map-marker Oakland, California

Clear network a disaster

Clear network continuously drops signal to my Samsung device...it's a nonstop event which interrupts watching YouTube, surfing, etc. Clear should be paying ME to use their terrible service. An utter waste. I feel completely sleighted that l even signed up for the lousy, *** poor service at the time l purchased the aforementioned Samsung tablet. The girl insisted my signal would be sharp but, alas, wherever l move in my home, upstairs or downstairs, the same interruptions occur. Truly, it's maddening and l strongly suggest that anyone living in Tampa Bay region avoid the lousy service they provide. Stay away. Pure junk. Don in St Pete, Florida.
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Mitch Qmp
map-marker Stratford, Connecticut


I didnt click on the agreement button when I was checking out the sight. I had put my credit card info on it and was contiplating on it. It said I get service in my zip code. When it went through without me clicking on it, I called up Clear and they told me that in my zip code, there was no service. They apoligized after checking their applications and acknowledged it. and said they would send out the modem with a return label. 2 days pass and I get the box with no return address or label. I call back and the rep was saying that she was so sorry and would email it to me right away. I wait another day and nothing is in my email. I call them back and tell them, the say sorry and tell me they are resending it in the email. I check my email and get a notice that It will be in my email in 24 to 48 hours. I call them back, and they say sorry. They now want to mail it to me and ask me again for my mailing address. I give it to them. They tell me 24 to 48 hours it will be in my mail. 2 days go by and nothing. I call them back and they say sorry, ask me to read a code on the modem box, and then tell me they havent done anything in getting me the mailing labels BECAUSE It is a customer owned modem. They said I now own it, and cant do anything, and said again Sorry. I am going there now.
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Dstevens S
map-marker Salt Lake City, Utah

Clear Networks, Clear is right "Its Clear, It Sucks"

I contracted with Clear last Fall (2010) The setup was at best a cluster from ***. The rep was a bumbling ***. He did not know the product, the service, the prices, or even who to call to help with the setup in the field. We ended up completely scratching the service and starting over with the "right' product with another Rep. He was slick but he knew not much more than the first and we got re-directed to a level 5-star gold-plated self winding out of state tech support that knew everything and guaranteed even more than that. We got the phones working finally (Note they are fuilfilled by a seperate operation called Ring Central that is clueless to the other fulfillment branch: the internet service. We started using the service and the conection was slow as Christmas though it had been touted to be faster than a T1. (BS) Th service dropped no fewere than 6 times in a 4 1/2 hour period. I called and complained and said this cant be the service for me..They kept trying to tweek the connections and finally the salesman said he was going out of state to do somethig else. Sell burial plots I think. And then I called a support team that said they would send me out a mailing label to send all the equipment back to Clear. I finally out of complete despair said OK you have wasted a lot of my time and I am billing you $500 and hour as a consultant. If you want your equipment send me a check for 30 hours at $500/ hour and I will send you the *** back. I am judgment proof so I dont give a *** whether they get this stuff back or not. An indonesian attendant finally admitted today that my address was right att he edge of the service area and I probably wodl not get good serice. Well gee whiz!??? DO NOT WASTE YOUR TIME WITH anything this company has. Where it got any funding to do anything on the magnitude it seems they are trying is anyones guess but they are a company getting ready to go out of business and fast!! Do not delay getting a good phone and internet connection from a reputable company by signign up with Clear. Clear is right! Its Clear It SUCKS!
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