Genene Tch
map-marker Biddeford, Maine

I have spent a large sum of money, approximately $6500.00, and I found out I would get a $5.00 discount at a hotel and my points are worth $1.00.

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The agent was unable to provide any further benefits and referred me to Customer Support. Not surprisingly I am unable to get through to customer support. Please contact me at 207-934-**** at your earliest convenience. Thank you.
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User's recommendation: Don’t invest in this company

Pamula B Uyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took payment out 2xs this month

You took my payment out 2xs this month . I only pay 1x a month . I want my money returned to my card
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Loss:
$50
Pros:
  • There are no pros to club newport
Cons:
  • All cons
Larue Cda

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Verified Reviewer

Terrible

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do not buy, they lie and scam you. customer service is the worst!!! won a week vacation to get me to buy then doesn't send needed codes. you call and they refuse to help you.
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Preferred solution: Full refund

Irma G Ivt

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Verified Reviewer

SUPER UPSET

I called 2 years ago to cancel my membership, according to the lady i spoke, she will cancel it. I couldn't even use the 3 free trips i got when we became members. They always gave me problems to book them. Now 3 years after, I got a phone call saying I owe them. They have been taking money from my account every single month. So since my husband had to change his account now, they called me to tell me I am past due few months. I don't know what to do because a lady named JAMELLA doesn't want to cancel my membership. This is the worst company ever.
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Cons:
  • Worst company ever

Preferred solution: Full refund

User's recommendation: don't fall for it

Deb W Nvw

Over billing

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Club Newport - Over billing
Club Newport - Over billing - Image 2
I was overcharged twice in one month and can not reach a customer service person by phone. I will have to dispute the charge or something with my bank until I can get this either explained or resolved. Aside from this I love club Newport and use it often. I think it's a great value for the money you save on resort weeks and I will be using it in the future. Also the concierge service is amazing. Highly recommend
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Loss:
$70
Pros:
  • Resort weeks
Cons:
  • Fees

Preferred solution: Explanation

User's recommendation: Love the owners club great value for traveling through out the year

Anonymous
map-marker Titusville, Florida

Robbery - Stay away

These people talk a go game but are con artiste . When we booked was told we could cancel .

Although cancelling wasn't a consideration for us . We were told we could encourage our friends to book by giving them passes and the points once reaching a certain amount could be used to pay. But a big fat lie our friends book since last year, and it has taken us months to follow up still unable to get points each time we are told we will hear back from someone in 7 to 10 business but we never hear back from anyone I have called over four times still no points up to the beginning of this month . Now we are being told by Ms.

Jolina its a binding agreement we can't cancel when they are NOT holding they part of the bargain . This has prevented us from trying to use the product as well as the discount off properties is very small .

All they do is take advantage of people. Wish I saw all the negative reviews its only today I recognise they are fraud and have lots of negative reviews all over .

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User's recommendation: DO NOT FALL FOR THIS TRICK - FRAUDS

1 comment
Dennis R Kny

I can't believe that the government lets these rip-off companies to legally operate in the U.S.A. These companies should be against the law, closed down and run out of town!

They are a bunch of "Low-life thieves and liars!

I was high-pressured into buying into the Club and I would LOVE to sue them!! I think people should start a petition for the President to make these companies against the law!!.

Hailey R Fwe

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Verified Reviewer
| map-marker Four Corners, Florida

Do Not Buy Terrible Company and Employee

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Club Newport - Do Not Buy Terrible Company and Employee

Lorena was a terrible women. She insulted me as a mother in front of my daughter, my fiancé, and an entire room of people - once we told her we were not going to purchase.

Prior to that she questioned if my fiancé and I were engaged or just friends multiple times...

not sure why as it shouldnt matter to her (didnt effect the sales opportunity or anything for her)

She is married to John who she claimed was director/owner started the company 8 years ago or something (not sure if true). Heck of anything relationship should have been questioned is why she introduced him as her manger to us right after talking about her husband to us he is one who introduced himself as her husband and she added not only is he my boss, but my husband when I looked over like what

I almost fell for her scam. Do your research they are not accredited to with the Better Business B. They show you a printing and claim to be rated A+ with the BBB, they are in fact D+ and in my personal opinion should be F (after our experience).

I am so sorry for the people whos reviews I have since read that were scammed for more than 5k by this company.

I can not believe this women thought we would purchase from her after the first insult she made was early on before sales pitch even began.

Lorena questioned me if my daughter gets real meals, because I grabbed 2 granola bars and a snack bag of mini cookies when we first arrived - before sitting at table .. (I grabbed the snacks so that my daughter could snack throughout the 2 hour sales pitch as she wanted/if she wanted) as getting up throughout the pitch I thought would be rude) the only rude person was Lorena!

I am still completely flabbergasted by the entire situation.

Its all lies they try and sell and really completely cross lines when you refuse to buy.

I am willing to bet almost anything that every dang ballon (hangs above each table) has the free presidential upgrade option.

If so, even the husband John lied by saying our ballon was only one i believe all part of sales act/tactic and I have seen almost every sales tactic.

When reps try that hard I usually will purchase for the workers sake as know most our commission based payed, but I am relieved we didnt and so glad this women let her true colors leak throughout presentation

as the main reason we didnt buy was the little comments of insults and Lorena true moments (Examples: questioning if I feed my daughter, asking my daughter if I feed her as well, then asking my daughter if she smokes when I walked away to refil my coffee - my daughter is only 11 & Lorena was aware of that - or questioning if my fiancé and I were even really together, and amping other things commenting and questioning my daughters ability to speak, etc)

Lorena really showed her truest colors the moment we were leaving without purchasing she insulted my mothering and told my daughter directly that she deserves better and then told me I should be ashamed of myself that I owe my daughter better when we stood up to be on our way out.

It was absolutely appalling behavior and youre right WE all deserve better than being insulted by another person who clearly need some form of therapy or help!

Do NOT buy do all your research first. This is all a scam and nothing good comes from this place!!!

View full review
Loss:
$2000
Cons:
  • Insulting
  • Scammed on what you get
  • Total misrepresentation

Preferred solution: Apology

User's recommendation: Run Away! Do NOT Trust!

1 comment
Guest

I'm not about to read all of that. The beginning gives it away : you had all of those people with you and you let a single person get away with firing off her mouth as a sales / intimidation tactic ?

Why didn't you get 4 or 5 of your crew and toss her out the door ? Also remember : the BBB is useless at all times.

Joyce S Pnh

This company doesn't even deserve 1 star. I can't get a dirrect answer.

Club Newport - This company doesn't even deserve 1 star. I can't get a dirrect answer.
These people are the rudest and least compassionate people I have ever come across. I called wanting to know the balance on my account. The supervisor Ann Jay talked over me the whole time. I asked to speak with the owner or someone in administration, she told me I had to talk to her. I have never used this club and will not use it because the unfriendly people you encounter. I ask that my statements be sent to me, all of them to my email and she said that I would have them in 2 hours. Another lie. I will also be doing a Yelp review.
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Pros:
  • Lots of cons
  • No pros
Cons:
  • Liars and un professional

Preferred solution: I want to be out of this unholy vacation club and I want my account to be considered paid in full.

User's recommendation: Do not buy into this club.

Debora Frazier

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Check account

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Representative was trying to help, but customer relations was closed, so again I'm not able to utilize this package I purchased. I just want to know how many more payments are left after 4 years of payments for 3 years, suppose of payments.

It probably would have been good if covid had not hit and more training on how to use program. I need a refresher course plus if your selling me something ypu take my payment see I've never utilize the program you would think someone cares and reaches out send a letter anything but No correspondence ever.

Anyway it's my negligent not reaching out as well. So just send my balance if any it should be paid off.

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Cons:
  • Rip off

Preferred solution: Full refund

Inmy G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to claim rewards for touring

Does anyone know the website to claim the incentives they give you for touring. They offered me a cruise and hotel stay and tickets
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Preferred solution: The website to claim rewards to do the tour.

Nichol S

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Verified Reviewer
| map-marker Brighton, Michigan

Unable to book a trip or cancel membership

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Updated by user Sep 02, 2022

Have called several more times and are unable to get out of the contract.

Updated by user Aug 03, 2022

Contacted the BBB

Original review Aug 03, 2022
Weve called several times trying to cancel and they wont call us back. Constant run around. Dont fall for this!
View full review
Loss:
$1200
Cons:
  • Total misrepresentation

Preferred solution: Full refund

User's recommendation: Don’t fall for this!

Anonymous
map-marker Fort Lauderdale, Florida

Fraud

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They tricked me into signing contract but I immediately regretted it. I went through my contract and took a cab

to pay them a visit.

I told manager to cancel everything right away as contract gives me right to cancel in 3 days. I made him stamp my paper and sign his name and told him that I will take a flight and come back to florida and create a scene if a single penny is charged from my account. Still, in order to be safe, cancelled my card and got refund for 800 dollars which i paid them upfront. If u loose 3 days window, there is not much you can do.

I lost a whole day of my vacation sorting this out. Stay away from this scam.

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Cons:
  • Loose money

User's recommendation: plz read reviews before signing

Maurice V Qqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

I can't login

The original club Newport page don't pull up any more .so it's a new vacation network page and I can't login
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Apr 2, 2021

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Latifah Al-Hazza
Latifah Al-Hazza

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Anonymous
map-marker Dallas, Pennsylvania

Trying to cancel account

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My wife and I both have cancer and my days of travel have come to an end. I have been paying for three years and have been unable to use the service due to COVID and health issues.

The lady on the phone didnt appear to care about my situation whatsoever and insisted the I pay off the account.

I am trying to attend to loose ends so that my wife isnt burdened with this when I am gone. Instead of trying to assist me she forwarded me to reservations and all I got was high pressure sales instead of assistance.

I was also warned that stopping my payment would not go well for me and their legal department.

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User's recommendation: DO NOT PURCHASE!!!

Ashley R Mqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mechanicsburg, Pennsylvania

Misleading information

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I wish I never signed up for this!!! When I was signing paperwork they NEVER told me I was not able to cancel it at anytime. If they told me I would not be able to cancel it I would have never signed up. Id like to know where exactly it says that in the handbook because I could not find it, nor did anyone mention it, which is where the loop hole is. How are you going to make someone never be allowed to cancel their membership! All they do is lie after lie, they never respond to emails, I emailed the guy who I signed up with and no responses. Very disappointed!!! If I could give negative stars I would, doesnt even deserve a 1 star.
View full review
Cons:
  • People i dealt with
  • Total misrepresentation
  • Not giving us the option to close out contract

Preferred solution: To cancel my membership that I haven’t used ever!!! Not even asking for a refund on the hundreds of dollars I wasted but to simply cancel it!!!!!

User's recommendation: Do not sign up!!!

Anonymous
map-marker Alexandria, Virginia

Register

Good morning still having issues logging on the website, also was told that I was going to be receiving a call back and no contact me yet.
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Preferred solution: Let the company propose a solution

About

Summary

Club Newport is a vacation club which specializes in travel sales. Its headquarters is based in Fort Lauderdale, Florida, USA. To become a club member, any user should pass the registration procedure. Members should make annual dues payment. The club helps members to find a place to spend vacation with direct pricing on experiential tours, resorts, car rentals, and airfare. Club Newport provides the following plans: gold, platinum, and presidential. They include resort weeks and pre-paid guest certificates. The club has a license to sell travels. Available payment options are Visa, MasterCard, American Express, and Discover. There is a referral program with discounts and special offers.

Club Newport reviews and complaints

Club Newport is ranked 210 out of 1014 in Travel Agencies category

Area Served

USA, Worldwide

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