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I ordered my barn in November after getting all my permits in line. I was told it would be delivered in 6 weeks so I put my deposit down and was exited for my new barn. Well 9 weeks later I get a call that they will be delivering the next day. I then get a call 2 min later stating they don't have the colors i ordered so I needed to change to what they had available or I would be waiting at least another 8 weeks! We changed our colors and met the...
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I spoke with Robbie from American Steel Carports to place an order. I was going to order 7ft legs but after our conversation switched to 9ft. I made several calls and had a hard time getting a date to install. When they finally got here, I went out a few times and they said they had to put a block under the one side cause the ground wasn't level. Later when I went out, they were already putting the top on and I was upset when I seen how high it...
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1.3
I didn't like
  • Customer service and installation
#994112
That is all we have done is wait for a call back with a delivery date of any kind. Was told one thing and now it has been 4 weeks past the delivery date they told us. Only ordered a car port which should not be that hard to do for them. Have plans for a large garage and barn. I guess they will miss out on that sale. The carport was to be made into a barn to protect our young horses from our frigid winters (-40F). All we can do now is watch them...
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Coast To Coast Carports Delivery Service Review

#987440
I ordered a carport 7 months ago. I paid a deposit and still waiting.
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Coast To Coast Carports Carport Installation Review

#950501
2.5
We stopped being a dealer for them because of the length of time it took to get installation and the false expectations for delivery . Great product, lousy customer service. And, we were in the middle with no power.
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Coast To Coast Carports Delivery Service Review

#937313
1.0
Ordered in June 2016, always put you off on a delivery date, called two times a month, no guantee only will call...i think 4 months is breach of contract. I think a heafty lawsuit is in order, and a state order to cease and desist from sales in utah.
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Coast To Coast Carports Customer Care Review

#930269
By far the worst customer service ever. Been 2 months and have'nt got my carpory! No one answers their phone and no one returns messages. Do not buy from them! Gonna get my money back.
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I believe every bad review I have read about this company and I wish I would have researched them better before I ordered. We wait 33 weeks and never got an Install date. Contacted them at least once a week and left many messages. Never got a call back. They never did anything they said they would. Horrible customer service. All they do is lie and make excuses.
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Anonymous

Zuma I am having same experience, and so clear that HUNDREDS of others are too. No concern or effort taken to meet or even come close to their delivery commitments. Seems to me t...

WE ORDERED OUR GARAGE 11 WEEKS AGO, HAVING TO PICK IT UP OURSELVES AND INSTALL IT OURSELVES IN ORDER TO COMPLETE OUR MORTGAGE. THEY HAVE NOT ANSWERED THE PHONE , LIED ABOUT DELIVERY DATE EVERY WEEK AND NOW SAY THAT THE INSTALLERS HAVE QUIT! TO TOP IT OFF - FOR US INSTALLING IT OURSELVES, ONLY A 5% DISCOUNT! NEVER EVER AGAIN! THIS HAS COST US A LOT OF MONEY AND IF THEY WOULD HAVE BEEN HONEST IN THE FIRST PLACE WE COULD HAVE GONE ANOTHER ROUTE,...
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1.8
I liked
  • Product looks good
I didn't like
  • Delivery and no installation
  • Delay delay delay
  • Not a equitable resolce for installing this ourselves
#974440
Me and My Husband Bought a Carport with utility shop the delivery was around 6 weeks but we were notified and it was on our paperwork that it could be up to 60 days if you want good quality products its worth the wait we will be ordering from them and i will refer my friends just because your not patient dont mean your friends or family cant be its a great company customer service is bad everywhere its also how you choose to deal with people so...
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I order my garage 10-16-16 & it was installed 11-22-16. I was asked by the sales rep to call my city planning and zoning to determine if I had to have a building permit, which on somethings I thought was crazy, but for my size of garage it was expected. No issues, polite, responsive, and very professional. I was also skeptical when reading all the negative comments but 92 complaints out of 200,000 structures happily installed~ you do the math....
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3.6
I liked
  • How i was treated as the customer even through the bad reviews
#968657
Coast to Coast is a sham of a company! They have no integrity whatsoever!!! They lied to us telling us they could deliver a metal building in a certain time frame and to our specifications. Time and time again, they errored on our barn plans (@least 5 times), the plans were never approved by our local planning and zoning department because they weren't up to code. We attempted to get our money back and they refuse!!!! They lied when they told us...
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I've been looking at Coast to Coast, as I'm going to become a Dealer. I'm very thankful that Iv'e done my research. I will NOT be considering using this company any longer. I am all about customer service and these people are 100% failing in that department. I will not be tied to any company with such a record. The BBB and the reviews that Iv'e read are horrible. I feel bad for all the good people/customers that this company has taken advantage...
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#955017
I ordered a loafing shed Sept 27th and was told 3 to 5 weeks I still don't have the shed and keep getting the run around I made it very clear that I neede this shed before winter set in and here we go with another storm on the way, if it is not delivered this week like I was told I will call the corporate office or the better business bureau to see what options I have it's a small purchase but we will expand at a later date I was hoping to be...
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#954560