Cliffside Studio Reviews
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Terrible customer service
- - Two sink grids were ordered; wrong parts sent after a part-number lookup.
- - Delivery took over three months.
- - Restocking fee charged; they blamed me.
We ordered two sink grids. They got the numbers wrong - they looked up the numbers and made a typo when placing the order.
When the wrong grid arrived, they said they'd re-order and when they checked the numbers, said I'd receive a $20 credit - the difference in the price. When the grids finally both came, more than three months after they were ordered, they charged me a re-stocking fee for the returned grid. THEY made an error and CHARGED ME for the error. The owner said that I had the receipt with the part numbers and it was my responsibility to ensure they were the right parts.
I had the sink specs and THEY LOOKED UP THE PART NUMBERS IN THEIR CATALOGUE. This is not a catalogue available to consumers.
Absolutely outrageous approach to customer service. Regret EVER having done business with them.
Extremely poor service
- - Two showers ordered; first had wrong hardware and delayed a week; second had wrong doors, no replacement in 10 days; workers left.
We placed order for two showers at BEACHES, BATH CITY, KINGSTON ROAD, Toronto. The first one was delivered with the wrong hardware and our work was delayed by a week.
The second shower which came came with the wrong doors!!! We have been waiting since 10 days and there is no replacement door yet. I am so disgusted with their services, and I never ever go there again.
I have now lost the time I took off work, trusting these guys to deliver on time. The people who worked on my bathroom cannot wait endlessly for the doors to arrive and have left and I have to find new people to work on my incomplete bathroom....if and when my door arrives.
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