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I don't think a month's worth of wear meaning twenty times to wear shoes is excessive wear and tear. The soles are splitting. Cheap shoes would last longer. I blame Coach's lack of quality control. I seriously doubt their claim the leather is vegetable tanned for...
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I have ordered several leather bags and one sun glasses (my order number is 204024) during November 2016th and payed over 300$ After 2,5 months the package from china finally arrived with 3 horribly smelling plastic idiotic imitations, with broken zippers that was...
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Anonymous

Anonymous Did you order from an actual coach store/retailer?

1.0
I didn't like
  • Fraud with plastic horribly smelly imitation from china
#1006399
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I have purchased around 9 coach purses and have been disappointed with their company policies twice now. First, I had a purse that was broken and they had me pay for shipping to and from them for repair. They claim they stand by their product and is lifetime guarantee....
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Anonymous

Anonymous I have 4 handbags and 2 wallets - but will not have a 5th because they cancelled the order and did not tell me! Only agreed to refund when I chased the product. No apology or ...

#1000019
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Coach Shipping Service Review

#993815
Ordered bag on Dec 1st, said it was delivered, never recieved, after numerous emails, I was asked to wait a few more days. Now January 19th still no bag, no refund and no email reply. I think I've been scammed
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Coach Bag Review

#987868
Handle of the coach bag is broken
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Coach Handbag Review

#943338
Coach bag handle cheap material and split and cracked. My first and last Coach bag. My Brighten bag way better quaity. Looks new after heavy use.
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Coach Handbag Review

#910313
1.0
I have purchased 11 Coach purses and unfortunately they fall apart but they used to back the products. I was shocked when i took my purse in today wirh a cracked strap, i even had the receipt and was told so sorry.....nothing we can do
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I made an order last Monday and it said it would be here by Friday! Friday rolls around I'm sitting in class I check my tracking number and it says it's been delivered, I ran home to find nothing. I called coach and the lady said since I had made such a big order that...
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I bought a white bag from coach, never use the bag with the tag on it , i opened the bag the color of the bag had turned to yellow, and all of us know how expensive these bags are, called customer service, they said send the bag to us which I did, bag never used with...
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Coach - Manufacture defective made bag
Coach - Manufacture defective made bag
My mom mail ordered a limited edition bag through the coach store in Columbia,MD and it turned out to be defective. She never used it because it didn't sit right but it wasn't until I came to visit at Christmas time that I noticed it wasn't sewn correctly. So we went...
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Anonymous

Anonymous How convenient that you forgot to mention that the police dragged you both to Howard County jail for trashing the Coach store?

1.0
I didn't like
  • Defective manufacturing of bag
#990267
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They charged my bank twice for one purchase and they won't do anything to compensate for my being out over $300 3 days before Christmas. Blaming my bank that I've used for over 10 years and never had a problem with. I was told when I first called that they charge when...
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Anonymous

Byrdie If I'm not mistake, the first amt is probably just a pre-authorization that is released by your bank.

#978148
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I sent a coach handbag for repair of color,lost/ worn quickly on all corners of handbag. A representative called and said handles of bag and oh yes the return of color could be done for a price. I authorized payment for said repairs( I had not asked for handles to be...
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#977454
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Coach No Return Policy
My husband purchased a rogue collection 1941 purse for me on Saturday 18th December from the Corpus Christi Coach store in Texas. I did not like it and so I returned it on the 20th of December 2016. It cost $$$&. I took it back to the store so that I could buy a...
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Anonymous

Byrdie It's a gorgeous bag. If they won't accept your return, resell it maybe. Or just keep the bag & be grateful for your gift. Sheesh

Anonymous

Anonymous That is a gorgeous bag!!! Maybe you can sell it online ?? I know, stores should allow someone the 30 days to return..i would tell them it was a gift and you just received i...

1.0
I didn't like
  • Not stand behind their products
#976822
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Contact Coach

Headquarters Address:
Coach Consumer Service
One Coach Way
Jacksonville, Florida 32218
Phone:
(888) 262-6224
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Returned a pair of defective sneakers after wearing once. My feel hurt so bad I couldn't wait to get them off. They agreed they were defective and said they couldn't be repaired. Instead of sending me a new pair of shoes or a credit for some I got a 30% off coupon that...
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#975130
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