Unclaimed
Cloud 9 Novelties
956
CLAIMED LOSSES
8
TOTAL REVIEWS
Cloud 9 Novelties Reviews
New Reviewer
Defective Item
I'm sorry, but a 30-day warranty is crap for these products. I bought my vibrator days before moving cross-country, so didn't try it out right away. When I finally did, when I tried charging it wouldn't take a charge! It's past the 30 days, and I'm stuck with a piece of trash that was a waste of my money.
User's recommendation: Do not buy!!
1 comment
ID
Location
Edwards, Colorado
Preferred solution
Replace the item
New Reviewer
I need help with the piece you plug evwrythong into
one day it was malfunctioning... not being controlled by the controller and now all it does is stay on highspeed without the controller plugged it
ID
Loss
$550
Preferred solution
i need a new part for my sex machine pro. please.
New Reviewer
Complaint of device defect
Update by user Dec 23, 2020
First time contacting company. The store couldn’t help me.
Original review posted by user Dec 23, 2020
I would like to report that after two uses of the Pro Sensual Air Touch VI G Spot Come Hither Motion Rabbit Dial Function Clitoral Suction Teal the Come hither fiction complete stopped working. Kindly find my receipt attached and the item number is WTC 5008-78. Look forward to hearing from you and getting a replacement. Date: 11/27/2020 Time: 5:02pm Invoice#: 143**** User's recommendation: Will be able to provide better feedback after I receive a non-defected device.
ID
Loss
$82
Preferred solution
Let the company propose a solution
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Verified Reviewer New ReviewerPower touch bullet not vibrating
Update by user Dec 31, 2020
They sent me out a replacement at no charge......
Original review posted by user Dec 01, 2020
My product not vibrating . I purchased a power touch bullet with remote and the product doesn't vibrate. I have not had this product for 24 hours and it does not work. User's recommendation: Nooooooooooooooooooo.
ID
Loss
$64
Preferred solution
Full refund
New Reviewer
Hi, I work for Cloud 9 and wish I had known about this site much sooner! Although the packaging says 30 day warranty, we completely understand that sometimes products are not discovered to be defective right away, or even within that time frame, and we will always replace the defective item.
I don't know if you had sent us an email before about this, but please feel free to reach out to me at rachelm@***.net and I will be happy to assist you as best as I can. I know it has been some time, but allow me to try and make this right for you.
Have a good day. Rachel M