Closet Factory

Finished closet is very poor quality and craftsmanship. It also took much longer than promised.

After installation there are so many scratches on the closet itself and they damaged the paint on my walls with no offer to mend/repair. I've seen DIY pinterest pictures that look 10x more professional.

I do not recommend this company to future customers. You would do better to look elsewhere.

DO NOT USE this company. I wished I had came to read reviews on there before using them.

We hired Closet Factory to do our two master closets and cabinets in the half bath. What was suppose to take three days to complete is taking over a month. I agree with the other reviews that the service and communication to detail is awful. On what was suppose to be the last day of install, I found out that not everything was in and that it would be in shortly after the new year.

This was incorrect as my closet was not completed until February 2018. So many items were missing and I was left without a closet for over a month. This project started in December 2017. I had to basically call the company almost every other day for an update and kept getting the run around on when it would get completed.

The design consultant, was no help either. She was nice at the consultation but once she made the sale she will not pick up your phone or return any of your messages. I had called her because they had install the wrong type of laundry hamper and never got a return call from her, left her several messages. If I could give them a negative start I would.

Even speaking to the franchise owner, it was no help because I kept getting excuses that it was because of the vendor. The workers came to the house with some missing materials and the "OWNER" came by to drop the material off but he did not bother to come inside to speak to us in person.

He just drop them off, the worker went out to get them and he left. We only knew that he came after his worker told us, I was baffled that the owner gave us this kind of treatment after the *** the company has put us through.

It started off on a good note whereby I spoke with Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) at the Very Beginning who was Very Professional and able to make me an appointment which was great, but Honestly, it was NOT her who was the Main Problem! It was her Designer, Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****).

After speaking to Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240

& Cellular Phone: 310-404-****), she sent over one designer and for some strange reason, her designer was Not able to connect, nor reach my tenant and so she had to send over another designer on another day who was a Very Big Problem to deal with (Personality Speaking) at least towards me!

Yes, the second designer did make the drawings and give the price which was extremely OverInflated to say the very least because when I spoke to Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) over the phone at the Very Beginning, I had made it Very Clear to her that I did NOT want to go over $1,000.00 at the very most and she understood that, but her second designer obviously did Not Care!

Anyway, going back on the day of Tuesday, March 22, 2016, I had one of my first opportunities to speak with the second designer, Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) and he definitely was NOT an easy person to deal with, period!

Number One: As mentioned in my earlier paragraph, he tried to purposely and deliberately Rip Me Off by trying to Upsell His Closet to my tenant, even though Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) gave him Clear Instructions that my budget was only $1,000.00 and he as I had stated before simply Did Not Care and went Over The Price!

Sadly, I had to go through Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) in order to get the price down to where it was supposed to be and by right, I Deserved A Further Discount for

Jacob "Jay" Haralambous's, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Negligence in Failing To Respect And Abide By His Customer's Wishes in which was NEVER granted to me!

Please NOTE: During my discussion with Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****), she was at first going to take accessories away from my closet in order to push the price down (Which Was Not My Fault And You Know Whose Fault That Was) and I told her NOT to do it and to just keep the price at $1,000.00 and she did agree with me which was fine so far.

However, dealing with Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) has been nothing, but a Big Nuisance and a Big Bother!

For Example: Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) wanted ME to sign this document and that document when he knew for a FACT as previously explained to him by Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) that I was in Brasil and without a Printer; especially staying in an area that is classified as Third World, but he really Did Not Care That Much, but he did tell me that he would try to think of a solution in which I was hopeful.

During that day he asked me to email him my Personal American Express Credit Card information, Billing Address, 4 Digit Number On The Front Of The Card, etc. and I did as I was told.

Sadly, the situation got only Worst!

On the very next day being Wednesday, March 23, 2016, I received another email from Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) and he said to me that he needed more documents to be signed and I responded back in telling him that I, once again do NOT have a Printer and then he responded by telling me that he will ask Kory Taylor, My Assistant to sign whatever documents that he needs and he also stated to me that he still needs to get Permission and Consent from the Corporate Office in order to Process My Legitimate American Express Credit Card.

I found this Whole Thing to be Quite Dramatic, Disgusting, Ridiculous, Unprofessional and Very Time Consuming Just For A Small Closet (Since I Am NOT Buying, Nor Building A House!) to

Say The Very Least and...Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) and his company Should Be More Than Qualified To Deal With Customers And In Getting Their Paperwork Filled Out For Their Customer's On Their Behalf (With Tape Recorded Verbal And/Or Emailed Permission And/Or Consent Given) (Whether Or Not They Are In The United States) And To Properly And Professionally Process Credit Cards Without Giving The Customer Any Additional Paperwork And/Or Legwork And/Or Stress which in My Case, Sadly Happened!

Please NOTE: I Also Can Not Understand Why Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Was Trying To Handle The Credit Card Billing When He Is Supposed To Be Just A Designer And Not A Bill And/Or Payment Collector For The Company? How Ridiculous?

Do You Think That The Disaster Is Over? No Way!

I did receive another email from Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) telling ME that he could NOT reach Kory Taylor, My Assistant and in his letter he said that "This Is Becoming Quite Difficult" which is Only A Sign and/or a Signal Informing Me That He Is About To Walk Away And Give Up On My Project Altogether!

His Behavior Is Classified As Another Method Of Low Class Unprofessionalism, Non-Compassion, Including A Lack Of Dedication, Nor Commitment To My Small Project On His Part!

In Reality: The ONLY person who is being Extremely Difficult is Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) himself and Nobody Else with his once again, Horrible Unprofessionalism and Very Poor Manners which comes along with his Disgusting, Pitiful, Selfish, Non-Caring Attitude!

Please Note: When I received Jacob "Jay" Haralambous's, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) second last letter, I called up Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) to Seriously Complain about Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) and his Very Poor Method On Treating And Handling ME as his customer and How Poorly Managed he has Handled My Project so far, however, when I called up Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****), she was NOT available and then I ended up speaking with Erin Perdomo, Her Assistant. During my brief conversation with her she informed me that I need to speak to the Corporate Office if I have any Billing Questions, but when I asked her for the Phone Number and Name of the Billing Manager, she Refused to give it to me!

We now have at least Two Employees from the Same Company who just do NOT Care About Closet Factory's Customers! Great Going!

Please Also Note: During the whole conversation with Erin Perdomo, Her Assistant, I was NOT rude, nor did I yell at her, but instead, i just asked her to please ask Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) to just return my phone call (which was Never Done) and that was ALL!

Trust Me This Whole Closet Factory Experience Keeps On Escalating And Getting Worst By The Day And/Or Even The Minute: NOT Too Long After I Had That Conversation With Erin Perdomo, Her Assistant, I received a Very Strange Email from Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Asking ME to call him back immediately because this is Urgent. I thought to myself, "How Urgent Can This Be Since Nobody Is In The Hospital And Nobody Died?"

When I called Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) back, he was Extremely Rude, Mean, Aggressive and he Wrongfully and Falsely Accused ME of "Yelling" at Erin Perdomo, Her Assistant which was a Total LIE and then he Also Told ME To "Take My Business Elsewhere"!

Basically, Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Just Used The Yelling At Erin Perdomo, Her Assistant as a False And Pretentious Excuse to Just Get Rid Of ME As His Customer (Because He Did Not Want To Deal With Me Anymore!) even though In Reality, I Never Yelled At Her At All!

To Me, It Sounds like Erin Perdomo, Her Assistant Basically Called Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Back On The Phone after our Very Short Conversation and LIED to him about ME because she did Not Like Me Complaining About Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) at all and it Shows!

Before I Go On: I Must Reiterate That It Is Simply Ironic That Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Would Take Down By Email All Of My Personal Credit Card Information For My American Express Credit Card And Within One Or Two Days, He Purposely And Deliberately Rejects My Business For Invalid And Untrue Falsifications And/Or Reasons!

Please NOTE: If I Find Any Illegal And/Or Unwanted Charges Show Up On My American Express Credit Card Because Of Jacob "Jay" Haralambous's, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Negligence, I Will File A Fraud Report Against Him With The Los Angeles Police Department since this man NOW Knows My Private Credit Card Information when In Reality, He Had No Business Of Asking For It To Begin With since once again, he is Not A Bill And/Or Payment Collector For The Company!

He Is Only A Designer!

Please Also NOTE: If Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) had any Common Sense, Etiquette and Proper Business Education in which he Seriously Lacks, he could have asked ME Why I May Have Sounded Loud Over The Phone When Speaking With Erin Perdomo, Her Assistant and I would have told him that I was in Brasil as

Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) was Totally Aware Of from Our Very First Conversation and when I use Google Hangouts which is a FREE Service with Wi-Fi to call Long Distance from Brasil, the Volume Of My Voice typically Sounds Louder Than Normal and it is NOT Considered Yelling or Raising My Voice At All!

Sadly, because of Jacob "Jay" Haralambous's, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Poor Observations and Brain Mentality and Lack Of Customer Service And Social Skills, I NOW Have To Find Another Closet Making Provider!

No Problem! I Can Find One! I Am A Grown Man! Not A Child!

In My Very Own Personal Opinion: It Would Have Been Much Easier For The Closet Factory To Just Have Another Designer Work With Me Instead Of

Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) Since All He Did Was Chase My Business Away From The Company, but I Guess The Damage Is Now Done!

Final Thoughts: Closet Factory Can Do Whatever They Want, But I Believe That It Would Be In Their Best Interests To Just Get Rid Of

Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****) And Hire A More Responsible Replacement who has Professionalism, Good Manners And Social Skills Because If They Continue To Keep Him Onboard, I Am Afraid He Is Going To Do This To Other Potential Customers And Cost The Company Money!

Jacob "Jay" Haralambous, Design Consultant And Closet Therapist (Jacob.Haralambous@***.com) (Cellular Phone: 714-697-****), Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) and the Rest Of Your Low Class, Uncaring Company; You Just Lost A Good, Honest, Real, Legitimate Customer who does NOT Tolerate Abuse, Games, Lies, Nor B.S.!

Enclosed, in the Attachments, please find Copies Of Some Of The Conversations, via email that I had with Both Staff Members Mentioned Above For Your Reference And Further Review.

PLEASE NOTE: In The Final Letter Coming From Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****), Not Everything That She Says Is True Because I Was Only Turned Down By One Closet Making Company Because They Claimed That The Job Was NOT Big Enough And That Was All And It Was NOT Two Closet Making Companies That Turned Me Down And So She Was Wrong On Her Part!

Please Also Understand: Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@***.com) (Office Phone: 310-516-**** x240 & Cellular Phone: 310-404-****) Never Told Me Anything At The Very Beginning About Having To Sign Any Amount Of Paperwork, Nor Was I Informed By Her At The Very Beginning That Any Signing Would Be Involved At All; Especially To The Extent That It Was! This All Came To Me As A Big Surprise Later On In The Process Before Being Rejected As A Customer By You Know Who!

Please NOTE: In Her Final Letter, She Also Defends Her Designer By Stating That He Is Tempermental (Which Is A Lie Since She Was Not Even On The Phone With Him And I During The Conversations And Neither Of Them Were Ever Recorded) And Of Course She Defends Her Company, But That Is Standard Practice And Behavior From Any Company!

You Would Defend Your Company Too If You Were In Her Shoes Whether You Are Right Or Wrong! Obviously!

Please Do Yourselves A Big Favor And Do Not Use This Company!

There Are Better Closet Making Companies Out There!

Closet Factories reply is false. None of the so called operational warnings were stated to me at the purchase of the wall bed.

The one year warrantee on the cabinet was stated and a life time warrantee was stated on the mechanical parts. The fact that they did replace the front panel is evidence of that. It was when they replaced the front panel that I was told the cause was the slope in the floor and if the front panel is lowered too far the bottom corners of the front panel will hit the spring mechanism and crack off. Too solve the problem I was told to fasten a 2x4 to the foot rail to prevent the front panel from lowering to far.

My question why was it installed with out being leveled to the existing floor. This issue is only the superficial problem. The really issue is the mechanical parts failed. These were supposed to be warranted for life.

When I reported the broken mechanism I was told it was not warranted. The woman I spoke with argued with me and I did ask what the repair cost would be but was told $2500. Closet Factory's reply misleadingly left out the labor charge. I said I could purchase a new bed for that and she said yes that is right.

Our conversation was completed. I have a broken wall bed to support my claim. Closet Factory only has their story. The personally attacks on me is not considered an appropriate reply by Pissed Consumer.

95% of what Closet Factory state in their reply is false. I have owned wall beds prior in other homes without any problems, I know how to operate them.

I have even installed them myself without these issues happening. You can decide who to believe.

I purchased a $5000 wall bed unit for $3100. The 1st year the bed face panel broke, it was replaced.

Then it broke again. I just let it go. At a social gathering I spoke to a woman that works for Closet Factory and she said to have it fixed as it is a life time warranty. On Christmas Day while raising the bed into the upright position the spring mechanism broke.

The Closet Factory told me when I purchases the bed it had a lifetime warranty on the spring mechanism, but not the cabinet. Now they say it was only one year and is no longer covered.

Closet Factory is not truthful with their customers, will not honor warranties and their products are inferior. Be aware and do not purchase from them.