Leaky Orangery Roof

In 2011 we bought a £30,560 orangery from Clearview Windows and Doors. In 2013 we reported to them that there was a leak in the roof near the back of the orangery next to the house where the orangery roofs water flows down an inbuilt downspout. From there on in we've had an on going battle with them for the past 2 years, we've had them out 3 times in 2 years to inspect/inspect then fix the problem. Their half *** fix involved re covering the roof with some bitumen. This didn't work, so now they insist that the leak is internal to the house "probably a leaky" pipe. Prompting us to remodel the bathroom (which admittedly we were considering doing anyway) the plumbers who ripped out tiles to install new toilets and baths insist that the pipes are no where near the portion of the orangery where the leak is showing ! When I rang them again, they say they have made as many repairs as they are prepared to make . . . its not their responsibility and not covered by their guarantees ! Do not use these crooks for anything other than target practice !
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#635747 Review #635747 is a subjective opinion of poster.
Warrington, England
Reason of review
Poor customer service
Preferred solution
Fix the problem and give me money towards ruined lights, and money for inconvenience and hardships

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