Discriminative Customer Service

I purchased 3 bags from Coach South Wharf DFO Melbourne, went to exchange and the lady says you can do only once, the policy doesnt say that. When I chose a bag, on asking for a fresh piece of bag that I liked to purchase the chinese sales person says this one is the last one that is on display, a week ago the store manager had confirmed having 7 new ones. When I checked with another sales person she brought me a new one which was well packed. When I confronted the sales, she just chickened out. Very rude in assisting as if we Indians do not deserve respect at all. I found all the customer service people very discriminative. I observed, when Chinese and Australians come into the store, the CE are so welcoming by giving them great customer service, when I entered not a single greeted neither came to assist even though I bought 3 expensive bags. I will never buy Coach bags in my life, very humiliating.
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ID
#1068528 Review #1068528 is a subjective opinion of poster.
Location
South Wharf, Victoria County
Service
Coach Customer Care
Cons
  • Pissed off
Reason of review
Poor customer service

Coach bag rip off

Hi All, Whatever you do dont purchase through Coach outlet store Australia, this website is cheap and nasty chinese/korea products that are over price rubbish, this is the email address I frequently used to get my money back as I had a faulty zip on the coach bag I purchased and wanted to send it back and I have not heard from this company yet, that is three weeks ago. coachoutletstore@***.com - do not use this company. If I can save one from spending their hard earn cash, we have won against internet companies that rip people off. The official Coach company should do something about these cheap nasty companies!
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ID
#593381 Review #593381 is a subjective opinion of poster.
Location
Sydney, New South Wales
Cons
  • No refund for faulty bag
  • No response about return policy
Reason of review
Bad quality
Loss
$120
Preferred solution
Full refund

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