Cliganic
Cliganic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cliganic has a 1.1 star rating from 3 reviews and consumers are mostly dissatisfied; rating distribution is overwhelmingly unfavorable.
Positive Feedback
Customers note the product comes in a plastic bottle for castor oil and mention no other product positives.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and lack of phone support.
- Multiple reports of unwanted auto-ship and subscriptions with unexpected billing.
- Issues obtaining refunds and return labels and broader Cliganic customer complaints about communication.
Key Takeaways for Future Customers
- Check Cliganic reviews before ordering and be cautious with saved payment methods.
- Expect limited customer service channels and possible difficulty getting refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cliganic has a 1.1 star rating from 3 reviews and consumers are mostly dissatisfied; rating distribution is overwhelmingly unfavorable.
Positive Feedback
Customers note the product comes in a plastic bottle for castor oil and mention no other product positives.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and lack of phone support.
- Multiple reports of unwanted auto-ship and subscriptions with unexpected billing.
- Issues obtaining refunds and return labels and broader Cliganic customer complaints about communication.
Key Takeaways for Future Customers
- Check Cliganic reviews before ordering and be cautious with saved payment methods.
- Expect limited customer service channels and possible difficulty getting refunds.
Turn one complaint into a collective action
Springfield, Massachusetts
The Reason is bad customer service
- - I signed up for monthly castor oil delivery.
- - The third delivery was the wrong type.
- - No customer service contact to request the right item or a refund.
I signed up for monthly delivery of castor oil. The third delivery came with the wrong type. There is no customer service connection to request the right one and to return the wrong one to receive reimbursement.
User's recommendation: Find a company with working customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe keep sending me products I have not ordered and charging my credit card. Never do business with this compnay
There is no phone number to call the company, and all my emails are ignored. They keep charging my credit card for products I have not ordered.
- No comunication
Preferred solution: Full refund
User's recommendation: Don't do business with this company
Hi David, Please accept our sincere apologies for the frustration and inconvenience this has caused. From what you’ve described, it sounds like a subscription may have been created at checkout by selecting the “Subscribe & Save” option instead of “One-Time Purchase.” The “Subscribe & Save” option automatically schedules recurring orders and charges, while the “One-Time Purchase” option ensures you are not enrolled in a subscription.
We also want to clarify that Cliganic provides support exclusively by email rather than phone. This allows us to maintain clear and detailed records of all communication, ensuring that we can resolve concerns as efficiently and effectively as possible. We’re sorry if this has felt unresponsive in your case, as it’s certainly not the experience we want for our customers. If this subscription issue has not yet been resolved, please reach out to us again at support@***.com so we can review your account and make sure the unwanted charges stop immediately.
We are committed to resolving this for you.
Once again, we sincerely apologize for the inconvenience and greatly appreciate your patience and understanding. Warm regards, Cliganic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY POOR CUSTOMER SERVICE WHEN ORDERING THROUGH THE WEBSITE
- - Ordered on 12.7.24 and realized the wrong product after confirmation.
- - Tried to cancel by email; no phone.
- - No return label or refund after shipment.
I still have not received a my refund instructions to return my order. They said they will need to send a return label I still have not received.
Very little response from Cliganic.
This has been a problem since December 7th. I still have products I never wanted shipped to me even after multiple attempts to cancel this order before it shipped
They do not have a phone number. Only an support email. I emailed them same day to cancel the order. I received no response until days later after they shipped the products.
I asked for a return label at this point and to this day.
They have not sent the return label and no refund offer. I can't return the items without the label.
Preferred solution: Full refund
User's recommendation: Do not order directly from the website. If you need to return your purchase they will give you the run around. I'm going to report them to the BBB
Hi Angela, Please accept our sincere apologies for the delay and the inconvenience this situation has caused. We understand how frustrating it must be to wait this long for a resolution, and we truly regret that this has been your experience with us.
We want to assure you that this is not the level of service we strive to provide, and we are committed to making it right. If your concern has not yet been resolved, we kindly ask that you reach out to us again at support@***.com so we can address it promptly and ensure the matter is fully taken care of. Once again, we apologize for the trouble and greatly appreciate your patience.
We value your feedback and hope to provide you with a much better experience moving forward. Warm regards, Cliganic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStory with your company very much bad
- - Monthly $39.49 withdrawals for E Oil continue after a promise to stop.
- - Today a pending $39.49 withdrawal appeared and a November rep promised to stop.
Stop using my account to withdraw $39.49 every month for E Oil. I called in November and spoke with your representative, who promised to stop sending E Oil and cease the withdrawals.
However, today I received a pending transaction of $39.49 again.
Stop lying to the customer! For your order 1015****, stop and send to my email larisashelton8@***.com.
User's recommendation: Stop lying customer!
Hi Martin, Please accept our sincere apologies for the ongoing frustration and inconvenience this has caused you. We completely understand how upsetting this experience must be, especially after you had already requested the cancellation.
To help us resolve this matter quickly and ensure no further charges are made, could you please send the details of your account and subscription to our support team at support@***.com? Once we receive the information, we’ll make sure your subscription is canceled and this issue is fully taken care of. Once again, we sincerely apologize for the inconvenience.
Please don’t hesitate to reach out to us as we are committed to making it right for you. Warm regards, Cliganic
Mobile, Alabama
Did not authorize order. Did not respond to emails. Unable to get return instructions.
Ordered once. Advised 9/06/24 of auto ship subscription.
I immediately advised same date, 9/06/24, that I did authorize this order or payment. Charged to my Mastercard which they kept on file.
User's recommendation: Do not check subscribe, they use it as an authorization to repeat shipments.
Hi there, Thank you for reaching out to us, and please accept our sincere apologies for the delayed response and for the inconvenience you experienced. When ordering through our website, customers can choose between “Subscribe & Save” or “One-Time Purchase.” To avoid being enrolled in a subscription, please make sure to select the “One-Time Purchase” option at checkout.
If the “Subscribe & Save” option is selected, the system automatically registers the order under a subscription plan. We truly regret any confusion this may have caused, as this is not the experience we want you to have with us. Your feedback is very important and will help us improve the clarity of our checkout process. Again, we sincerely apologize for the inconvenience and appreciate your understanding.
We hope to have the chance to serve you better in the future. Warm regards, Cliganic
Lack of communication
There is no way to be able to call to ask a simple question: why is Castor Oil in a plastic container instead of glass, given the potency of Castor oil? There is no phone number nor live chat.
- Plastic bottle for castor oil
Hi Diana, Please accept our sincere apologies for the delay in responding. To answer your question, our Cliganic Castor Oil is packaged differently depending on the size: the 1oz, 2oz, and 4oz bottles come in dark amber glass, while our 8oz and larger sizes are packaged in recyclable PET plastic.
PET is a widely recognized material that is safe, non-toxic, strong, lightweight, flexible, and 100% recyclable. If you prefer to avoid plastic packaging, the smaller glass sizes would be the most suitable choice for you. We also understand your concern about the lack of phone or live chat support. While phone support and live chat can be convenient, we’ve chosen to prioritize email communication so we can keep clear and detailed records of each conversation.
This helps us ensure accurate, efficient, and effective support for all our customers. We’re truly sorry if this was not the experience you expected, as it’s never our intention for you to feel inconvenienced.
We value your feedback and sincerely hope to have the opportunity to serve you again in the future. Warm regards, Cliganic
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Hi there, Please accept our sincere apologies for the mix-up with your recent delivery and for the frustration this has caused. We completely understand how disappointing it must be to receive the wrong product, especially when you’ve signed up for a subscription.
While we do not offer phone support, our customer care team is available through email at support@***.com. By keeping our support via email, we’re able to maintain clear records of communication to ensure your concerns are addressed and resolved. Please contact us at your earliest convenience with your order details, and we’ll be happy to assist in correcting the shipment and arranging reimbursement if needed. We encourage you to contact us again as we are committed to making this right for you.
Once again, we sincerely apologize for the inconvenience and we hope that you will give us the opportunity to address this. Warm regards, Cliganic