New Reviewer

Lawn equipment company failed to perform

I dropped off my Craftsman Power Trimmer because I was having issues with it keeping idle. It worked, but kept stalling. Clinton Road Power is located in Brooklyn, Ohio. Chris, the owner said it would take a week to look at it and fix. This was on June 16, 2015. On the work order is the statement by them, "Call if over $50.00". On August 28th, after several calls and stop ins, I was told it was fixed. Cost.$48.60, and told the carb was replaced. I asked them to start it to make sure it worked. It did not. Worked but would not hold an idle. Left the unit there to fix. Called back a week later and told that they could not fix it, but would replace the motor with another. They did. Replaced with a Troy-bilt. Only after replacing the motor, the driveshaft was broken. It wasn't broken before, nor was it listed on the invoice as broken. I finally picked up the working trimmer, and was charged for another $43 dollars for a new driveshaft, what I suspect was never broken. I picked up the unit on September 21, 2015.
View full review
ID
#704607 Review #704607 is a subjective opinion of poster.
Location
Athens, Ohio
Reason of review
Poor customer service
Loss
$91
Preferred solution
Let the company propose a solution

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

Drought and water restrictions put lawns at risk in dry areas. Watch lawn expert tips on how to grow lawns with less water and preserve the healthy yard despite a drought.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article