Mel T Udh

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Verified Reviewer

Absolutely Horrible

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Everything in the crates..:if you EVER get them, is cheap and can be purchased for pennies on the dollar. Cheap box and horrific customer service. They dont answer or shift blame.
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Loss:
$400

Preferred solution: All the above

User's recommendation: Avoid at all cost

Anonymous
map-marker Norman, Oklahoma

Pathetic Customer Service

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Last three packages have NOT contained all items as reported. Have attempted on to utilize the Customer Service telephone number & their email. Being placed on hold for 15 minutes & not talking to a human representative, five-(5) times & three-(3) emails, no replyscrew them!
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Cons:
  • Whole operation
  • Poor customer service

User's recommendation: DO NOT JOIN

Thomas W Hvl

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Verified Reviewer
| map-marker Scottsdale, Arizona

Gimmick items in Legendary Crate

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So, I subscribed to ClubTacLegendary crate, paying $549 each shipment. 1st shipment I recd a flame thrower..something I will NEVER use. Was going to cancel, but they talked me into staying onthat their next shipment would be the best ever. So.I got another flame thrower. ClubTac is a joke.
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Loss:
$549

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT SUBSCRIBE

Lesley H Yae

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Verified Reviewer

Still on HOLD

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9 hours and 47 minutes on hold over a 3 day, work hours, period of time. Really wanted this to be awesome. Should I give up on speaking to someone? Perhaps question the companies that support ClubTac... Would love some help fixing this mess.
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Cons:
  • High prices
  • Poor customer service

Preferred solution: Send a different box or Refund and Cancel all future orders... or...simply pick up the phone to resolve.

User's recommendation: Go Elsewhere.

Anonymous
map-marker Akron, Ohio

Cant answer phone at all

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After being on hold for an 1 hour plus multiple times. Your customer service really blows. I was charged a second time for your product. I haven't received the product that I ordered before. What makes you think that I want any more. People don't waist your time or money, unless you really hate your money with this company.
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User's recommendation: Don't waist your time or money

Anonymous
map-marker Henrico, Virginia

Box was a joke!!

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Very disappointed no callback nothing i got 25dollers worth of stuf maybe after going up to the pro box 125 dollers . Club tac ask me to order another crate they would make it right then . If club tac didnt do me right u think they will honour your order good luck with this compony wouldnt answer phones just left me hanging they do not care about the consumer but thats ok i cango to battle box and try them!!!!
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User's recommendation: Do not order from this compony

Anonymous
map-marker Norfolk, Virginia

Box was a joke!!

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Got sent sbout 20 maybe25 dollers worth of useless junk. And a 30 doller lotto ticket.nothing of any use but a 10 doller flash light for what they call a pro box .a 85 doller pro box after shipping i paid 125 dollers what a joke this ace is a rip off b warned they will not re contact u or e mail u back !!
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User's recommendation: Do not have anything to do with this compony go to battle box this plase just wants your money cares nothing of the consumer!!

Chris H Zow

Thieves and Cons

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The F Better Business Bureau rating and subsequent "Beware" comments should be enough to avoid these con artists. But, in case you want more detail, here's my story. They hide small print in promotions and then deliberately move the goal posts to the point where the narrative meets their terms and conditions. The merchandise is cheap and of poor quality. I learned this after ordering a discounted promotional offer box. It took forever for them to ship it and I received it with just three days to spare before they charged me full price for the promotional box. I was out of town on business and had not even had a chance to look at the merchandise yet. I attempted to call customer service and request a return, but I was disconnected as soon as the subject of a refund came up. Odd timing? I attempted to call back and was put on hold. After being on hold for over 10 minutes, I hung up and emailed customer service regarding my experiences and desire for a refund/return. Customer service did not respond promptly and instead waited until after the return window had expired before responding, while also ignoring the request. There was also no return instructions with the initial shipment so I had to try to contact them to facilitate a return/refund. Eventually, I chose to ship back the merchandise at my own cost. The merchandise was new and unopened. I left instructions for a return and order # and contact info in the box. I received notification that the shipment was received. That was over 6 months ago. To this day, they refuse to refund my money for merchandise that they have in their possession. Not only that, but they charged me the promotional price, plus the full subscription price. Add all that and my personal cost to ship back the merchandise, I'm out over $80 for merchandise I don't even possess. I filed numerous formal complaints and they ignored every one of them. Bottom line, this company tries to find a "legal" way to steal. They're nothing, but thieves and cons
View full review
Loss:
$80
Pros:
  • Literally zero
Cons:
  • Poor customer service
  • High prices
  • Cheap quality
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

False Advertising

We we're emailed an offer stating that if we started a subscription for tactical supplies, we only had to pay shipping for the first box. We read all the terms. Made the order. Got charged for the shipping. 2 weeks later we were charged for that first box they advertised was free with shipping. Wtf? We called and they said to return the box to get the refund. That is not what was advertised. No where in there terms and conditions does it mention being charged later or returning the product. It actually states if you're unhappy that you can keep the product. This company doesn't even know their own terms and conditions and falsely advertised it's products. We asked to speak to their legal department regarding arbitration, which they go into detail in their terms and conditions, we had to explain to them the definition of Arbitration.
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Reason of review:
Problems with payment

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