Anonymous
map-marker Dallas, Texas

Worst Dealer in my book

Took my car in for things wrong with it when I purchased my Nissan sentra and was led to believe I would be able to get all things done, just bring the car back: Took car in for service: window don't good not
View full review

User's recommendation: Don't go there under no circumstances

Anonymous
map-marker Frisco, Texas

Bunch of Liars

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I received via my email a promotion for Fathers Day 6 month no payment for 6 months between 6/17/2021 to 6/21/2021 which we went on 6/18/2021. After viewing the car with the sales person Daniel Kanu which was a very professional person.

We picked a Nissan Rogue sport. I was referred to Demetruis Haywood Sales Manager that's where the problems started. After back and forth on the price he agreed to sell at 25K. Wanted to husband to come to the dealer to view the vehicle and my son and I went to have lunch to give time for his arrival.

Wanted to start the process of financing the vehicle Demetruis Haywood, change his mine and offer the vehicle at $28.875 which I was surprise to hear such price after he offer $25K. He wasn't able to provide a reasonable explanation at the time. I proceed to walk out the dealer and was stop by the floor manager. I explain to his why he has a person that entice the customers with false statements if he was unable to fulfill.

Seems like the floor manager was unable to advise on Demetruis Haywood actions, just by staying I want this deal to work out. I proceed to enter back the dealer to find out Demetruis Haywood continue with more of is lies offer and purse they he offers a referral bonus since my husband also purchase a Maxima, lies after more lies seems Clay Cooley trains their staff to lie to their customers. I just wanted to have my son view a way on how to purchase a vehicle positive experience and instead was provided with tons of unprofessionalism from Clay Cooleys staff. Walk out from the dealer a 2nd time time and once again the floor manager came outside and stopped us from leaving and promise that Demetruis Haywood was not going to attend us, which at that point I had enough of the lies coming from Demetuis Haywood.

After leaning from most of Clay Cooleys staff that is the way Demetruis Haywwod deals with people why would that have un undesirable person at the dealer. Finally went to the finance department to learn they were not aware of the special they were running after showing the email ad.

Wow, now that I'm thinking about if don't know why I went through with the purchase of 2 cars leaving the dealer after 11pm from 4pm.This is false advertainment by Clay Cooley the training Clay Cooley provides to their staff needs to be revalue to avoid customers taken for a foul.

Such practice is unacceptable and complaint will be file to the General Attorneys Office and Media will be contacted to prevent others customers to taken for a foul. This Sales Manager Demetruis Haywood should be remove from the premises to avoid other and a good look of sales techniques that Clay Cooley Provide to avoid law sues.

View full review
Anonymous
map-marker Irving, Texas

Warranty and Gap Cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cancelled both Warranty and Gap in December because I traded off the vehicle.. I Only had vehicle for 6 months and put only 3500 miles on it. I was told wow your gonna get almost your whole refund back by Finance Manager S Williams. Come May I still haven’t received any returns so I called and guess what no one has cancelled crap. Now my policy is 6 months older yes you guessed it now only half refund and more lies, etc. I Had four or five of the employees lie and just flat out rude. I will tell everyone to stay away from Clay Cooley for now on. Even in email they have no respect for anyone rude ***
View full review
Loss:
$900
Cons:
  • Employee attitude
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Euless, Texas

2500 Instant Giveaway SCAM!!!

I recieved a flier in the mail from Clay Cooley Nissan of Irving for the 2500 instant giveaway event. The prizes included 25,000 dollars cash, a New Ipad pro, Walmart gift card , and a 42 Inch flat Screen TV it was a scratch off and if your number match you won that prize with the matching number. I scratched it and realized i won! I called the number and after waiting for 20 minutes on hold I finally got someone on the phone. The lady on the phone told me this giveaway expired 2 days ago. I Then asked her how? I just received this in the mail today! she told me she doesn't know and there was nothing she could do about it.! Terrible customer service! Mr. Cooley I'm quite disappointed! I would recommend to people that they don't buy a car from him!
View full review
Reason of review:
Not as described/ advertised
Colbie Zma
map-marker Irving, Texas

Clay Cooley Nissan Of Irving Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I took my car in for service and the advisor opened my door for me! I needed an oil change and rotation. I was told in advance that there would be a little wait, which i appreciated. The customer service and communication was great! I will definitely be back and tell my friends.
View full review
Reason of review:
Good customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article