Clay Cooley Volkswagen of Park Cities
Clay Cooley Volkswagen of Park Cities Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 3 reviews; consumers are mostly dissatisfied with a 100% unfavorable distribution.
Positive Feedback
Reviewers note a convenient location and some friendly staff interactions, and one reviewer valued customer service when it was responsive.
Negative Feedback / Risk Areas
- Repeated unresolved mechanical issues and poor repair outcomes reported in Clay Cooley Volkswagen of Park Cities reviews.
- Rude, unresponsive staff and failures in follow-up contribute to major customer complaints.
- High prices and concerns about billing, refunds, and value for costly repairs.
Key Takeaways for Future Customers
- Verify repair results in writing and keep records of service visits.
- Expect to escalate issues if initial customer service contact is unresponsive.
- Compare quotes and consider second opinions before paying for major work.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 3 reviews; consumers are mostly dissatisfied with a 100% unfavorable distribution.
Positive Feedback
Reviewers note a convenient location and some friendly staff interactions, and one reviewer valued customer service when it was responsive.
Negative Feedback / Risk Areas
- Repeated unresolved mechanical issues and poor repair outcomes reported in Clay Cooley Volkswagen of Park Cities reviews.
- Rude, unresponsive staff and failures in follow-up contribute to major customer complaints.
- High prices and concerns about billing, refunds, and value for costly repairs.
Key Takeaways for Future Customers
- Verify repair results in writing and keep records of service visits.
- Expect to escalate issues if initial customer service contact is unresponsive.
- Compare quotes and consider second opinions before paying for major work.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Front end and driver assist
- - Brand-new 2019 Jetta R-Line; tires wear and driver assist light on; $750/mo.
- - On 8th visit, rear tires had nails and flats; front-end alignment blamed.
Purchased a bran new Jetta r line in 2019 I have took it back numerous times to have checked out and they keep blowing me off saying nothing is wrong with it if nothing wrong with it why are my tires are wearing on outside of tire and driver's assist light on and don't work so took it back for the 8th eight that's 8th time to have checked out went for drive in car came back 30 minutes later with two nails in each rear tire and tire going flat and tells me the front end out of line told me fix that and driver assist light will turn off and start working last time told me cause tires were 4lbs low I'm no mechanic but I know enough to know it's *** I pay 750 a month on this car and shouldn't have to buy tires every other month please help me thank you
- Con me to believe them but what about my safety
- Not knowing what they are trained to do
Preferred solution: Fixed it and get me new tires
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged to much money to fix car and car still not fixed
- - Paid $448.11; car still shuts off.
- - Calls go unanswered, told to return for more tests, seeks refund.
It has not been resolved at all. Still waiting for an answer.
Bought my 2012 Nissan for repairs on September 19th. I was told the car shuts off because it needed a tune up.
After waiting 3 hours and the car was returned I paid which came out to 448.11 dollars was ready to drive off and the car was still doing the same thing when I bought it in. Now isnt you suppose to know how to fix a VW. I was told to nring it back the following week to do more test Im 63 and on SS.
,where can I get more money from already almost max all credit card. I called and called and noone would answer back I wish I had my money back never again
- Friendly
- Not knowing what they are trained to do
Preferred solution: Let the company propose a solution
Rude, incompetent, and lacks any customer service
- - The company does not value customers.
- - Service is rude, disrespectful, unprofessional, and incompetent.
- - No one calls or writes back to address concerns.
I’ve never dealt with with a company that so blatantly does not value their customers. Rude, disrespectful, unprofessional, and incompetent service.
No one will call or write you back to address your concerns. Do yourself a favor and “Dontseeclay”!
- Rude customer service
Preferred solution: Let the company propose a solution
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