New Reviewer

Club med sandpiper bay harassment

It has been almost 24 hours and I still can not believe how my husband and I were spoken to at Club Med Sandpiper Bay... To start off, we were there yesterday 5/10, Friday. We purchased two day passes, as we were finally able to get a moment away from the kids and I was finally able to get off work. Just as a back ground, I am a physician, hospitalist to be specific. I work Monday through Friday and pretty much every other weekend as we have just ended “busy season”. I was finally able to put in for some vacation time this week and have been looking forward to some rest and relaxation. My husband is a stay at home dad. He was previously in restaurant management, specifically a KM for a little over 10 years. My husband has brought up on multiple occasions, doing “stay-cations” and spending the day at club med sandpiper bay, here in our home town, instead traveling with the kids. We have never been to Club med Sandpiper bay before, which is shocking because I was born and raised in this town. We were beyond excited to experience everything the resort had to offer. We started off at the Adult pool (keeping with the kid free experience), which I would like to say is genius, designating adult only sections of the resort. Then, we timed the rest of the day perfectly. Plan was to grab a late lunch then go sailing, as the sailing crew advised us the next class would be at 3pm. We did not know what to expect with the buffet... I personally had high hopes for a raw bar, although my husband did not care as long as food was good and he could take a day off his normal cooking duties. We got our food and a table in the adult section (again keeping with the theme). My husband thought it would be nice to get a bottle of wine with lunch. He got up from the table and found the first restaurant employee that was available and inquired about the complimentary wine. They pointed him to the wine cellar and he came back to the table to let me know I can pick out our wine and pointed me in the direction. I went into the cellar and looked around for someone to assist. No one was available. I looked at the different options and chose the first label that intrigued me. I figured, lets try something new. I brought the wine back to our table and waited for someone to open the bottle. No one came around and my husband again got up from the table and found our server who pointed him in the direction of a man with a pretty impressive mustache. He took the bottle and had it opened and the wine was delivered back to our table. At this point, zero complaints. I was talking with my husband during lunch that we should buy my parents and his parents a day pass to get away. We finished dinner and dessert. My husband got up from the table to use the restroom before sailing class. I sat at the table and enjoyed my last glass of wine. He came back to the table, at which point, I went to the restroom to make sure we were ready for the class. It wasn’t until I got back to the table that I had three male employees standing at my table arms crossed, accusing me of stealing wine in a “locked cellar” in front of the entire dining room filled with people also enjoying their food. I was obviously confused with the accusation that I would steal wine. “We saw you go in there and grab this bottle that is $67. I stated multiple times during that conversation that I have no issues with paying for the bottle. But I needed clarification regarding why there was no one there to help me in a unlocked cellar that apparently is not the complimentary cellar we were pointed. They responded, the man who was supposed to be there had just left the cellar prior to my appearance and he accidentally left it unlocked. That man also was standing at the table along with the restaurant manager and another man with folded arms whom they didn’t introduce. I was blown away to say the least. I was embarrassed. I was beyond upset. After they kept saying, in front of the entire dining room, “we saw you go in there and take a bottle." I gave them my card, and again repeated “I don’t mind paying for this wine, It was actually a very good tasting wine… I just want this conversation to be over and harassment to cease”. I was confused why #1. No one was in the cellar to help, although at the time I thought maybe since complimentary it may be self serve. Although, was hoping for some direction in which bottle to choose. #2. Why it was not brought to our attention until we were just about to leave, after dinner and dessert and bottle of wine was near finished and not to mention the exact wine that was opened for us by their employees! #3. How someone in management, feels like making a scene like that at the expense of a customer in front of other customers is even close to being justified. Needless to say we did not make it to our sailing class. I left there in tears. Knowing how to run a restaurant himself, my husband was in shock. My poor husband did not know what to do. He decided we needed to speak with someone in management other than the restaurant manager. We went to the reception area, where we asked for a manager regarding our issues. The lady came out, heard our story and politely apologized but stated they work as a team and was not able to do anything because we were "only day passes and not actual resort members". We tried to salvage the day and shake it off but I unfortunately only lasted maybe another 30 minutes before I started tearing up again. We decided at that point it was best that we leave. I don’t get a lot of time to myself, let alone with my husband. I work >80hrs a week and I come home to my second job as a mother. Friday was supposed to provide some well needed and well deserved rest and relaxation and start off Mother's day weekend on a great note. Instead, I was made to feel like a criminal and a beautiful day was ruined. I hope this letter makes it to where it needs to go to make a change. No one should be made to feel the way that the management staff there made me and my husband feel. Besides the management team, everyone else was very accommodating. Up until that horrific experience with restaurant manager we were thoroughly enjoying our time away, we just obviously wish the day had ended better than what it did. Thank you for taking the time to read this.
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ID
#1532973 Review #1532973 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
New Reviewer

Club Med - Turks and Caicos

Welcome to the 70s. Nothing in this resort has been upgraded since 1970. The internet service is the worst. If you need to do anything on the internet don't expect anything better than a 14.4K modem. What typically takes me about 10 seconds to do took me over an hour and still couldn't be completed. The data rates are based upon being able to keep a network signal. The signal constantly goes out. In a 1 hour session it typically goes out about 5 times. The data speeds were collected by running tests from speakeasy.net/speedtest. For this *** they charge you $55 for 7 days. Aside from the internet service everything else in this resort is left over from the 70s. (The beds, the furnishings, etc). This is the last time I stay here. Are all club med resorts this bad?
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ID
#274376 Review #274376 is a subjective opinion of poster.
Location
Dallas, Texas

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Summary

Club Mediterranee, commonly known as ClubMed, is a French corporation which owns and runs vacation resorts in different parts of the world. Usually those are in exotic locations. Each resort provides a list of services and activities in one single package. This includes lodging, food, use of facilities, sports activities, games, and shows. ClubMed is considered the original all-inclusive resort. The Club was started in 1950 by former Belgian water polo champion, Grard Blitz. The first village opened on the Spanish island of Mallorca. The original villages were simple with members staying in unlit straw huts sharing communal washing facilities. Such villages have been replaced with modern blocks or huts with ensuite facilities. The club joining fee was set at 300 French francs and the cost of a two-week vacation at 15,900 francs. ClubMed is headquartered in Paris, France and Miami, Florida.

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