We stopped by the Woodinville, WA factory showroom to look at buying a spa. The guy that was there, Jim, told us they were soon moving the factory and that they were having a big sale on the spas that were in the factory. We picked out one we wanted, paid for it, was informed that we needed to set up a time for delivery and would have to pay that separately. We did all we needed to do, received the spa and were happy with it, until we noticed a crack just below the water line a couple days later (the design in the resin didn't make it obvious, or we would have refused delivery). My husband went back into the factory and talked with Jim. It was then that we found out that the tub we got was not a floor model (which we assumed because no one said otherwise), but the model that had been used for the Costco Road Show and taken all around to different Costcos. We would not have bought that one had we known. My husband was given the option of having it fixed, since it was under warranty, but was told that it would most-likely have to go back to the factory for repair and that there was no telling how long it would take as the technicians had limited availability. The other two options were that we could wait for a better one of the same model, which would take about 4 months to get, or upgrade for $1,000 to the brand new 2020 Saltwater model and get it right away. He chose to upgrade. We waited three weeks, at which time we attempted to get in contact with Jim and the delivery man to find out what was going on. When we finally reached the delivery man by text (after getting in contact with Jim and getting his phone number finally), we were told at first that there would be a minor cost to hook up the new spa due to the electrical being located in a different place. We begrudgingly agreed to that and were then informed that there would be a delivery fee to bring the new spa. We had already paid $700 for the original spa. I called Jim and asked him about it, because he had not disclosed that to my husband originally, and he told me that he told us originally that they weren't a delivery company originally (he didn't) and that he could maybe get corporate to pay half ($350-$450), but not all, even though I argued that if they hadn't sold us a defective spa in the first place we wouldn't be in this position, and that the corporate office would probably just tell us that they would repair it. I asked him to please call my husband and talk with him about it and he hung up on me without getting the correct phone number. Begrudgingly, my husband told the delivery guy to deliver it and that we would find the money somehow. It ended up being $600. We originally paid $7,200 plus tax to get the spa, stairs, cover mechanism, setup and delivery and have now paid another $1700. Granted, we agreed to $1100 of that for the upgrade, but if we'd have known we were going to be charged for the replacement spa, we would not have chosen to upgrade.
User's recommendation: Don't do business with Clearwater Spas.