBB and whomever else I can get to properly investigate your company! Please consider yourself as having lost a customer. NO I DONT WANT ANY FRINGE BENEFITS, DISCOUNTS OFFERS OR ANYTHING ELSE FROM YOUR COMPANY TO TRY AND KEEP ME AS A CUSTOMER!

I work hard for my money and contact lenses are not cheap............so i expect to get my money's worth. Your company IS A HOT MESS, SHADY AND A RIP OFF!

THIS COMPANY HAS CHARGED MY CARD 562.24$ THEY CLAIMED I DID NOT PAY FOR A PRODUCT AFTER I PRINTED ALL MY BANK STATEMENTS AND I HAVE SHOWED ALL PAYMENTS TO THEM. THEY OVER CHARGED ME AND ARE STEALING MONEY!

I WILL BE HIRING AN ATTORNEY AND ALSO REPORTING TO THE BBB EVERY TIME I WOULD EMAIL OR CALL NO RESPONSE HORRIBLE SERVICE!!I HAVE BEEN ON HOLD FOR 1HR AND 30 MINUTES ALREADY AND STILL NO ONE HAS GOTTEN ME A SUPERVISOR! I HAVE BEEN A LOYAL CUSTOMER FOR YEARS AND THIS IS HOW I AM TREATED!

ITS SAD. NO MORE

I have been a fan of this Washington state company for more than a decade. While I don't wear contacts every day, I have ordered four boxes at a time for a total of perhaps $1K worth of business in the past 10 years.

I loved the "free" glasses, which don't seem to be so free anymore, but my primary complaint is that the CIBA Dailies I bought were defective. They consistently fractured in my eye and I had to try to scrape off pieces. This caused any number of problems. I wrote via email.

And I telephoned.

But because I had put an L and an R on the boxes (BE FOREWARNED! NEVER WRITE ON CONTACTS BOXES JUST IN CASE YOU WANT TO RETURN THEM), the company service rep "couldn't" take them back or even offer credit toward a better brand.I am sorely disappointed and have been out more than $200.

I was not aware that Coastal is a Canadian Company. Sometimes their shipments come from Washington State and sometimes from Vancouver.

My shipments have always come from Washington state until this shipment. It is coming from Vancouver, which means it has to go through customs. I have been informed by fed ex that the large shipment is in Memphis TN and waiting for customs to review - could be a week could be a month. I called coastal contacts and all they said was we will talk to people.

I informed them that there was not much I could do but call them everyday to see where my contacts are.

In the meantime I have run out of contacts and do not know when my new ones will arrive. I am pissed and will search for an American reputable company.

We returned the wrong contacts back to Coastal Contacts using their own return label a couple of weeks ago. My wife was just telling me that she hasn't seen the money for the return put back into our account yet.

I was just ready to file a complaint with the BBB when I finally received their email telling me they are now just beginning to process the return. Now they are telling me it's going to take 5 to 10 more business days for me to see my refund.

Yet this company was quick to take the money from me, twice.

Too bad they're not quicker with the returns. I used to like this company.

Coastal Contacts claims that I signed up for "auto refill" for lenses, which I did not. Out of nowhere there is a surprise debit on my credit card for $139.91, and on top of that, I did not receive any lenses.

They said they shipped FedEx, but do not have a signature as proof of delivery, as the FedEx tracking info says "left at front door". Obviously somebody stole the order that I did not place and I am expected to pay for it.

I was out of the country for two months at the time so was not home to receive or refuse (which is what I would have done). I am following up with my credit card's fraud dept.

I spent FIVE weeks trying to get a refund on a return. They double-charged me, had mysteriously no record of my return, and basically lied to my face.

I called Customer Service over and over and no one was ever available to help me, they were always "in meetings". The customer service reps are worthless. They promise calls back over and over and NO ONE, not even the higher-up managers and Corporate-level employees, return calls. I eventually had to write an email to the OWNER of the company to get my *** refund and finally he put it into action, after I went through 3 weeks of Customer Service Reps and 2 weeks dealing with the "managers".

Absolutely horrible company I will never give them another penny of my money.

A year ago I bought 4 boxes of contacts (each containing 6 lenses) from CoastalContacs.com (CC).

Upon opening the second box, the lens got torn in my eye. The same happened with the second lens from the same box.

I immediately wrote to CC and sent them the rest of the box (4 more lenses) at their request. They said that by doing so they will be able to refund me.

Ever since then, they ignore my mails, never call me back and never gave me the refund for the defective box (100$).

I wrote the company producing the lenses but they told me I have to talk to CC!!

Any ideas whom should I turn to