Co op Credit Union
Co op Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Co op Credit Union has a 1.0 star rating from 1 review and overall customer sentiment is negative; Co op Credit Union reviews emphasize dissatisfaction with service, limited product diversity, and high price level.
Positive Feedback
No positive feedback noted in the provided review; the customer reported an urgent transfer error and poor follow-up.
Negative Feedback / Risk Areas
- Recurring complaint about bank transfer errors and an ACH versus wire mistake causing lost funds.
- Reported lack of responsiveness and refusal to reverse transactions or issue refunds.
- Customer service failures and accusations of deleting online reviews reflect service reputation issues; Co op Credit Union customer complaints focus on these problems.
Key Takeaways for Future Customers
- Expect poor customer service handling for urgent transfers and verify wires in person.
- Document interactions and pursue formal refund requests if fees or errors occur.
- Compare membership and product options with other credit unions before switching funds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Co op Credit Union has a 1.0 star rating from 1 review and overall customer sentiment is negative; Co op Credit Union reviews emphasize dissatisfaction with service, limited product diversity, and high price level.
Positive Feedback
No positive feedback noted in the provided review; the customer reported an urgent transfer error and poor follow-up.
Negative Feedback / Risk Areas
- Recurring complaint about bank transfer errors and an ACH versus wire mistake causing lost funds.
- Reported lack of responsiveness and refusal to reverse transactions or issue refunds.
- Customer service failures and accusations of deleting online reviews reflect service reputation issues; Co op Credit Union customer complaints focus on these problems.
Key Takeaways for Future Customers
- Expect poor customer service handling for urgent transfers and verify wires in person.
- Document interactions and pursue formal refund requests if fees or errors occur.
- Compare membership and product options with other credit unions before switching funds.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arica, Arica & Parinacota
Made me lose a lot of money
- - Wire transfer mishandled as ACH; funds delayed and missing.
- - CCU won't reverse or refund; emails unanswered; switching to Altra federal credit union.
Worthless credit union, the associate should be fired
I needed this wire transfer done right away it is now 2 days later and they don't know where the money is. I contacted my brokerage they have nothing coming in. I reached out to CCU they would not do a reversal. I sent multiple emails no response no apologies.
Then I them I want my $5 refund for their screw up for the ACH transaction. They write me back and tell me no that I signed a liability release even though it was their screw up. Absolutely horrible customer service. It could be another 3 to 5 days if I'm lucky to maybe find my money.
I will be taking my business elsewhere like Altra federal credit union who has a good reputation working with their customers. Being a banker for 30 years and working with the largest banks out there like Bank of America Nations Bank Great Western, Norwest, Wells Fargo as a VP I have seen it all. This credit Union has a long way to go, definitely not recommended till they get their *** together.
This stupid employee should be fired because he cost me a lifetime opportunity based on his complete stupid and the credit union didn't care either. This needs to be spread everywhere based on their actions.
- Blame game no responsibilitye
- Communication
- Terrible customer service
Preferred solution: Apology
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.