Cloudways
Cloudways Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.8 star rating based on 5 customer reviews with a 60% unfavorable / 40% positive split; consumers are mostly neutral and cite medium price level.
Positive Feedback
Some users report the platform works OK and a few reviews mention satisfactory service before issues arose, which appears in Cloudways reviews.
Negative Feedback / Risk Areas
- Repeated login, panel access failures and website shutdowns lead to urgent support needs.
- Slow or nonresponsive customer service with ticket-only responses and no phone support.
- Payment problems, billing disputes and card authorization failures complicate refunds and subscriptions.
Key Takeaways for Future Customers
- Expect mixed performance; review Cloudways customer complaints about login and support before purchasing membership.
- Confirm billing and refund policies and have backups for account recovery.
- Consider support responsiveness as a deciding factor for hosting choice.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.8 star rating based on 5 customer reviews with a 60% unfavorable / 40% positive split; consumers are mostly neutral and cite medium price level.
Positive Feedback
Some users report the platform works OK and a few reviews mention satisfactory service before issues arose, which appears in Cloudways reviews.
Negative Feedback / Risk Areas
- Repeated login, panel access failures and website shutdowns lead to urgent support needs.
- Slow or nonresponsive customer service with ticket-only responses and no phone support.
- Payment problems, billing disputes and card authorization failures complicate refunds and subscriptions.
Key Takeaways for Future Customers
- Expect mixed performance; review Cloudways customer complaints about login and support before purchasing membership.
- Confirm billing and refund policies and have backups for account recovery.
- Consider support responsiveness as a deciding factor for hosting choice.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shut down our website
I cant get ahold of anyone but when you click on our website nothing happens. I cant get a response from anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy principal email address failed 5 weeks ago. I cannot access it. Six emails, 48 hours to respond. No solution. "I'll pass your message on to right department" Password reset sent to dead adress.
Zero Customer service.My principle email account disappeared on 1 March 2024.
I've been a client for over a year, but they say my "3 day trial" ended in March 2023..
Published Maltese phone number "not in service"
"Ticket" system only with non effective "kick the can down the road responses.Six emails later they don't respond at all
User's recommendation: DON'T USE THIS COMPANY. WORKS OK UNTIL IT DOESNT WORK!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCloudways panel down
I cannot access my Cloudways account. I get this error message:
This site can't be reached. Unified Auth's server IP address could not be found.
Try:
Checking the connection
Checking the proxy, firewall, and DNS configuration
ERR_NAME_NOT_RESOLVED
User's recommendation: Cloudways needs an emergency telephone number for customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThree different credit cards have failed authorization
I was having problems with my Cloudways credit card details and I could not figure out how to contact the customer service team. Pissed Consumer really helped me to reach them and get a fast response!
User's recommendation: Excellent service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to charge payment card detail
regardless of previous experience and after one hour trying I am unable to manage to negotiate the web site to amend payment details
- Loging too difiicult and then hopeless
Urgent
account website hacked. a hacker sabotaged the website.
our company needs help. you probably will nullify.
Preferred solution: regress
User's recommendation: no response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to active or create new bcz my account was not get authenticated
Please contact me today reference my account activation
Else guide me for create new account instant because I waited last 18 hours
My contact no +91 7573****82
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westbrook, Connecticut
Dispute about the bill
FoI was attempted to charged for closed accoinf
My account t was closed months ago
Your company wont providing reliable service
- No pros
- Low quality of service and support
Preferred solution: Apology
User's recommendation: Fire your staff
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