New Reviewer

Stay Away from Cloud Services Depot

My company used Cloud Services Depot formerly Secure My Company to augment our own IT services and help delivery technical support to our customers over the phone. What we got in service and dependability was not what we bargained for. Their service was awful! On April 1, 2010 (which was Thursday a business day) we noticed that our 800 number - issued by Cloud Service Depot was not receiving calls. We promptly notified Cloud Services Depot's Operations Manager Nick about the problem. It was not until the following day that our service was fully restored. The only explanation we were given was that our toll-free number has been "accidentally" set to a Per Minute account in the backend systems instead of unlimited. When we asked for a refund because of this poor service our account was promptly closed by Cloud Sevices Depot. We complained to the Better Business Bureau but the company has yet to refund our money for the poor service we received. Any company considering using this company for technical support should think twice - they're no good!
View full review
3 comments
#371718

Wow this company is a piece of work. When all else fails you blame the customer. Didn't you see in the original complaint that the line WAS tested and that they called the company right away only for them to take HOURS to reach them back?

#367602

You are completely wrong. We did test the service and it was running fine.

Then all of a sudden the service stopped working. We reported the issue to Cloud Service Depot over a 12 hour period before even getting a response from them.

Their service and response is absolutely horrible! If I were you I would stay clear of this company

#367556

Wow dude, you have a vendetta. This exact complaint has been filed 7 times on other websites with the exact same information.

Turns out you didn't test your service to begin with and started yelling when you dropped the ball.

From what I've read you continued to use them for another 2 months on top of that. Geez, you are the ONLY complaint this company has on the internet..

View more comments (2)
ID
#227630 Review #227630 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$330

About

Summary

Cloud Services Depot Inc. is a distributor of Managed Services software and private-label services for Managed Services Providers. Besides providing Cloud Integration Services, Cloud Services Depot provides private-label Help Desk and NOC services for MSPs. U.S.-based Help Desk is available 24x7; client’s PSA is connected to several Cloud Services vendors for seamless data integration and automated Contract/Agreement management. And Cloud Services Depot gives free 30-Day money-back guarantee for Online Backup, Help Desk, and NOC Services. Cloud Services Depot headquarters at 15821 Ventura Boulevard, Suite 275, Encino, CA 91436 wit two more officers in UK and Netherlands.

Cloud Services Depot reviews and complaints
Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article