Resolved
Donna A Qqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: HORRIBLE CUSTOMER SERVICE - No order cancellations, no changes possible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 02, 2021

Company fixed the issue and I have been provided with full refund.

Original review Jan 31, 2021

This online store does not offer any way to change shipping addresses, Cancel orders, etc. if there is an error in the order. The customer is STUCK with NO Service at All and FORCED TO either receive the wrong product or NOT receive the product if it were shipped to an incorrect address...

Called customer Service and all they could do was apologize for lack of service and flexibility

View full review
Loss:
$160
Cons:
  • Antiquated online customer service profiles
  • No way to change shipping addresses
  • No way to cancel orders

Preferred solution: Deliver product or service ordered

Janice C Qqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ORDER NOT ARRIVED YET

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I placed a huge order on CYBER MONDAY, November 30, 2020- I STILL have NOT RECEIVED MY ORDER. I called CUSTOMER CARE three different times this week, after being on for over an HOUR each time, I've hung up.

I've decided to CANCEL my order today, but I am STILL on hold; been on hold for over an hour now.

View full review

Preferred solution: Full refund

User's recommendation: I do NOT recommend purchasing from COACH OUTLETS to anyone.

Anonymous
map-marker Boston, Massachusetts

Still waiting for my handbag

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I want to know where is my handbag ..

I paid for 3 and ONLY HAVE GOTTEN 2

WTF POOR WAY OF RUNNING A ONLINE BUSSINESS

View full review

User's recommendation: BEWARE OF YOUR CARD ACTIVITY

Anonymous

Coachshoponline website scam text message

I received a scam text from coachshoponline.com but if you know the real Coach website, you will know that this is not the correct web address for Coach. Text advertised a $39 early black friday sale.

Apple ID number was noted at the bottom of text. My iphone allowed me to mark it as junk text message which deleted the message for me.

You are safer to just Google what store you are shopping for rather than to reply to or to click on the link with in the text message you receive. Folks are getting very creative these days trying to scam folks.

View full review
Reason of review:
Other issue

Preferred solution: stop scamming people

Anonymous
map-marker Saratoga, California

Other Product Review

Total scam! Website looks exact to,the rea COACH website.

They charged me more amd now the website is no longer. How do,i get my money back?

View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Seminole, Florida

Winter white purse turned pink on the sides. help

i was shocked when i got my winter white bag out of the closet and the sides were a pale pink. this bag was never in the sun nor used on a daily basis.

it was stored on the shelf of a dark closet in an air-conditioned house. what would cause this to happen? how can it be fixed? this purse is about two years old.

it was new when purchased on-line. this never should happen with such a quality product. i am ashamed to go any place with this bag with your logo on it. i was wondering if coach stands behind its products.

i will now find out. please help.

i can provide a photo upon request.

View full review
Loss:
$250
Reason of review:
Bad quality
Aretta Fnu
map-marker Houston, Texas

Avoid yourself from www.coachshoponline.com

Please guys, avoid this website! Its a scam! The website look awesome, i fell into their trap and their prices are good. I usually search on reviews before i purchase anything, but except this deal, it was a huge mistake. Once i placed the order, i received an email confirmation from them and content as below:

Order No.: 17201****xxxx507

Payment Date&Time: 2014-11-10 19:15:55.0

Amount: 334.0 USD

Payment No.: SN14111****XXX6695

Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.

Please note "SZ LICHUANG SCI-TECH CO.,LTD" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.

-------------------------------------------------------------------------------------------------------------------

Should you need any further assistance, please don't hesitate to contact our Customer Services department at cs@***.com.

E-mail: cs@***.com

For this reason, i suspected they are scam from CHINA, i called my bank right away to have them stop this transaction. My bank assured me i will have my money back, that really make me relieve myself and stay alert from this lesson.

AVOID this scam website: http://www.coachshoponline.com/

Please be alert!

Regards,

Liv

View full review
Loss:
$334

Preferred solution: Full refund

Anonymous
map-marker Detroit, Michigan

Purse Review

I ordered a coach purse and 88$ was taken of my card i want my money

View full review
Reason of review:
Problems with payment
Anonymous
map-marker Dublin, Dublin

Boots Review

Same thing happened to me. Purchased boots online and paid in full.

Revenue contacted me that the goods were counterfeit and they would be destroyed. Emailed cs@***y but alas no reply!

Totally scammed!! Like you I research everything but this one slipped through the net.

View full review
Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

SEND FAKE STUFF. HORRIBLE CUSTOMER SERVICE. CHARGE MORE. TAKES FOREVER FOR GET YOUR ITEM.

I had a similar experience. They charged me more than the displayed amount on the website. Exchange rate does no fluctutate that much...

Then I don't get my order for one month!!! They send me the tracking number and the product was actually delivered to someone else.

They send me a new tracking number and after one month I get my order, but there is something else in the packet.. something that I had not ordered!! and it was fake LV purse!!!

THESE GUYS SHIP FAKE ILLEGAL ITEMS! DO NOT ORDER FROM THEM.

The customer service was the most horrible I have ever experienced. They did not even appologize...

View full review
Reason of review:
Not as described/ advertised

E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article