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Asked for best price and they bought back a price marked up with $2000 of charges likem$500 for nitrogen in tires--which you get for free at costco. So told them not paying all those extra charges. Then found the price on web site was $700 lower than what they quoted me as their lowest price without all the BS charges. Tried to get refund but no luck so I am filing complaint with AG for fraud and false advertising. I collected the evidence and...
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3.4
I liked
  • Looking for an attorney to take mu case
I didn't like
  • Sales and management team
#986159
I refinanced my vehicle in May 2016 , went directly to cancel my Gap and it's already a New Year and have not received my money! Worst customer service ever. Never get my calls answer or when they transfer me always goes to voice mal and never get a call back. Would not RECOMMEND this dealer to ANYONE!!Again I will show up to the delear and waste my time because this people simply cannot do their job right!
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Anonymous

Anonymous I'm in the same exact position with 2 cars, any luck?

#983512
Purchased used vehicle from dealer in park cities. 5 days after my temporary tag expired I still had not received my tags. I contacted Lynn Janicek , title clerk, and inquired as to where my tags were. Find out they never inspected the vehicle so they are not able to provide the tags !!! Who does that ??!! Their solution is for me to take my time and gas to take the vehicle for inspection, provide them with the statement , then they will proceed...
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#972453

Clay Cooley Customer Care Review

#985219
Wasn't able to figure out number to pay new car bills. Texted salesman multiple times, called the finance office multiple times and even left multiple voicemails. Nobody ever got back to me.
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Short Review for December 31, 2016, pc_pricing

#982970
Charging 200 fee on top of doc fee for paying cash!
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Clay Cooley Car Repair Review

#973771
2000 Chrysler having problems than fixing it
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Short Review for December 09, 2016, Other

#970365
1.0
Is their a pending lawsuit against Clay Cooley. Because i would like to be added to the suit.
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You motto is : at Clay Cooley Nissan, quality and customer satisfaction are our primary goals and your experience here at our dealership is very important to us. I will say that in the beginning after a very intense sales experience, I am not pleased with the Nissan Altima. It sits too low as I have been use to driving an suv and the windshield front ant back are very distorted. The car has a rough ride on the highway and i have been blessed to...
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#972423
Their prices are way way too high. They tried to sell me a 2016 jetta at a price that is higher than the 2017 at the same trim level. When I showed them a lower price from another dealership, they became very angry at me and just bad mothed the other dealership. Please look around before going to Clay Cooley of Richardson. There is a difference between making a fair profit and being greedy. That is a lesson Clay Cooley of Richardson really needs...
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#966646
I WILL NEVER RECOMMEND THIS PLACE TO ANYONE. THE CLAY COOLEY MITSUBISHI IN ARLINGTON TX! WE PURCHASED A VEHICLE 1000 DOLLARS DOWN! THEY SOLD US A MALIBU AND THE PIECE OF *** HAD TO BE RETURNED BECAUSE THE NEXT DAY LESS THAN 24 HRS THE CAR HAD A LEAK AND WE COULDN'T FIND THE BUCKLE TO MY DAUGHTERS SEAT BELT AND THE PASSENGER SEAT DIDN'T OPEN FROM THE INSIDE (THE SALESMAN SAID IT WAS ON CHILD LOCK) TURNED OUT TO BE A *** LIE. WHEN WE TOOK IT TO...
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I didn't like
  • Customer service
  • Sales and management team
  • Product
#964892
I had the worst experience at this dealership. They have mislead us and have bad business ethics. They will lure you down to the dealership and show you the wrong vehicle, not once but twice. The moral to this story is all salesman at this dealership will say anything to get you down and try to sell you a vehicle that was not what you wanted. If this is Clay Cooley's version of how to conduct business then it is not worth it. Empty words trying...
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I didn't like
  • Employee attitude
#961937
Clay Cooley in Dallas on Hampton has the worst customer service. I've called multiple times about my car can't get return calls and the wrong part was order twice. It is evident that their customers is not a priority, it's ALL about making SALES and meeting a Quoto. Only .Once I get my car out of the shop, I will not be back and will tell others don't shop at this location.go to another Nissan.i should have read my first mind not to buy a car...
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1.3
#956621
So I made an appointment to test drive a car. The car had a check engine light on and a low tire warning, the salesman kept trying to convince me the check engine light was to warn you to check the tires. What BS. Then when I wouldn't make a deal because they wanted to add $2995 extra to the price of a used car called an "addendum fee" plus the insulting price they were giving me for my trade. I wanted to leave, well of course they bring in a...
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Contact Clay Cooley

Headquarters Address:
Clay Cooley Automotive Group.
39692 LBJ Fwy
Dallas, TX 75237
Phone:
(800) 587-6623
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I finally get to write this, but earlier this year I had to turn in my car for repossession. Why? Because I called the credit union to set up a short grace period as I had hit a bad situation with my job and had fallen behind on a payment. They denied it saying I made too much a month and I was confused as to why they wouldn't accept my pay stubs as proof. The lady told me that the contract sent by Clay Cooley to them stated I made $2000 a month...
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