ClickPoint Software sells Vaporware and Bad Service
Clickpoint Software CEO Gabe We have had a sad and disappointing experience with ClickPoint Software going from gung ho to totally ineffective and non-communicative. We reached out to ClickPoint Software to become our fulfillment for lead delivery. They were gung ho to work with us. We provided the documentation and API paperwork of our prime client prior to executing the agreement so they were well aware of our needs. Upon receiving their anticipated SOW we pushed back stating that we thought their SOW was too aggressive for accomplishing the needful work, given our experience. They stated they had done the work before, were experienced and stood by the estimation, thus we executed based on their background. It has failed thus far multiple times. They have not lived up to the experience promise and are currently 8 weeks late on a 3 week job on the SOW and they now want a change order with increased price for their failure. The agreed upon price was 2x the posted amount because we knew the work was substantial and we forewarned this as a partner. On top of this we shared that every day late is costing us lost revenues by being down and impacting clients, affiliates and us. This appears to have fallen on deaf ears. We asked for daily 5 min status calls or project emails of status and an ETA for delivery and go live. They cannot remember to accomplish the emails or status calls and do not return calls. Having been asked 3x times to estimate ETA for delivery and go live, they cannot. The estimated delivery and go live can allow our tech team to sync up. On top of this they only will meet between a 9-5 day so our off shored tech team has difficulty and they will not compromise for evening meeting or phone/skype sync up with them. In sum: 1) They appear to have a great product. 2) The CEO is enthusiastic and says the correct things re service and support prior to agreement. No so after executed agreement. 3) They write an aggressive SOW, and price within the average market space 4) They state they have experience with complex API issues. 5) They have some top tier clients posted, albeit few in the edu lead gen space 6) They fail with customer service 7) They fail with communication 8) They fail with preparing the customer 9) They fail with partnering for off shore dev teams 10) They fail with managing projects, being accountable and customer fulfillment 11) They fail on meeting deadlines (even when set by their teams; 3 x times) 12) They fail miserably to consider the customer's business needs and seem to not care for the impact with clients, affiliate relationships or the customers' business continuity. 13) They fail to get the customer prepared for implementation, have little or no written materials for implementation (we have requested multiple times without success) and 14) They fail in helping the customer to build confidence and faith in their Org. 15) They have not responded with truthfulness and honesty in actions. 16) They will not respond when a difficult discussion need occur, they refuse to follow up or communicate. Knowing what we know now, we would NOT have agreed to work with this business. We would have paid more for a lessor product to get the service and commitment needed rather than work with this business. They don't care and don't follow through with their agreed upon contracted obligations and will not communicate when addressed with them. In fact, this is a direct quote of the opening email line from the CEO, Gabe as to why he would not return calls or emails until we threatened further action – "The reason why I haven't responded to your e-mails is because I don't answer to you." I am a contracted customer! We had to threaten to file a complaint with the Better Business Bureau and have our attorney draft a letter to send before he would respond. I post this negative response online to ensure that other companies are not harmed by this company and the people within. We have paid more for the product now with a competitor as a result and thus far have been pleased with the competitor. Justin PD Marketing, LLC
Mount Laurel, New Jersey
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