CloudHQ Deactivated my Account When I Asked for Help

I was live chatting with Mandy on August 20, 2016, around 1 pm CST and asked why cloudHQ stopped syncing with Google Drive. CloudHQ said Google Drive was full and that I needed to pay money to upgrade storage. I went to Google Drive which said I have only used 8GB out of 15GB. Mandy only said "Oh, sorry" and offered no solution. Because she offered no solution, I became suspicious and asked if the site was a scam. Instead of helping me, Mandy said she was going to deactivate my account. I said not to deactivate my account but please just tell me how to fix things (I obviously couldn't fix things from the Google Drive end because it said it had plenty of storage; the fix needed to come from cloudHQ). Instead of offering any help at all, Mandy deactivated my account without my permission. I just wanted some help. I asked for her supervisor to no avail.
View full review
ID
#904289 Review #904289 is a subjective opinion of poster.
Service
Cloudhq Cloud Storage
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article