Deceived4

IMPLANTS FIASCO

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Original review Sep 03, 2021
Clear Choice in Rocklin CA perforated my sinus with an implant. I had to undergo surgery to clear a bacterial infection, but that did not fix the perforated sinus. I have to live with postnasal drip for the rest of my life. The saddest part is that the surgeon at clear choice, doctor Forde, refused to take any responsibility and did not return my calls. $20000 for a perforated sinus. His assistant returned by call only when I said I was going to call the board of director at Clear Choice. But basically no one cares.
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Loss:
$20000
Cons:
  • It is not one day process that is a lie
  • Long term effects
  • Very expensive

Preferred solution: Full refund

User's recommendation: Stay away from Clear Choice Rocklin CA. You get teeth the same day. For 6 months for the final teeth. Which is about the same time I started having problems.

Kellie B Xiu

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Verified Reviewer

Deceptive Billing Practices

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I initially scheduled a procedure for the All on 4 extractions and implants with ClearChoice Dental of Overland Park, KS. On the day of my consult I was charged $36,000 for the upcoming surgery scheduled for 3 months out.

Prior to the procedure I experienced medical issues that prevented me from proceeding. I immediately notified ClearChoice of the cancellation and requested guidance for the process of securing the refund. It was at this time that all representatives from their agency either became unavailable or only responded with evasive and vague answers. I made multiple attempts to identify when the refund would be requested as well as the amount of any outstanding balance.

After several months of this process a refund was finally provided in the amount of $28,800-leaving me a total balance of $7200 for services rendered. However, the 'blanket' bill for $7200 was in clear contrast to the itemized breakdown provided to me for the purpose of dental pre-authorization with my insurance carrier. In total, per their own original calculations, I should only owe $1000. I have continued to request the itemized bill and have continued to get delayed responses with empty promises.

PLEASE STAY AWAY FROM THIS COMPANY.

ONCE THEY HAVE YOUR MONEY THEY WILL NOT ADDRESS ANY NEEDS YOU MAY HAVE. I AM SO GRATEFUL THAT I AM NOT RELIANT UPON THEM FOR FURTHER CARE.

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Loss:
$6200
Cons:
  • Company steals customers money
  • Very expensive

Preferred solution: Full refund

User's recommendation: Find a reputable prosthodontist-stay away!!!!

Anonymous
map-marker Sandwich, Massachusetts

I am angry that they suckered me,

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After seeing a surgeon, having x-rays and impressions made.and first being told totally different stories about the entire procedure by different people I was told that I was a great candidate and that my Tori wouldnt cause any problems. Then I paid them in full$52;000 whereafter they told me they couldnt give me implants after all.because I have taken Fosamax for my osteoporosis . Why did it take them 3 visits to tell me this? Because they wanted to hold onto my money as long as possible. In fact, they refused to cut me a check before I left and then refused all my calls the following day. I left numerous messages throughout the day, beginning at 9 am. No person ever answered the phone and no one returned my call. This is a travesty and should be illegal. I called the Police and was told if I dont have my total refund by Monday to file a complaint with the police. These people are unscrupulous and I just wish I had done more research before I chose them. Now I read about this Class Action suit against them and boy, do I feel duped. Two of the people in the Suit actually died because of Clear Choice. These people need to be shut down. They are criminals. I want my money back! I will never get back all the time and energy I wasted on these Neer do wellsbut I still want my money and all the interest they made on it for 3 months. I am extremely grateful that I wasnt a candidate for the procedure after reading so many horror stories of misaligned bites, broken and chipped teeth (which I were told did NOT break and were guaranteed for life).and worse. Where is the recourse for the two that lost their husbands to the incompetence and medical/dental malpractice performed by these charlatans? I paid
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User's recommendation: Run away as fast as you can. Find ANYONE else.

Anonymous

Frustrated with fort mill sc office and staff and problems with implants

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Oh 3 weeks 3 teeth have broken 1 at a time 2 in front and the staff does not think this is important Scheduled to fix 2 weeks out, failing to provide call backs and tell me about a new product for additional cost They dont want to fix the broken teeth Which I believe are due to poor fitting and bottom teeth pressing behind top teeth
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Preferred solution: Price reduction

User's recommendation: Run

Anonymous
map-marker Fort Lauderdale, Florida

RUN AWAAAYYYYY!

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I went to Clear Choice w/ my mother (61) and sat with a salesman for 2 1/2 hours (after taking an X-ray). He was very sweet and charming but knew nothing about dentistry After his sales speech, the actual dr. came in to talk to us only to say my mom needed ALL of her teeth pulled and full set of implants. We were shocked because, according to the x-ray, half of her teeth were healthy. Oh, and it was going to cost k. Horrible experience.Don't
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User's recommendation: Don't waste of time unless your very wealthy and don't care about $

Janice S Zhi

Completely dissatisfied, and they don't seem to care.

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I think I can top them all.

Started my nightmare 9 years ago. Got a full set, top &;; bottom.

Long story short, painful to floss, they were too cheap, and/or lazy to graft much needed bone. 12, now 13, (one pushing out as I type this), breaks over 6 years. The breaks started in year 3 after completion, which by the way took 18 months. Sagging, old lady with cheap dentures looking mouth, teeth too small, have never fit my mouth, lips unsupported, nor do they fit together when I close my mouth.

Bubble gum pink plastic looking gums, very unnatural looking. Not a single complement from anyone, not even my family members who cried with me over all the years that I fought to save my natural teeth. And they cry with me now knowing how long I waited to finally fix my mouth, how much it cost me, and is still costing me in missed work, and repair costs, and how much agony I've endured to date.

I thought my worries were over when I got my implants, boy was I ever wrong. I'm sure there are companies that do good work, and stand behind their product and reputation.

Clear Choice has clearly shown me that they absolutely are NOT one of them.

They've shown me that they simply don't care. $42,500 wasted!!!

Not a single

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Loss:
$43

Preferred solution: Full upgrade, no charge. It's the very least that can happen.

2 comments
Guest

It happened to me too…. Today after 9 years and because Covid-19 pandemic….

I learn how made my own teeth and for first time I can say my life is back…. Take me more than a year to master my learning…

Guest
reply icon Replying to comment of Guest-2025856

Tell us how you made your teeth? Please

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Anonymous
map-marker Summerfield, Florida

A very Bad Decision

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Several problems with the lower all on 4 right side Molar broke off and was repaired several times.. Finally they just rounded it off and didn't reattach.. Left side now has 3 teeth that have cracked all the way through and are just floating on the implant.. $15,000 so far and thats all the money I will ever spend at Clear Choice.. Totally disappointed .. nothing positive from me..
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Loss:
$15000

Preferred solution: Price reduction

Anonymous
map-marker Houston, Texas

Prices on the internet in the box

Hello, I am trying to subscribe through your company, but I have no one that I can talk to about prices or how the application of subscription would go can you please email me the information who I need to call who I need to talk to I'm trying to get five boxes to clear choice and I have some questions and I need to answer thank yo
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Anonymous

Unreliable front desk

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I was seen on 7/19/21 and informed staff that I would be moving and needed an appointment before 9/15/21 due to I was relocating to Virginia west I came in 8/24/21 and asked the status Valerie (the front desk lady) responded with I forgot thats my bad. 52k I spent. Reason I was there Permanent full dentures BROKE IN HALF
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Pros:
  • Honor warranty
Cons:
  • Customer service

User's recommendation: Do their job not just forget

Julian P Fdj

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Verified Reviewer

Lost of weight still can't it

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Am 2 months in serious weight loss 18 lbs can not eat or taste anything Still am in my healing set but I should be able to chew something eating pudding and protein shakes you know the deal my health is at risk and am a diabetic wish I never had this done! Please add me to the law suit Email me at youbeenpaid2@***.com
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Loss:
$30000
Cons:
  • Did not explain how long i could eat anything ever

Preferred solution: Price reduction

User's recommendation: Stay away from clear choice

Anonymous
map-marker Portland, Oregon

Customer

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In the process of getting upper and lower arches six months in with my temporary teeth ( which by the way are only half arches no back teeth at least two missing per side and what they dont tell you is that the acrylic temp teeth that you wear for SIX months have really thick plastic directly behind the teeth which makes them stronger I guess but you are going to lisp and and have a tough time talking , that was difficult but got better with time the final teeth dont have that and should be better
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User's recommendation: Ask a lot of questions

Anonymous
map-marker Broadview, Illinois

Good Morning my Alfredia I have my 4 implants put in August 18,2021 the dr told me they would be here with me but that was a lie They gave me a prescription for ibuprofen For pain I’m taking the medic

They are liars they said they would be here with me found out thats a lie when you need them they not here thats a lie Ive been calling them since I got out the hospital they not responded to me so thats a lie Ive been trying to reach out to them no respond to my calls so I know they dont care about me so I know now that was lying its just everything about this company right now in my eye sight right now its a lie to me Im having real bad headache and now I grip down on my teeths now my jaw are Sore I dont know what to do its just Harbor everything about this situation that is a lie getting upset now and very disappointing with the Lies and I dont know what else t do I need to get in contact a legal person tswhat I out of my mouth

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1 comment
Guest

What are they lying about? I am not able to understand from your review, specifically what the issue is.

Donna T Oaf

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Verified Reviewer

My teeth keep breaking!!!!

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After having them for a few years, now they are breaking off in the front. And makes it tough when you have full mouth upper and lower implant plates.. And yes, once they get your money......forget about warranties, if anything happens. I can remember...you will be able to eat a stake...wrong!!! You still have to be very careful, and if one breaks, and you have the whole upper and lower as one piece...you are out of luck Unless you want to shell out 45,000 again!
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Loss:
$45000
Pros:
  • No pros
Cons:
  • Poor quality

Preferred solution: Let the company propose a solution

User's recommendation: Do not fall for them....they do not back up their work.

2 comments
Jantzen Mbp

I Thought they had a 5 year guarantee?

Guest

Same thing happened to me ... now I have 1/2 my upper teeth missing and back lower teeth gone too... had more teeth before this nightmare started!

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Jenn C Ajh
map-marker Greenwood Village, Colorado

Rotten from the top down

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I worked at CC for years with some of the most despicable people you will find on this Earth. I know nearly everyone in the company pre-covid including all of the executives. And today I will name names. First, I will say "most" centers have good doctors and good sales people but they are ALL controlled by the executives and regional leadership teams who are morally bankrupt and lead by fear. The employees are scared to death of losing their jobs if they do not twist you for your last dime. Executives - "the 3 wise men" - Kevin, Todd, Mark Totally corrupt morally, ethically and physically. They care nothing for their doctors, patients or employees (ask the 80% who lost their jobs due to covid). They care only about the money and separating you from it. Prime example - CC just sold to Aspen for $1 BILLION. Who made out? These guys. Who lost? The 80% of the people laid off in March to cut the expenses to make the company look good so that a sale could happen. Regional Leadership West - Kym, Shane, Dan - three of the worst leaders have ever worked with. Fear-based and culture nightmares. Do you like to work with a gun to your head? These guys apply the pressure and are worthless. Even though they are the veterans in this company, they got taken to school in 2019 by a young upstart crew. They are a laughing embarrassment as are the executives who decided to keep them after covid and rebuild around them forever dooming this company. East - Jen, Mike, Anna, Wendy - Well, what to say? Wendy is only here because of her relationship with Jen. And Jen has little experience other than leading the West team in 2019 when they got schooled so why is she still here? Mike and Anna are two of the most disloyal, brown-nosed people you will find at CC. They make decisions with one thing in mind - their own futures. How could doctors and salespeople you meet possibly thrive in this environment and care for your treatment when their own leadership doesn't care for you or them? If you have a need for major dental work, go anywhere else other than Clearchoice.
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Loss:
$1

Preferred solution: close your doors and if you were mentioned in this ad, go out into a field and don't come back

User's recommendation: go anywhere other than here

1 comment
Guest

I can concur with all the above statements.

Anonymous
map-marker Sandwich, Massachusetts

I want my $52,000 back!

On my 4th visit .after I paid $52,000 to Clear Choice (they came to my house to pick the check up as they didnt want it to get lost in the mail) the surgeon finally told me they couldnt do the implants, as I had taken Fosamax for over 4 years for my osteoporosis. I left very upset and the same woman who came to my house for the check said she would send it in the mail. Now they wont answer my calls or return my requests on their machine to call me back. Wheres my money? CLASS ACTION SUIT? Im in. I left
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