map-marker San Antonio, Texas

Very bad experience

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Beware! They will lie, underperform, and cheat you out of your money. The salesman promised he would discount the roof replacement to cover the cost of the insurance deductible. He lied. The invoice came in and I owed $2100. They promised to replace some trim and paint. They did not complete the job. I tried tirelessly to point this out. They ignored me and continue to send invoices. Eventually, they filed a lien and took an additional $1500 for collection fees. The lie, underperform and steal.
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User's recommendation: Do not use.

Malynda Sjh

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Verified Reviewer
| map-marker San Antonio, Texas

Cloud Roofing Hail Damage Restoration Review from San Antonio, Texas

We hired cloud roffing for the hail damage to our home and they were happy to get righton the bob and offer us a ten year warrentee and when they where done with the roof as soon as posible wanted payment even though i am nothappy with the work. Att3npeted to have them fix the issue i get the run around and get nothing for my complaints about the *** job they did. dony call them for anyrhing they will lie to you and not honor the warrwnee they give you they wre using amiture people for the repairs and leave your hous3more messed up then wh3n they araived.
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Reason of review:
Bad quality
tonypcman S
map-marker Carrollton, Texas


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Updated by user Sep 29, 2017

I sincerely thought I updated this. I was able to work things out with Cloud Roofing . The complaint is considered closed

Updated by user Feb 21, 2016

Cloud Roofing told the BBB that I was a bully and basically, lying bout them. I took pictures of what they did to my gutters.

In order to install the drip edge, the gutters had to be detached. They drilled through the drip edge to re-attach the gutters. Since they insisted they didn't touch the gutters, it means the fraudulently charged the insurance company to replace the drip edge. Since there are so many holes in the gutters, they will need to be replaced.

So instead of it costing $250.00 to re-hang them, it is going to cost over $600.00 to replace them. I had to reach out to an attorney for assistance.

I am still waiting on this. I will update more later.

Original review Jan 21, 2016
I hired Cloud Roofing because my agent at State Farm referred them. I has been nothing but a nightmare! They took my satellite dish off the roof, and took it with them. They claimed that since I didn't want it put back, that it was ok to take it. The insurance paid them to remove and reinstall the dish, yet they took it. They didn't properly install the new roof turbines. They put a total of 9 (roof only has two), because they were making a lot of noise at night when the wind blew. I lost a lot of sleep from the noise. They told me if I still had problems, to contact the manufacturer. I contacted the Lomanco Rep, and he came to my home. We went into the attic and he showed me that the reason the turbines were making the noise is, the roofers didn't properly install the BASE. There weren't enough screws in them to keep them from flopping up and down. I had to call them back out to re-attach the gutters over the garage because it was not correctly attached. Now, when it rains, water gets in my garage. NOT acceptable. When I talked to Steve Cantrell, with Cloud Roofing, and told him my gutters weren't right, he said I had to contact the original installers. I did that, and they want over $600.00 to put them in right.. I got estimates from other vendors that will charge less than $250.00. I asked Steve Cantrell repeatedly for the name and company of who he had reinstall my gutters, etc. and he refused. This tells me he was using untrained/unlicensed labor. DO NOT USE CLOUD ROOFING!
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Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
tonypcman S

I have worked everything out with Cloud Roofing. Consider this issue resolved and closed.

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