Peggy N Kzr
map-marker Edwards, Colorado

Defective Item

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I'm sorry, but a 30-day warranty is crap for these products. I bought my vibrator days before moving cross-country, so didn't try it out right away. When I finally did, when I tried charging it wouldn't take a charge! It's past the 30 days, and I'm stuck with a piece of trash that was a waste of my money.
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Preferred solution: Replace the item

User's recommendation: Do not buy!!

1 comment
Rachel M Oin

Hi, I work for Cloud 9 and wish I had known about this site much sooner! Although the packaging says 30 day warranty, we completely understand that sometimes products are not discovered to be defective right away, or even within that time frame, and we will always replace the defective item.

I don't know if you had sent us an email before about this, but please feel free to reach out to me at rachelm@***.net and I will be happy to assist you as best as I can. I know it has been some time, but allow me to try and make this right for you.

Have a good day. Rachel M

Yuliana B

Complaint of device defect

Cloud 9 Novelties - Complaint of device defect
Updated by user Dec 23, 2020

First time contacting company. The store couldn’t help me.

Original review Dec 23, 2020
I would like to report that after two uses of the Pro Sensual Air Touch VI G Spot Come Hither Motion Rabbit Dial Function Clitoral Suction Teal the Come hither fiction complete stopped working. Kindly find my receipt attached and the item number is WTC 5008-78. Look forward to hearing from you and getting a replacement. Date: 11/27/2020 Time: 5:02pm Invoice#: 143****
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Loss:
$82

Preferred solution: Let the company propose a solution

User's recommendation: Will be able to provide better feedback after I receive a non-defected device.

Shanai J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fire! Explosion!

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Cloud 9 Novelties - Fire! Explosion!
Cloud 9 Novelties - Fire! Explosion! - Image 2
Cloud 9 Novelties - Fire! Explosion! - Image 3
Cloud 9 Novelties - Fire! Explosion! - Image 4
I heard a noise in my room and went to check it out. My cloud 9 massager had turned itself on. I reached in my drawer and picked it up to turn it off when suddenly smoke started pouring out of the charge port. It was very hot and suddenly it exploded in my hand!! I now have burns and scorch marks on my hand and had to use a fire extinguisher on the massager. Now there is white powder all over my stuff and room, I have a burnt hand and my massager is a melted mess! Not to mention my dog is terrified because of the whole ordeal.
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Loss:
$110
Cons:
  • Items explode leading to injury of persons and property

Preferred solution: Full refund

User's recommendation: DO NOT BUY!!!

ben s Fhk

I need help with the piece you plug evwrythong into

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one day it was malfunctioning... not being controlled by the controller and now all it does is stay on highspeed without the controller plugged it
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Loss:
$550

Preferred solution: i need a new part for my sex machine pro. please.

Paige L Wgs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Power touch bullet not vibrating

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Updated by user Dec 31, 2020

They sent me out a replacement at no charge......

Original review Dec 01, 2020
My product not vibrating . I purchased a power touch bullet with remote and the product doesn't vibrate. I have not had this product for 24 hours and it does not work.
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Loss:
$64

Preferred solution: Full refund

User's recommendation: Nooooooooooooooooooo

Elisha M Yvy

My air touch stopped charging

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I had it for a month and didnt even get to charge it twice. I wish there was a way to trouble shoot.
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Loss:
$60
Pros:
  • Feels great

Preferred solution: Get a new toy or get mine fixed

User's recommendation: Don’t waste your money

Nadine B Pog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty Item

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I bought a Pro Sensual Air Touch Three from a store. It did not work, and I could not return it or swap it for a new one. I contacted you guys for a warranty within a few days after making the purchase and still have not heard back.
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Loss:
$90

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t purchase

Ashley C Jir
map-marker Huntington, New York

Broken charger

The charger for my pro sensual air touch 2 dual function clitoral suction rabbit broke. I need a new one.. how do I go about that?
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Preferred solution: Let the company propose a solution

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