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Paid Cash for the spa, had to arrange delivery, crane etc. myself They dropped it off and left no service whatsoever, I should ve known then, it has been a nightmare since. Their Dealer International Pool and Spas are horrible, they do not return calls, they have a...
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Coast Spas
Coast Spas

We are so sorry that you've had a bad experience with the after-sales service provided. We would like the opportunity to correct the situation and ensure that you get the lev...

1.5
I liked
  • Coast spas head office is nice but no action from interpools
I didn't like
  • Service
#1049237
Reply to reviews
This is my second spa in less than 2 years. The first one was 6 months old and had it's shell crack. After my dealer pushing hard Coast replaced it with the same model. Upon delivery the replacement tub's carbon fiber corners where separating from the backlit opaque...
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1.8
I liked
  • Using hot tub
I didn't like
  • Poor quality
#1044655
Reply to reviews
Swim spa WiFi always had issues, over the span of 2 years, Coast Spa provided little support. After hours of trouble-shooting myself and after multiple calls and dealing with distributor, it was concluded that the WiFi unit needs to be replaced. Simple right? Not...
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Anonymous
Anonymous

Sounds familiar! My spa has a poorly designed iPod docking station that Coast will not repair. It stopped working after 6 months! The connector wire is not mounted in any way ...

Anonymous
Anonymous

Buy somewhere else!! They do not stand by their warranty program. 3 year old $10,000 spa and 3 pumps burned up and cracked plastic parts.

1.0
I didn't like
  • Poor quality
  • How long it takes to fix the spa
  • Service and cost of repairs
#1027541
Reply to reviews

Coast Spas Hot Tub Review

Coast Spas
#754540
Bought a coast radisson hot tub the first month we had it the heat element went , then the key pad had issues then #1 pump started smoking , just when you think your paying extra for quality you get burned biggest mistake of my life
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I've had my Coast spa for about a year now - purchased from Hot Tub liquidators in Las Vegas. In the year that I've had the spa I've had: * 3 broken air valves * 1 replaced pump * 1 replaced motherboard (took 4 months and is still incorrect) * Topside is now having...
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2.5
I liked
  • Working with gino in the technical warranty department
I didn't like
  • That a brand new coast spa has issues
  • Poor quality for the price
  • How long it takes to fix the spa
#988610
Reply to reviews
We bought a Coast Spa Cascade II 61in the summer of 2012. We have had nothing but problems. Up until the guarantee expired the company we purchased it from were good at coming out to sort various problems, mainly issues with the control panel, speakers and pump. Once...
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1.0
I liked
  • Spa when it works
I didn't like
  • Poor quality
  • Service and cost of repairs
#962111
Reply to reviews
Coast Spas - Problems blamed on water issues
I am a certified recreational water care expert. I have a science degree and 25 years of industry experience as a hot tub dealer. When I read many of these complaints, I recognize the problem was caused by poor water maintenance, NOT a defective hot tub. I and my...
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4.7
I liked
  • Owning a reliable hot tub
#950325
Reply to reviews
I have been a Coast dealer for 16 years. It makes me sad to read these complaints. Practically all of these complaints are issues which could, and should, have been quickly resolved by the dealer. Either the dealer was not informed in these cases, or the dealer has...
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4.5
I liked
  • Quality products and usa parts
  • Coasts commitment to client satisfaction
  • Local dealer
#937926
Reply to reviews
I am disappointed with my Omega hot tub by Coast. Technical documentation, which comes in the form of a CD, is outdated. The control panel and codes on my machine have nothing in common with the technical manual. That makes it really difficult to figure out how to...
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#906195
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Resolved

Coast Spas are absolute junk.They say they take pride in what they build which is a joke their tubs are junk. I balance my water every few days and still had my pillows fail after 6 months. They had to replace the motor after 1 year I asked the repair tech why and he...
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Resolved

I balance my water every few days and still had my pillows fail after 6 months. They had to replace the motor after 1 year I asked the repair tech why and he said that they were having problems with the model of motor. The remote from the radio never worked and I was...
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Anonymous
Anonymous

Coast spas has repaired my leaky waterfall and refund my payment for the waterfall.