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Clear Rate Communications

Clear Rate Communications

www.clearrate.com
What is your customer experience with Clear Rate Communications?

Clear Rate Communications Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Clear Rate Communications has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Stay away from these incompetent, infuriating fools like you would stay away from the plague. Actually, like you would stay away from a rabid wolf also carrying plague.".

  • Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.

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Scott M Ave

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| map-marker Troy, Michigan

Horrible customer service, impossible to reach, continues to bill after closing account

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Updated by user Oct 17, 2024

If these idiots offered the last phone service on Earth, I would throw away my phone and use smoke signals!!!

Original review Oct 16, 2024
In July 2024, Clear rate switched from landline to wireless. It was going to be cheaper, so I agreed.

In Mid July, the new wireless system arrived by mail. It didn't work. I called customer service whose recording said, "Your call is important," but they never returned calls. I decided to close my account.

I tried to call again. No response. I emailed, and after at least 10 emails, an employed responded saying they were sorry I wanted to end service. However, despite no phone service and closing account, they continued to bill me for August, September, and October!!!

I started to email every day for 2 weeks, but no reply. They still would not return my "important call." I have now been getting threats to turn things over to a collection agency.

No email response, no phone response. I have not had service for 3 months, and they still bill me.
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Preferred solution: Confirmation of the closed account from July 2024 and end the billing harassment.

User's recommendation: Stay away from these incompetent, infuriating fools like you would stay away from the plague. Actually, like you would stay away from a rabid wolf also carrying plague.

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